Valley Insurance Agency

RE: [redacted] , [redacted] Case ID [redacted] Dear [redacted] : Mr [redacted] had a policy issued through our office that was effective 6/26/to 6/26/The policy premium was set up on the installment plan, using the automatic deduction plan, and the deduction date was the 1st of each monthThe final deduction for this payment plan would have taken place on 6/1/Often, customers set up to pay the premium by installments rather than paying in fullThe installments do not pay to a certain time period; it is just a method to pay the premium over the term of the policyThe insured encountered underwriting issues with his policy and as a result, he opted to switch to a new insurance carrier prior to the policy expirationThe last deduction was on 5/1/and on 5/19/we confirmed to the insured there would be no more charges (deductions) as we would request the automatic payment plan be suspended and that we would process the cancellation as of 6/1/15, per his signed request(See attached, item #1) Mr [redacted] is correct that we confirmed there would be no more charges assessed after his last payment on 5/1/15, (refer to attached item #1) and no more deductions taken from his accountWe removed the automatic deduction payment plan on 5/22/15, so that no more charges I deductions would occurThe policy cancellation was processed on 5/22/15, effective 6/1/15, and [redacted] calculated a pro-rated cancellationAfter his payments were applied, there was a leftover outstanding balance for earned premium in the amount of $25.71, for which [redacted] sent billing notices to insuredI believe billing notices for this amount have been sent to insuredIt is our understanding that these collection billing notices are generated in [redacted] internal billing systems and do not go through ordinary credit collection processesThere were no penalties, billing fees, or any other charges or fees being billed to the insured as a result of his 6/1/cancellationThe $is purely earned premium that he owes to [redacted] for the time had his policy in placeHad the 6/deduction gone through, he would have received a refund check from [redacted] I'm not clear on what Mr [redacted] means by his "prorate date starting 5/24/15" (see notation #on your complaint form) as we do not calculate when a policy is "paid through" in order to advise when a customer should cancel their policyIn the end, had there been any additional fees associated with his cancellation, then we would have likely paid for those out of good will to our customerIn fact, the policy cancellation was processed without delay for Mr [redacted] and all was done as of 5/23/Mr [redacted] 's new insurance policy started on 6/1/and his [redacted] policy was cancelled effective 6/1/ [redacted] pro-rated the earned premium, applied all of his payments, and sent a bill for the remaining amount of $Again, no additional fees or surcharges as a result of Mr [redacted] 's mid-term cancellation, therefore there is nothing for us to pay on his behalfWe feel we have not made any errors as we processed the requested cancellation without delay effective 6/1/No additional fees or charges were billed to Mr [redacted] as a result of the mid-term cancellationWe appreciate Mr [redacted] s past business and are sorry to lose a long time customerPlease contact me with any questions or concerns ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted]I am rejecting this response because: I am not disputing that premiums were accrued. When I asked to cancel my insurance, I should have been informed of the correct date to cancel to avoid charges. It was very clear in my mails that I had found other insurance and it was very clear that I did not want to continue paying for services through McDonald or [redacted]. Had the agent at McDonald spent all of 10 seconds actually looking at my policy, it would have been clear that I should have been advised of the correct date to cancel. My mail to my agent very clearly states that there would be no future charges from [redacted]. An assessed premium at a later is a future charge from [redacted]. Since I was given incorrect information, I should not be responsible for the charge.Sincerely,[redacted]

RE: [redacted], [redacted] Case ID [redacted] Dear [redacted]: Mr. [redacted] had a policy issued through our office that was effective 6/26/2014 to 6/26/15. The policy premium was set up on the installment plan, using the automatic deduction plan, and the deduction date was the 1st of each month. The...

final deduction for this payment plan would have taken place on 6/1/15. Often, customers set up to pay the premium by installments rather than paying in full. The installments do not pay to a certain time period; it is just a method to pay the premium over the term of the policy. The insured encountered underwriting issues with his policy and as a result, he opted to switch to a new insurance carrier prior to the policy expiration. The last deduction was on 5/1/15 and on 5/19/15 we confirmed to the insured there would be no more charges (deductions) as we would request the automatic payment plan be suspended and that we would process the cancellation as of 6/1/15, per his signed request. (See attached, item #1) Mr. [redacted] is correct that we confirmed there would be no more charges assessed after his last payment on 5/1/15, (refer to attached item #1) and no more deductions taken from his account. We removed the automatic deduction payment plan on 5/22/15, so that no more charges I deductions would occur. The policy cancellation was processed on 5/22/15, effective 6/1/15, and [redacted] calculated a pro-rated cancellation. After his payments were applied, there was a leftover outstanding balance for earned premium in the amount of $25.71, for which [redacted] sent billing notices to insured. I believe 3 billing notices for this amount have been sent to insured. It is our understanding that these collection billing notices are generated in [redacted] internal billing systems and do not go through ordinary credit collection processes. There were no penalties, billing fees, or any other charges or fees being billed to the insured as a result of his 6/1/15 cancellation. The $25.71 is purely earned premium that he owes to [redacted] for the time had his policy in place. Had the 6/1 deduction gone through, he would have received a refund check from [redacted]. I'm not clear on what Mr. [redacted] means by his "prorate date starting 5/24/15" (see notation #2 on your complaint form) as we do not calculate when a policy is "paid through" in order to advise when a customer should cancel their policy. In the end, had there been any additional fees associated with his cancellation, then we would have likely paid for those out of good will to our customer. In fact, the policy cancellation was processed without delay for Mr. [redacted] and all was done as of 5/23/15. Mr. [redacted]'s new insurance policy started on 6/1/15 and his [redacted] policy was cancelled effective 6/1/15. [redacted] pro-rated the earned premium, applied all of his payments, and sent a bill for the remaining amount of $25.71. Again, no additional fees or surcharges as a result of Mr. [redacted]'s mid-term cancellation, therefore there is nothing for us to pay on his behalf. We feel we have not made any errors as we processed the requested cancellation without delay effective 6/1/15. No additional fees or charges were billed to Mr. [redacted] as a result of the mid-term cancellation. We appreciate Mr. [redacted]s past business and are sorry to lose a long time customer. Please contact me with any questions or concerns.
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]