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Valley Medical Center

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Reviews Health, Hospital, City Government Valley Medical Center

Valley Medical Center Reviews (12)

To whom it may concern, Thank you for the opportunity to respond to Mr***'s complaintMr [redacted] was seen at our Newcastle facility for a preventative visit as statedWhen a patient is checked in for a preventative visit, they are asked to review and sign a split visit disclaimerThis notifies the patient that the visit is for specific reasons ie: screening for diseases such as high blood pressure or diabetes , update vaccinations, discuss the use of alcohol and tobacco, etcThe disclaimer also states that if the patient wishes to discuss other health related issues, they will be charged for a problem focused visitAccording to our records Mr [redacted] signed the disclaimer with an affirmative that he understood he would be responsible for a copay or co-insurance for the visit Additionally, I have reviewed Mr***'s accountI show we spoke to him on 1/22/He indicated the charges should have been paid at 100%I don't see, as Mr [redacted] states, our refusal to remove the chargeHowever, as a gesture of goodwill, we will adjust the balance offIf Mr [redacted] would like a copy of the disclaimer he signed he can request that from our office Again, thank you for the opportunity to respond to Mr***'s concern Thank you, Buddy M [redacted] Customer Service Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: ***I am rejecting this response because:
I received your letter and although you kindly pointed out that I signed the agreement, you failed to recognize that the tests ordered were over and above what would normally be ordered for something of that nature AND that the results of the tests were not even in when the doctor released me-therefore they were not even used or necessaryIn addition, the prices your charged are exorbitant, in many cases 2-times what other emergency departments in the area charge.Sincerely,*** ***

To whom it may concern,
Mr*** and I spoke about his experience and objections this morningWe have resolved his issues with both a letter we sent and our discussionBoth Mr*** and Valley Medical center consider the matter closed
Thank you,
Buddy M***
Customer Service
Manager

To whom it may concern,
Thank you for your inquiryWe received a complaint from Mrs*** and have provided her a written answer to her complaintAttached is our response to her dated 10/23/
If we can be of further assistance, please fell to contact me
Thank
you,
Buddy M***
Customer Service Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

***,
Thank you for forwarding Ms*** responseI checked Ms*** accounts again this morningShe did call, 3/8/2016, stating she is being harassedThis is the first noted contact we showHowever, we stand by our original response. Her accounts do not show any conversations priorIf Ms*** would like to supply us with a name and phone number of the caller, we will gladly follow up on her concerns furtherAlso, we have placed her accounts on a do not call status
Again, thank you for the opportunity to respond
Thank you,
Buddy M***
Customer Service Manager
Valley Medical Center

Complaint: [redacted]I am rejecting this response because: I spoke to their office the day I filed this complaint.  They call almost daily, sometimes they leave messages most of the time they don't.
If I answer the phone every time they called I would lose my job.  They are LYING about the how many times they called and me speaking to them.  They admitted that I'm
making payments so please have them STOP calling me!Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To whom it may concern,Thank you for providing Valley Medical Center the opportunity to respond to the patient's complaint. The patient contends that Valley Medical Center never attempted to collect the debt nor sent any official communication of possible law suits.  According to our...

records, the patient was sent statements on 5/11/2014, 6/12/2014, 7/16/2014 and 8/17/2014. The last statement being a final notice that states: This letter is to inform you that unless this balance is paid in full orpayment arrangements are made within 10 business days from the statement date, we may have no other alternative but to refer your account for further collection efforts. A partial payment will not stop this process.The statements were mailed to the address on the account and is the same listed in his complaint. Additionally we have no record of the patient attempting to pay or contact us about the debt. The account was sent to [redacted] on 9/17/2014We contacted [redacted] regarding actions taken on behalf of Valley Medical Center. We were informed they attempted, three times, to resolve the debt with the patient but were unsuccessful.  [redacted] then filed suit [redacted] in the Issaquah district court. The patient is now responsible for court costs and attorney's fees. Based on this information, Valley Medical Center is declining his request to have the account withdrawn. Thank you again for providing Valley Medical Center the opportunity to erespond to the patient's complaint.

To whom it may concern,
Thank you for the opportunity to respond to Mr. [redacted]'s complaint. Mr. [redacted] was seen at our Newcastle facility for a preventative visit as stated. When a patient is checked in for a preventative visit, they are asked to review and sign a split visit...

disclaimer. This  notifies the patient that the visit is for specific reasons ie: screening for diseases such as high blood pressure or diabetes , update vaccinations, discuss the use of alcohol and tobacco, etc. The disclaimer also states that if the patient wishes to discuss other health related issues, they will be charged for a problem focused visit. According to our records Mr. [redacted] signed the disclaimer with an affirmative that he understood he would be responsible for a copay or co-insurance for the visit.
Additionally, I have reviewed Mr. [redacted]'s account. I show we spoke to him on 1/22/2016. He indicated the charges should have been paid at 100%. I don't see, as Mr. [redacted] states, our refusal to remove the charge. However, as a gesture of goodwill, we will adjust the balance off. If Mr. [redacted] would like a copy of the disclaimer he signed he can request that from our office.
Again, thank you for the opportunity to respond to Mr. [redacted]'s concern.
Thank you,
Buddy M[redacted]
Customer Service Manager

To whom it may concern,
Thank you for the opportunity to respond to Ms. [redacted] complaint. I have read her letter, reviewed her accounts and listened to all calls made to her. According to our records, we have not spoken to her. We show messages were left on her voicemail, 1/5/2016,...

2/19/2016, 2/26/2016 and 3/7/2016. Each message was brief and requested a return call. Ms. [redacted] states that she spoke to a representative that stated we want our money. Unfortunately we don't have record of the conversation. 
Ms. [redacted] also started in her complaint that she is sending $50-$100 payments each month. While we appreciate  she is making payments, we don't show she is on a payment arrangement. Our statements indicate that if a patient needs to make payments, they need to contact us and arrange a payment plan to avoid calls and potential collections action. Currently we show one of her accounts has received a final notice. We ask that she contact our office immediately to arrange a payment plan that is acceptable to both her and Valley Medical Center.  
Again, in closing, we have no record of Ms. [redacted] speaking with a representative at Valley Medical Center and request she call us immediately to arrange a payment plan on her open accounts.
Thank you,
Buddy M[redacted]
Customer Service Manager
Valley Medical Center

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Address: 400 S 43rd St, Renton, Washington, United States, 98055-5714

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