VALLEY IRRIGATION & PUMP SERVICE, INC.

Ted came in a checked the flooring and come out with a limited scope.  He snooped around the floor marking his observations and argued every point we made about the...

sub par workmanship.  He did not check what was under the pool table, rugs, couches kitchen table, panty etc., just the main surface area.  I provided a third party report which he admitted that "he did not study" before he came out to see the work.  Clearly his intent was to collect the outstanding balance and not to resolve the issues. This isn't just limited to 6-10 tiles in 1800 sq. ft., this is about the entire floor having EXCESSIVE lipage throughout the house.  We informed him that our neighbor did their flooring a month or so after ours and they also used 3ft planked tiles and do not have the same problems we're experiencing.  They had a contractor that took their time an took pride in their work.  They made sure that they their floors didn't turn out like ours.
He mentioned that he'd bring out the "A" team to correct the problems.  We replied by saying that we were charged a premium for this type of tile and we though they originally brought out the "A" team.  He quickly replied that this time he'll send out the "AA" team.  Not very comforting.
His proposal did not address all the deficiencies that were noted in the third party report and he didn't address our number one concern which is the disruption and dust that will be kicked up again.  The house was empty and now it's fully decorated with new couches, chairs, bar, curtains, fans, paint etc.  There's at least a few thousand dollars in effort to correct the issues that have been attempted already.
I do not accept his limited proposal as a solution for all the problems we've experienced.  
I have attached the reports and his proposal for your review.