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Valley Mortgage Reviews (4)

First, we’d like it known that the tenant paid the balance due and we have made all of the concessions that we have been given authorization toTo clarify, we do not own this property, we manage it for the ownerMs [redacted] did not comply with her lease by not keeping the unit clean and sanitary (paragraph 17.A 1-13), by causing damage beyond wear and tear (paragraph 16.A & 16.B.1.) and did not provide a forwarding address (paragraph 10.C.3), as required by the lease.The property was left completely filthy, including the a/c filter which is required to be changed every days per the lease agreementThe clogged a/c filter necessitated a full cleaning and service of the HVAC unitThe dishwasher was broken, multiple blinds had to be replaced along with a light fixtureThe walls had significant wear and tear throughout the unitThis required a full paint thus the charge of $These are all valid charges based on the lease agreement (paragraphs 10.D, 16.A., 17.A., 18.C.1., 26) the MoRules and Regulations and the Cleaning Procedures ChecklistAll of which were signed and executed by the tenant on 4/9/After our conversations with the Ms [redacted] we credited the balance due for the following items: $for a vertical blind, utility charges for make ready cleaning $65.99, $for paint (this is what the charge would have been for the owner had there not been such excessive damage)These credits were not provided as corrections to the charges but merely as an offer to mitigate her expenses while complying with the lease and maintaining our obligations to the ownerNot once in our conversations with her did we say that “she is obligated to pay for whatever upgrades the owner wants to add on to his house without a second opinion”, especially considering that no upgrades were doneWe simply repaired the excessive damage and cleaned the propertyWe believe we have been fair and just, especially considering the condition the property was left in [redacted] , Broker Associate, CRS, e-Pro, TRLP, TRLS

Dear [redacted] ***,You are correct, the “MoRules and Regulations”, which is a listed part of your lease documents, does indeed cover a service charge for $plus the cost of utilities that “are to be applied if there are any repairs, cleaning, painting, trash removal, etcrequired to meet the expectations listed on the Cleaning Procedures Checklist” on page In your case, this turn on fee and the cost of utilities was applied in order for our maintenance teams to enter and clean the side of the refrigerator, the dark large gooey spot on the floor in the bedroom, the sink and faucet, and to run, diagnose and repair the disposal which was left clogged (A little further down on the same page it covers tenant responsibility with regards to clogged plumbing) You have been wonderful tenants and I regret that you are upset over these terms of the lease While not required, we will be sending you a check for the utilities and the turn on fee of $90.50, in hopes that you will feel a little better about your parting status from At Home Properties We truly enjoyed having you as tenants!

First, we’d like it known that the tenant paid the balance due and we have made all of the concessions that we have been given authorization to. To clarify, we do not own this property, we manage it for the owner. Ms. [redacted] did not comply with her lease by not keeping the unit clean and sanitary...

(paragraph 17.A 1-13), by causing damage beyond normal wear and tear (paragraph 16.A & 16.B.1.) and did not provide a forwarding address (paragraph 10.C.3), as required by the lease.The property was left completely filthy, including the a/c filter which is required to be changed every 30 days per the lease agreement. The clogged a/c filter necessitated a full cleaning and service of the HVAC unit. The dishwasher was broken, multiple blinds had to be replaced along with a light fixture. The walls had significant wear and tear throughout the unit. This required a full paint thus the charge of $600. These are all valid charges based on the lease agreement (paragraphs 10.D, 16.A., 17.A., 18.C.1., 26) the Move-In Rules and Regulations and the Cleaning Procedures Checklist. All of which were signed and executed by the tenant on 4/9/15. After our conversations with the Ms. [redacted] we credited the balance due for the following items: $46 for a vertical blind, utility charges for make ready cleaning $65.99, $275 for paint (this is what the charge would have been for the owner had there not been such excessive damage). These credits were not provided as corrections to the charges but merely as an offer to mitigate her expenses while complying with the lease and maintaining our obligations to the owner. Not once in our conversations with her did we say that “she is obligated to pay for whatever upgrades the owner wants to add on to his house without a second opinion”, especially considering that no upgrades were done. We simply repaired the excessive damage and cleaned the property. We believe we have been fair and just, especially considering the condition the property was left in.  [redacted], Broker Associate, CRS, e-Pro, TRLP, TRLS

Dear  [redacted],You are correct, the “Move-in Rules and Regulations”, which is a listed part of your lease documents, does indeed cover  a service charge for $25 plus the cost of utilities  that “are to be applied if there are any repairs, cleaning, painting, trash removal,...

etc. required to meet the expectations listed on the Cleaning Procedures Checklist” on page 5.  In your case,  this turn on fee and the cost of utilities was applied in order for our maintenance teams to enter and clean the side of the refrigerator, the dark large gooey spot on the floor in the bedroom, the sink and faucet, and to run, diagnose and  repair the disposal which was left clogged.    (A little further down on the same page it covers tenant responsibility with regards to clogged plumbing).  You have been wonderful tenants and I regret that you are upset over these terms of the lease.  While not required, we will be sending you a check for the utilities and the turn on fee of $90.50, in hopes that you will feel a little better about your parting status from At Home Properties.  We truly enjoyed having you as tenants!

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Address: 1640 Powers Ferry Rd., Marietta, Georgia, United States, 30008

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