Valley Metals Incorporated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint To this day, the same issue continues with the car rental.The car continues to have problems from the accident.They called and said all the right things, but the follow up and actions were not the right hings and are unacceptableRegards,***

Sent: Friday, June 10, 12:PMSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Good Afternoon I am happy to inform you that we have already made arrangements with Mr***We have made contact with him and resolved the rental issueWe have contact [redacted] so that we can obtain a copy of amount withdrawn in order to reimburse Mr***We have also scheduled for the vehicle to be brought back to our collision center for re-inspection, If any of the concerns are on our original estimate or any supplements, we will be more than glad to fulfill our commitment to Mr***Vehicle is schedule by Mr [redacted] to be brought in Tuesday or Wednesday of next week, June 14th or 15thEagle Collision Repair Center, IncGalveston RdHouston, TX Office: 713-910-Fax: 713-910-Email: [email protected]

Sent: Wednesday, June 08, 9:AMSubject: Eagle Collision Repair Center I would like to first of all thank you for the follow up letter we have received I have attempted to contact Mr.*** via phone, but unfortunately it's a wrong numberI have emailed
him and not received a call or returned emailI did see his main concern is rental issuesI myself would like to contact him as well so find out details as to why his rental was not paid forOur office manager, David is very good at keeping customers satisfied by keeping what he compromises himself to If there is anything else I can do to help the situation, please do let us knowOur goal is 100% customer satisfaction Mariel ***- CSR Eagle Collision Repair Center, Inc

Revdex.com:
This letter is to inform you that Eagle Collision Repair Center, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/16/2015 and assigned [redacted]they fixed my problem I want to say thank you to the workers there...


Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
To this day, the same issue continues with the car rental.The car continues to have problems from the accident.They called and said all the right things, but the follow up and actions were not the right hings and are unacceptable. Regards,[redacted]

Sent: Friday, June 10, 2016 12:29 PMSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]  Good Afternoon     I am happy to inform you that we have already made arrangements with Mr. [redacted]. We have made contact with him and resolved the rental issue. We have contact [redacted] so that we can obtain a copy of amount withdrawn in order to reimburse Mr. [redacted]. We have also scheduled for the vehicle to be brought back to our collision center for re-inspection, If any of the concerns are on our original estimate or any supplements, we will be more than glad to fulfill our commitment to Mr. [redacted]. Vehicle is schedule by Mr. [redacted] to be brought in Tuesday or Wednesday of next week, June 14th or 15th. Eagle Collision Repair Center, Inc. 7970 Galveston Rd. Houston, TX 77034 Office: 713-910-8280 Fax: 713-910-8286 Email: [email protected]