Valley Honda

Per the complainant’s response stating we did not have their “legal written or verbal permission”, I have attached documentation submitted via internet by the complainant to run credit.  We also as a company cannot contact credit bureaus to have inquiries deleted.  The complainant must contact the credit bureaus directly.  As per your letter stating our response will be publicly posted on the Revdex.com website, I have not included any information that person[redacted] identifies the customer(s).  Please feel free to contact me should you require additional information or assistance.  Regards,[redacted], Managing Partner and General ManagerValley Honda[redacted]Staunton, VA  24401

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Im asking that you remove  the creditors off that you used to pulled my credit from on those stated dates because you didn't have my legal written or verbal permission to pull my credit on any other dates other than first date I applied for credit. I don't see in your response that you're admitting to have done that or agree to delete the inquiries. Again I'm asking for.a deletion from all three credit bureaus.Thank you

April 11, 2015 [redacted]The Nissan Murano in question has subsequently been gone over by our service department. The issues that were wrong with the vehicle as diagnosed by Pittsburgh East Nissan were examined and, in some cases addressed by Valley Honda. Their assessment of the safety or...

lack there of concerning the Murano were, of course embellished. The Murano is for sale at this time and fully safe.James G[redacted], our president who resides in Florida has been made aware of this situation and has left it in my hands.As for trying to make amends with the [redacted] family, I have undertaken this task myself but have been unsuccessful thus far. This letter to you, however seems to indicate an unwillingness for them to do business with us.We now consider this matter closed and any and all follow up should be directed to Steve W[redacted].Thank you.Steve W[redacted] Valley Honda

[redacted],Valley Auto Group does not have the ability to remove inquires from credit reports. Also, stated in your first email to the Revdex.com that "I applied for credit over the phone at Valley Honda on 5/13, 5/20, 6/3, 6/7." We did the best we could to get you approved for credit.Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: I purchased a 2005 Ford Five Hundred in March of 2015 and purchased an additional warranty through the business. I was told that everything with the transmission and engine would be covered if something went wrong. In June of 2015, a sensor in my transmission failed. I went to a get my vehicle repaired and told the dealer that I took my vehicle too, to call the warranty number that I was given and they would help them through the billing process/procedure. The dealer that I took my vehicle to called the warranty number and was told that this would not be covered. Needless to say, I needed to have my vehicle repaired and had to front a repair bill of $631.07. I originally contacted the dealer and spoke with the salesman I had dealt with. He talked to the financial officer and I was told that nothing could be done and that it must not be covered. Obviously, I was not satisfied with the answer and I decided to call the dealership back looking to speak with a manager. After calling multiple times (beginning on July 6, 2015) to speak with a manager, I finally got a returned phone call on August 8, 2015 from the finance manager and was told that this was not covered in my warranty.Desired Settlement: I will like my repair bill of $631.07 paid.

Business

Response:

Ms. [redacted],It is Valley Honda policy to explain and price any and all service policy coverage options. This would, especially include the most comprehensive coverage available.It was carefully explained to Mr. [redacted] by Michael D[redacted] at the time of delivery that his options concerning service policy purchase included a five star option through Warranty Solutions. Mr. [redacted] found this option price prohibitive and declined. This option would have covered the transmission issue. Mr. [redacted] instead opted for a four star policy, also through Warranty Solutions. This was a less expensive option. It was clearly explained to Mr. [redacted] the differences in coverage between the two policies and again, reiterated to him by Mr. D[redacted] during their phone conversation on August 8, 2015 at approximately 9:30am.Valley Honda considers this matter fully addressed and closed. Thank you for your time.Steve W[redacted]General Sales Manager Valley Honda

Review: I did purchase my car here but was disappointed at the way it was handled. I was handed over to another salesman in the middle of my second visit and I really liked my first salesman because he was not pushy at all. The second salesman was however a typical salesman and rather pushy using the old lines to seal the purchase. He asked for hand money down that would be returned when the purchase was made. Well it was not returned but was very sneakily added to my down payment which was my trade. When I realized this, they would not answer my calls until enough time had passed that the paperwork could not be reversed. Very very disappointed at the unprofessionalism and "too bad for you" attitude. BE WAREY!!!Desired Settlement: rfefund of hand money or portion thereof

Business

Response:

10/30/14

To whom it may concern:

This letter is in response to Revdex.com complaint #[redacted] filed against Valley Honda.

The customer is correct in her assertion that she placed a $300 deposit to secure a vehicle prior to her actually purchasing the vehicle. When she returned to complete the paperwork, the $300 deposit was applied as cash down on the contract which reduced her monthly payments.

Had she asked for the $300 to be refunded to her as opposed to be used as a down payment, we would have certainly done so since this had no impact on the selling price of the vehicle, it only impacted the amount financed. There would be no incentive for the dealership to deceive or mislead the customer had she requested the deposit not to be included in the sales contract since this had no impact on the profit of the sale.

I have interviewed all dealership employees involved and am confident that there was no wrongdoing by any dealership staff. I have spoken to the customer, as has the General Sales Manager and both sales consultants involved to try and satisfactorily come to a resolution but have been unsuccessful in doing so to this point.

Sincerely,

[redacted] General Manager Valley Honda

Review: Purchased vehicle with a 6 month warranty, while driving vehicle home I noticed a noise, took vehicle to a mechanic who stated drivers side front wheels hub bearings were bad. I drive the vehicle an hour back to dealership who claimed to have fixed the bearing but when I took the vehicle for inspection to our local inspection place the bearing was still found to be bad. I contacted the dealer in which my service stated one year warranty and the dealership will not honor it in which it is costing me around $350 to have fixed in which it should have been fixed right the first time. I have talked to the manager at the dealership ([redacted]) and he sent an email stating he basically refuses to fix it. Very disrespectful sales personal and definitely does not honor their warranties.Desired Settlement: I would like my local mechanic to fix the problem so I don't have to drive an hour away on a bad wheel bearing in hopes they fix it right once again. I don't trust after finding they did not fix it right the first time that they will fix it right a second time. I feel the mechanic I usually go to and have done business with for years will get the job done right. It is unfair practice to make a customer who had a repair done under warranty to have to pay for their mistakes. The manager called my local repair facility a "fly by night" company. [redacted] has been in business for a long time and the employees at this repair facility make you feel welcome and take care of their customers and their vehicles. It is hard to get an appointment with [redacted] because they are always busy...so with that being said, I can't see how they are a "fly by night" company! [redacted] is a very disrespectful man and his employees are just as rude and disrespectful. For the entire 2 hours I sat waiting for my vehicle the first time I recieved rudeness from several sales guys. My vehicle was purchased used and it is a Chrysler not a Honda. So they will sell you a vehicle they don't typically sell but treat you like dirt because you didn't buy a Honda! I will never own a Honda especially from his dealership!

Business

Response:

3/20/15To whom it may concern:This letter is in response to Revdex.com complaint #[redacted] filed against Valley Honda.Each pre-owned vehicle that we sell passes Pennsylvania State Inspection, and receives a 3-month/3,000 mile powertrain warranty. Any additional warranty can be purchased at time of delivery at the customer's expense.On March 17, 2014, the customer purchased a pre-owned vehicle from Valley Honda. The customer experienced a noise issue and brought the vehicle back to the dealership on April 15, 2014. The wheel bearing was repaired under repair order #[redacted] at no cost to the customer. We were under no obligation to fix the issue for free, since this was not a powertrain related issue, but chose to do so as a good faith gesture.The customer's assertion that the vehicle included a six month warranty is incorrect. As the enclosed document indicates, the customer acknowledged that they had the ability to purchase a Service Contract but declined to do so.Unfortunately, the issues that the customer is experiencing a year after purchase are not Valley Honda's responsibility. The customer was given the option to bring the car back to the dealership to have us diagnose the issue, but declined to do so.Valley Honda considers this matter to be closed at the date of this correspondence. Any follow up to this matter should be directed to me personally.Sincerely,[redacted]

General ManagerValley Honda

Review: While detailing (washing) a car for delivery, it was noticed that a large gash and dent was in the right headlight fixture raising a question in my mind as to whether the headlight is in proper alignment for safety. This headlight damage also significantly detracts from the car's aesthetics.

This information about the car's condition was kept from me while the sale was being completed in the showroom. Afterall, I had the assurance that the car had been completely gone over by salesman, Dan L[redacted]. The following day I returned to the dealership to complain. At that time Mr L[redacted] admitted to me that he knew of the headlight damage at the time of the washing. General Sales Manager, Steve W[redacted], stated that the only warranty was a power train warranty. He refused to do anything about the damaged headlight. I asked him to check the alignment of the headlight. He said that it had passed inspection and refused to do so. I question whether the headlight alignment check was done. If so, why wasn't the headlight damage noticed at that time. Mr W[redacted]'s response, "How do I know that YOU didn't damage it YOURSELF". Reputable dealers do not withhold information about the known condition of a vehicle that could affect the terms of the sale.Desired Settlement: I request replacement of the right fixture by Valley Honda at no additional cost to me.

Business

Response:

1/22/16To whom it may concern:This letter is in response to Revdex.com complaint #[redacted] filed against Valley Honda.Every vehicle that is sold by Valley Honda passes Pennsylvania state safety and emission standards and receives a 3 month/3,000 mile powertrain warranty. I disagree with the customer's description of the situation; however as an act of good faith, we agreed to replace the headlight fixture at our cost, but the customer declined. We will not be replacing the headlight for free, however, our previous offer still stands.Sincerely,Robert G[redacted]General Manager

Review: My wife and I purchased a used 2009 Suzuki SX4 from this dealer 1/25/13. During the sales process, we were offered a warranty to purchase in addition to what the car already had. When we asked if it covered everything, (including a wearable part like bushings) we were told yes it does (our sales rep even checked with someone to verify). So instead of having our mechanic examine the car for issues, we completed the purchase since we were assured that the "warranty covers everything," thinking any issues could be fixed for free. During the test drive and the subsequent month, we noticed the brake light flicker on and off. Thinking it was a sensor issue, we took it to our mechanic on 3/13/13 where it was discovered that the brakes and rotors were bad, and the two front tires had bad tread and needed replaced. When our mechanic called the warranty company, he found it covered nothing (although I knew it wouldn't cover tires). When I emailed Valley about this, they said the car was inspected and they found it to be in good condition (which obviously it was not) and that they would cancel the insurance and refund it if we wanted but no help in regards to the repairs that we needed to make due to them fraudulently claiming all repairs were covered. Not only that but they knew the tires were in bad shape (they were measured by our mechanic and would pass by 1/32nd of an inch) and completed the closing during a heavy snow without rotating the tires. This could have caused an accident resulting in injury or death. Either they forced this car through inspection and doctored the documentation or they have extremely negligent mechanics. If not lied to about the warranty, we would have had our mechanic look at the car, found the issues and either had them repair it or drop the price. I wouldn't have bought a car which I was going to have to dump a ton of money into ($1637.07).Desired Settlement: For repairs of brakes, rotors, and two tires - $1,097.82. We are prepared to go to the Attorney General of PA, the FTC and take further legal action if necessary due to Valley Honda's fraud and deception.

Business

Response:

Valley Honda took in on trade a 2009 Suzuki SX4

Vin# [redacted]. On January 10th, 2013 the vehicle was "run through" our shop where the rotors were found to be satisfactory and the brakes were 6/32 front, and 5/32 wear rear depth rating. The front tires were 5/32 tread ware rating and 9/32 left and right 8/32 tread wear rating on the rear tires. Attached is a copy of our internal repair order along with the inspection report. On January 25th , 2013 the vehicle was delivered to Mr. [redacted].

We cannot refute strongly enough, Mr. [redacted]’s assertion that any documentation was "doctored" in any way.

We have no idea why a vehicle, after only 47 days and 857 miles after delivery would need work totaling $1637.07.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response to the complaint is inadaquate to say the least. It never answered why their company told us all repairs were covered with an insurance policy sold to us when it clearly doesn't. No paperwork explaining this was given to us until AFTER the documents were signed. This basically means "sorry, that isn't covered and now you are stuck with the repairs." As for the company saying they have no idea how a car could need that high priced of repairs that quick - I want to know that as well. We bought a used car ad when you purchase the car, the understanding is it shouldn't need massive repairs right away. I have trouble understanding why we should believe their reports when:

1. Sales Manager [redacted]. called Monday about the complaint and to have the bill faxed to him. While he disputed the complaint, he said "he would help us out since he wants all his cutomers happy." He was to contact me back and never did.

2. Since myself and the co signer could not be there together, she signed earlier and apparently the company never made a copy of the drivers license (whether they asked to see it or not since they were notarizing documents, I'm not sure). They then had us sign for the car, give us the car, and we had to drive to the co signer's residence to send them a cell phone picture of the license.

3. There were several times that [redacted] could have gouged me on repairs and they never once did. They always tried to keep it as cheap as possible and if nothing needs done, they were honest enough to tell us.

Basically this is a company that sold a warranty under false pretenses - that is what this whole thing revolves around. They make an oral guarantee (which is legally binding) and then renege on that. Due to these actions by the company, we will move to the next step of contacting consumer protection agencies and receive legal advice from there.

Regards,

Business

Response:

This is in response to complaint ID#[redacted] submitted 7-24-2013.

As pertains [redacted]s practices: Valley Honda is eager to review the measurements of the replaced items. The rear tires, for instance were 8/32 & 9/32 depth.

Was the replacement necessary?

All collection of driver’s licenses and all other state documentation needed for the transaction were done in strict adherence to state law. This process, as well as the explanation of the service policy was done by Business Manager [redacted], a 25 year veteran.

At no time during the sales or paperwork process was it conveyed to the [redacted] by any employee at Valley Honda that "everything" is covered by a [redacted] service policy or any warranty represented by Valley Honda. It was in fact clearly explained to them by [redacted] exactly what items on the vehicle would be covered and what items are wear items, which are not covered by any warranty.

Consumer

Response:

Review: On 30 May 2013, my wife and I returned a leased 2010 Honda Accord to Valley Honda one month early before the lease expired; my wife and I decided to purchase another vehicle with the verbal agreement that the dealership would take over the last payment. While at the dealership, we met with the finance officer and were told not to worry about the last payment which was due in June. Approximately two weeks ago, I received a call from Honda Financial Services regarding the last payment that was over due. I told Honda Financial Services that the dealership was supposed to cover that; they said it was not paid. I called the dealership and spoke to one of the managers; he said that he talked to one of the finance guys and it was all paid off. I though it was taken care of. On 23 July I received another call from Honda Financial Services stating that the last payment was not made and that it was overdue, I told them that the dealership said it was paid however they disagreed. On that same day, I called the dealership and told them what Honda Finance Services said. The dealership said he was going to talk to his finance guy and get back to me; needless to say, nobody did. I called today the 24th of July and I got the run-around, such as: the finance guy is not here, he will call you back, we did not agree to make the last payment and so on. I am very disappointed to say the least on how things were handled. I called up dealership and made the last payment today 24 July because if I did not pay, my credit would be affected, Honda Financial Services would likely send me to a collector and worst of all, I cannot have this type of problem while working for the [redacted]. So you see, I had no option but to pay or else. I was fortunate that Honda Financial Services gave me a discount and I paid $263.00 vice $311.79. Thank you for taking the time in reading my complaint.Desired Settlement: Would like to be reimbursed for my expense i.e. $263.00

Business

Response:

RE: Complaint ID [redacted] Dear Ms. [redacted]: I have carefully reviewed Mr. [redacted]’s complaint and I am providing detailed documentation to substantiate our statement. Per the documentation attached in the “We Owe” signed by [redacted] and our manager, a final payment was not included as a line item. In reviewing our customer database which includes all electronic correspondence, mention was never made as to Valley Honda taking over the last payment as stated by Mr. [redacted]. Please be aware a Valley Honda manager was in contact with American Honda and was reaching out to Mr. [redacted] with information from American Honda. We were not able to reach Mr. [redacted] in person. All of this combined resulted in poor communication which is not typical of Valley Honda customer service. The customer states a “verbal agreement” was made and as a good faith gesture, Valley Honda will reimburse Mr. [redacted] the payment he made to American Honda, not the dealership as the customer states, in the amount of $263.00. By reimbursing Mr. [redacted] we firmly stand by the statement that we are not at fault and again this is a good will gesture. Please feel free to contact me should you require additional information or assistance. Please find supporting documentation attached. Electronic correspondence can be supplied at your request and was omitted due to customer privacy. Regards, Scott Simons, President Valley Honda 296 Lee Jackson Hwy. Staunton, VA 24401 [redacted] ###-###-#### MyValleyHonda.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. P.S. Although I do not agree with the statement in its entirety I will accept the refund and consider this matter resolved. Regards,[redacted]

Review: Purchased a 2015 Honda Pilot from the dealership. Got some accessories for the vehicle. We had a remote starter put on the vehicle. Was not told that it only came with one transmitter. When installation was complete and I found out that it only came with one transmitter with the price I paid for it I was upset. Questioned why it only came with one instead of two and they said that it only came with one. I told them if I would've known that it came with one I would've purchased the other one. Complained to a sales manager and he couldn't care less. The only thing they said was they wouldn't charge me to program the transmitter. Will never purchase another vehicle form them again.Desired Settlement: Give me a transmitter at no cost since I was not notify that it only came with one. When you buy a car it comes with two keys why should that be any different.

Business

Response:

To whom it may concern:This letter is in response to Revdex.com complaint #[redacted] filed against Valley Honda.The customer recently purchased a 2015 Honda Pilot from Valley Honda and purchased a remote starter along with the vehicle. Honda remote starters come standard with one remote. The customer was under the impression that it came with two remotes even though this was never indicated to be true by any of our staff. The customer was upset when he realized that there was only one remote and we agreed to program the second remote for free if the customer purchased the remote as an act of good faith to resolve the dispute. That offer still stands but the customer has yet to take us up on it.I apologize for the misunderstanding and have attempted to resolve this matter. The Honda remote starter comes standard with one remote due to the excessive cost of adding and programming a second remote. I suggest that customer contact Honda directly if he has additional concerns about the contents of the remote starter.Sincerely,[redacted] General Manager Valley Honda

Review: They have a car listed on Autotrader.com for $253. They are refusing to sell the car for that price now. When calling the dealership they said "Yes we know it is listed for that price, but we are not going to sell it to you for that price."Desired Settlement: I want the car to be sold at $253 because that is what they have it advertised for.

Business

Response:

To whom it may concern,

Review: I paid for a 2007 Honda Accord Sedan VIN # [redacted] for the sum of $12,170.00. Valley Honda charged $2,000.00 on my visa and I overnighted a cashier's check for $10,170.00. While waiting for the sales documents to come, I reviewed the photos of the car posted on Valley Honda's website. I recognized stains on the seats I didn't see before in the driver's dash area although my salesman [redacted] said the car was in excellent condition. [redacted] said he would take care of it. He sent me pictures from what I believe was from his cell phone. I was not satisfied with the photos because they did not address the area of the seats I complained of. I was not satisfied with the photos nor not receiving photos from the dealership's website. The photos advertising the car were clear and comprehensive. [redacted], in my opinion was flippant in his email and said if you don't want the car I'll send you your money. He said you're not buying a new car. I remained focused as I wanted the car and requested the stains be removed from the seats and the dash area. I said in an email response to [redacted] I wanted photos sent from the dealership verifying the photos because we were engaged in a business transaction. The liability was with the dealership not an individual. He had someone name [redacted] send me photos from their cell phone. The stains were still present. I was concern enough I decided to not go through with the purchase and I said so in an email to the person [redacted].

On 12/23/2014, Someone called and said they were representing a firm to do follow up on my purchase. I told them I did not go through with the purchase for the above reasons. The person said I'll contact the general manager of Valley Honda and have him contact you immediately. Minutes later, a person called me on my cell phone identified himself as general manager of Valley Honda. He ask that I return the sales documents and they would send me my money. That same day 12/23/2014, I overnighted the sales documents via the US Postal Service and received a signed returned receipt. After about a week, I called about my money and was told by [redacted] the visa charge of $2,000.00 will be returned to my visa card and it was. He added my $10,170. will be sent to me. When I asked [redacted] in a later email whether my cashier's check was being returned or a check from Valley Honda, he did not answer. I said in emails to [redacted] and [redacted] to take steps to insure I received my money as I did initially and subsequently in returning valley Honda's sales documents. The old cliché, its in the mail was nothing more than a brush off. I have not received my money and they are not responding to my emails.

On 2/11/2015, I reviewed the invoice dated 12/2/2014, the person [redacted] was listed on the invoice [redacted] along with [redacted] Stay as salesmen and a [redacted] as manager.Desired Settlement: I want my money returned to me. In the past, I have made several car purchases via the internet without any problems. I overnighted a cashier's check to [redacted] and Valley Honda. He confirmed receipt of it and sent me the sales papers to sign. When we could not come to terms over the stains on the seats, I decided not to buy the car and asked for my money. I returned their sales documents and got a return receipt. The $2,000.00 was returned to my visa. For weeks, I've checked the mail for my $10,170.00 from Valley Honda to no avail. I'm still waiting. Please help me get my money. Thank You

Business

Response:

2/20/15To whom it may concern:This letter is in response to Revdex.com complaint #[redacted] filed against Valley Honda.The customer who filed the complaint contacted the dealership in December regarding a pre-owned Honda Accord that we had listed for sale that they intended to purchase. The customer lives in Louisiana and wanted to pay cash for the vehicle. Because of the highly unusual nature of the transaction, we requested that the customer make full payment of the vehicle prior to the dealership mailing the customer the sales agreement and vehicle title for them to sign.The customer did send the dealership full payment for the value of the vehicle with a combined credit card and cashier's check. Upon receipt of the money, we mailed the sales documents and vehicle title to the customer to the address supplied by the customer. The customer then decided not to purchase the vehicle for the reasons outlined in the customer's complaint. Because possession of the vehicle title indicates ownership, we indicated to the customer that we would refund the full value of their money as soon as the vehicle title and sales documents were returned to the dealership.The customer did mail the title and sales agreement back to the dealership. We refunded the $2,000 credit card deposit immediately, which is not being disputed. On 1/12, we mailed a check for the balance ($10,070) back to the customer to the address where all other correspondence had been addressed. A copy of that check is enclosed.Until receipt of this complaint on 2/17, I had considered the matter closed. After receipt of the complaint, we realized that the check that we issued to the customer on 1/12 was never cashed. As evidenced by the customer information on the Revdex.com complaint, the current customer address is different than the address where all of our prior correspondence had occurred. The change of address had never been communicated to the dealership.Because of significant fraud concerns, we agreed to issue a replacement check after we asked our bank to put a stop payment on the first check. On 2/19, a check for the full balance minus the stop payment fee from our bank was mailed to the customer.Please let me know if there are any additional questions or if more explanation is needed.Sincerely,[redacted] Valley HondaGeneral Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On December 20, 2014, in my reply to salesman [redacted] who assisted in this effort to purchase the car in question, I requested a full refund and I also requested it be mailed to my mailing address [redacted] I only asked the car be registered to another address. All correspondence to the dealership was forwarded from the [redacted]. address. Further, at no time was I informed the check was mailed to another address. I only heard it was in the mail. I have the emails to prove my claim. I heard from the dealership after I filed the complaint with the Revdex.com and was informed via voicemail there may be an address issue. I checked my other address and found the check, the amount was $10,070. This amount is $100.00 less than my cashier's check. I called to say I found the check and would be depositing it. Mr [redacted] stated he was canceling the check and will send out another check. In the business response to you, they don't mention the check was $100.00 less than my cashier's check, neither did he tell me on the phone he was taking a stop payment fee from my money to do a new check. It has been over 2 months and as of today 2/26/2015 I don't have my money. I emailed Mr. [redacted] on 2/25/2015 and 2/26/2015 to say so. He said in his reply to my email the check was mailed on February 19, 2015 without disclosing the amount. I feel I'm being jerked around and made to suffer needlessly because the dealership had the information needed to correct this situation on 12/20/2014. Please have them send me what I'm owed, $10,170.00. Thanks for your efforts. Sincerely, [redacted]

Business

Response:

To whom it may concern:This letter is in response to Revdex.com complaint #[redacted] filed against Valley Honda.We are not intending to deceive the customer or intentionally delay resolution of this matter. We are trying to make a good faith effort to resolve this matter as quickly as possible and have attempted to refund the customer what he is owed.We issued a replacement check to the customer to the corrected address on 2/19/15 in the amount of $10,035 which is the amount of his initial deposit on 12/8/14 minus our stop payment fee. As of 3/7/15, this check has yet to be cashed. The customer's initial deposit was $10,070, not the $10,170 which is being claimed. I've included a copy of our check receipt in this correspondence. I have no interest in dragging this dispute any further and would encourage the customer to deposit the check that was issued.I would encourage the customer to contact me directly with any other issues.Sincerely,[redacted]General Manager Valley Honda

Review: I bought a car from Valley Honda. I was upfront about only being able to afford up to $250 a month. I was shown an AutoCheck report that says my trade was in an accident that totaled the car and the car wasn't worth $300 and salvage material. I got very upset. I am a single mother, doing it all on my own making only $9.37 an hour. Child support pays for before and after school care. As I am crying they bring a car up, I never had a chance to even pick anything out. I did test drive it. But, the whole time I am being told that I can sue the other place for selling me a bad car. When the guy comes out and tells me the car they picked out was over my target payment I told him 3 times I couldn't afford it. He comes back with it's a reliable car for you and your daughter. Your going to sue [redacted] anyway so you will have the Jetta paid for and maybe even pay off the new car. The bank wouldn't have approved you if they didn't think you could pay for it. They took advantage of a bad situation. I do not need navigation, heated seats, or a sunroof. What I need is an inexpensive car that will get me and my daughter to school and work and still leave me money to pay for things my daughters at school, food, gas, electric and my other bills. I needed a car, but I didn't ask for this. I cannot afford this car and I am asking to trade it for something less expensive. I spoke with the bank and they said Honda was supposed to call this past Friday to discuss exchanging another vehicle. They did not. I did call them back, they said they knew nothing about it and they would try to get back with me. I haven't heard anything yet.Desired Settlement: I have worked for over 4 years to get my credit rating in good standing and bills paid on time for a habitat home for my daughter and I. I have finally been approved for a home. I don't want to lose this opportunity. I did not ask for all the features of that car. They were aware I couldn't afford it but kept pushing. I ask that they speak to me about getting a less expensive car. Under $250 a month.

Business

Response:

As we are concerned about the complainant and her child, we feel this is a case of buyer’s remorse, which is a sense of regret after having made a purchase of an expensive item such as a car or house. As the complainant states, she was shown an AutoCheck report showing her trade was in an accident which significantly reduced the value of her vehicle. The trade was not originally purchased at Valley and this subject should be addressed by the selling dealer and the complainant. Should the complainant wish to trade the vehicle they purchased from Valley on a less expensive vehicle, she may contact me directly and I will explain the process to the complainant. As per your letter stating our response will be publicly posted on the Revdex.com website, I have not included any information that personally identifies the customer(s). Please feel free to contact me should you require additional information or assistance. Regards,[redacted], Managing Partner and General ManagerValley Honda[redacted]###-###-####

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am aware of the "process" of trading a car. I don't have the money to pay for a second car, not even for a couple months to make the bank happy to trade. I know that is what I originally asked for. But, I have added my bills and I don't even make enough to pay for bills, add to that everything for my daughter and her school and food and her lunch and supplies. My insurance went up to over $100 now that I had to put both cars on it even though one isn't drivable. I have spoken to a lawyer about the car from [redacted], and I spoke with [redacted]. They gave me a Carfax with no problems with the car. I am disgusted with the way the salesman I worked with acted. The one who was getting paperwork ready was going so fast to get me out of there he messed up half a dozen before he printed the right one. They were wrong and I am upset that Honda didn't even mention or apologize for how their salesman acted to get a car sold. I didn't deserve the treatment I got from both of them when I called back to talk with them after speaking with the bank. I have a bankruptcy lawyer and I have others on my side. I want nothing to do with this business any longer and I will get my life back together and I have told others what I went through and how I was treated. The manager of Honda wasn't there to see how they were acting but he should know because salesman all act like that. They are after money and don't care about anything else. That's salesman anywhere. I am dropping it and I hope they start thinking before they act when it comes to situations like this. When a person goes to a car dealership to buy a "reasonable priced, reliable vehicle" and I told them multiple times I could not afford the car it should have stopped there. Stop pushing something on someone who doesn't want it nor can afford it. I don't know why any bank would approve a single mother making what I make a loan that size when I still had a personal loan on the credit report and a second car loan anyway. I appreciate the dealer offering to trade the car but I have since decided that won't even help my situation. The salesmans attitudes, demeanors, and approach to selling cars need to change. It's not like I went in there saying I make $350 a week give me a car and I don't care how you get it for me just get it, this would be different. I know some people don't care about their credit and they don't care how they get a car. I didn't want this. Never asked for it.

Regards,

Review: 3/14/2016 Valley Honda sold us a used Nissan Murano car that was unsafe. ( WE HAD A SALES AGREEMENT AND MONEY DOWN) , on 3/16/2016 had it taken by Valley Honda to NISSAN just for a verification that all was in order with the cars mechanical systems as had been glowingly reported about how thorough they are at Valley by the salesman.. . It was only my trust but VERIFY approach that uncovered the problems that could have had disastrous consequences for my family. ONCE I HAD THE REPORT THE SALESMAN SAID”Let me say this to you as politely as possible , WE ARE NOT PUTTING ANOTHER DIME INTO THAT CAR, settle your bill , we’re getting the car back and refunding your money” THERE WAS NO EMPATHY , NO INQUISITIVE ATTITUDE , SUCH AS HMM I WONDER WHAT WENT WRONG THERE.. HE ACTUALLY CAME ACROSS AS ANGRY WITH ME. I asked to speak to the sales manager , I asked SALES MANAGER NAME . Dan said “Andy S[redacted] and that he will let Andy know. About 20 min later Dan called and said that Valley will pay to pick up the car and my money will be refunded. I reiterated that I want to speak with Andy, Dan stated he will let Andy know. And Andy will get back to me

[redacted]I DID NOT EVER GET A CHANCE TO SPEAK ABOUT THE ACTUAL REPORT IN FULL WITH ANYONE AT VALLEY HONDA IMMEDIATELY AFTER THE INCIDENT .. THEY CANCELLED THE CONTRACT AND REFUNDED THE SALE.

3/18/2016 I reached back out to Valley and asked to speak to MR. JAMES *. G[redacted], PRESIDENT OF VALLEY HONDA , MY CALL WAS DIRECTED TO Steve W[redacted], SALES MANAGER

I DESCRIBED THE NISSAN REPORT RESULTS the results are as follows

• AXLE BOOT TEARS/ CRACKS- WOULD BE OBVIOUS ON VISUAL ACCORDING TO NISSAN

• FLUID LEAKS POWER STEERING – REPLACE THE POWER STEERING RACK- ( OBVIOUS ACCORDING TO NISSAN AND PRESENTING A DRIVING HAZARD)

• Transfer case fluid leak- SAFETY, LEAKING AT THE SEALS

• EXHAUST FLEX PIPE LEAKING – SAFETY TECHNICIAN SAID THAT IT WAS LEAKING GASSES THE FRONT EXHAUST TUBE THERE WAS CARBON BUILDUP WHERE THE LEAK WAS

• FRONT BRAKE ROTORS NEED REPLACED . ROTORS HAVE RUST

• SERPENTINE BELT CRACKED AND FRAYED

• TOTAL OF APPROX $7000.00 IN REPAIRS NEEDED according to Nissan

… Steve W[redacted] GENERAL MANAGER responded SAYING THAT HE WILL INQUIRE " I SPEAK THEY LISTEN" . I Will START WITH THE SERVICE MANAGER AND SEE WHY THE CAR WAS PUT ON THE LOT THAT WAY. I WILL TRY TO FIND OUT WHY NO CALL FROM ANDY S[redacted] W[redacted] … SAID WHEN WE PUT THOSE VEHICLES OUT WE THINK WOULD WE WANT OUR TEENS TO DRIVE THEM? WE WOULD NOT SULLY OUR REPUTATION OVER ONE DEAL.. OUR REPUTATION IS TOO IMPORTANT TO US … I WILL SPEAK TO JAMES G[redacted] ABOUT THE SITUATION TOO. .. WHAT CARS ARE YOU LOOKING FOR .. I STATED CAR WITH STABILITY AND AWD …IDEALLY OUT UNDER OUR PRICE POINT... CAN GO UP A BIT . STEVE WE[redacted] SAID WE WILL HEAR FROM HIM. HE WOULD LIKE US TO BE LIFE LONG CUSTOMERS SO HE'D LIKE TO PUT US IN A HONDA .. HE WILL SQUEEZE ONE INTO OUR PRICE RANGE.. HE WILL KEEP MY NUMBER ON A POST IT NOTE ON HIS DESK AND I WILL HEAR BACK IN A FEW DAYS. HE ACTED LIKE HE MAY TRY TO MAKE IT RIGHT

STEVE CALLED ON 3/20 ABOUT A CAR, A TOYOTA THAT DID NOT COME CLOSE TO OUR CRITERIA AND HE STATED THAT IN HIS DEFENSE THAT NISSAN WOULD HAVE GONE 10,000 MILES IN HIS OPINION WITHOUT A PROBLEM( REALLY?) AS OF 4/6/16 HAVE NOT HEARD FROM VALLEY HONDA, I HAD ASKED TO HEAR FROM JAMES [redacted], THAT DID NOT HAPPEN EITHER.

SELLING USED CARS WITH EXHAUST LEAKS, TRANSFER CASE LEAKS, AND POWER STEERING LEAKS TO UNSUSPECTING FAMILIES AND IF IT WAS AN ANOMALY, WHY DID THEY MAKE NO EFFORT TO REMEDY THE SITUATION. OUTRAGEOUS! I HAVE THE FULL REPORT DELINEATING ALL THE PROBLEMS AS DESCRIBED ABOVE FROM THE NISSAN DEALER IN MONROEVILLE.Desired Settlement: Replacement

Business

Response:

April 11, 2015 [redacted]The Nissan Murano in question has subsequently been gone over by our service department. The issues that were wrong with the vehicle as diagnosed by Pittsburgh East Nissan were examined and, in some cases addressed by Valley Honda. Their assessment of the safety or lack there of concerning the Murano were, of course embellished. The Murano is for sale at this time and fully safe.James G[redacted], our president who resides in Florida has been made aware of this situation and has left it in my hands.As for trying to make amends with the [redacted] family, I have undertaken this task myself but have been unsuccessful thus far. This letter to you, however seems to indicate an unwillingness for them to do business with us.We now consider this matter closed and any and all follow up should be directed to Steve W[redacted].Thank you.Steve W[redacted] Valley Honda