Valley Nissan-Subaru, LLC

Good morning [redacted], As we spoke on the phone yesterday we will be refunding you the $595.00, I will get that turned in today and we will get it mailed out to you as soon as possible, with the Holiday coming up it should take about 7-10 business days for you to receive it. If you don't please don't...

see the check in that time frame please don't hesitate to reach out to me. I apologize about the frustrations and the untimeliness of refunding you the money but appreciate you bringing it to my attention so that I can get you taken care of as well as work with my team to improve our processes. If you have any further questions [redacted] please don't hesitate to reach out and let me know all my contact information is below.  Jake L[redacted]General ManagerValley Subaru of Longmont[redacted]
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Hello Mr. [redacted],My name is Warren S[redacted] and I am the General Manager at Valley Nissan and I'm disappointed to here that we are having this issue. I would love the opportunity to look at a resolution for your situation. I will be calling you directly on the day time phone number listed in this...

complaint and I'm looking for immediate action on Valley Nissan side.ThanksWarren S[redacted]

[redacted], My name is [redacted] I am the General Manager here at Valley Subaru. I first wanted to thank you for reaching out to the team here at Valley Subaru and letting us know what the issue is. I apologize that you have had to reach out multiple times to work on getting this issues...

resolved as well. I would like to cover half this expense for you so that would mean it would be $650 cost to you and I will cover the rest of the timing belt repair. I am going to have Roger Harris my Service Manager reach out to you to get this scheduled. I apologize again for the inconvenience and the miss communication on our behalf, and I really appreciate you bringing this issue to my attention so that I can jump in and help get it resolved for you. We will be in touch shortly. All the best, [redacted]General ManagerValley Subaru of Longmont###-###-####[redacted]

Revdex.com and [redacted]We have worked with [redacted] to fulfill all that was promised in writing at the time of the sale in regards to the purchase of the [redacted].At the time of the sale Valley was already in the process of completing a safety inspection on the vehicle as well as had parts on...

order to finish up the work that was agreed to in order to get the vehicle on the lot for sale. That work was the oil and filter change, replacement of the front brakes, a oil pan reseal and transmission pan reseal, replacement of the valve cover gasket, replacement of the transmission line, replace the passenger side tail light lens, and get the [redacted] detailed.When [redacted] came to look at the vehicle all this was disclosed as what we were going to be doing to the vehicle otherwise the vehicle was being sold as is. There was an issue at the time of sale that the sales associate failed to disclose the dealer handling fee in which we worked with [redacted] on the selling price of the vehicle to make this right with the client. Also, as a standard practice to make sure we avoid any misunderstandings down the road we put in writing what is owed to the customer, as well as what the customer owes the dealership. Attached you will find the We owe/ You owe form which discloses all of what Valley would be doing to the vehicle prior to delivery. Which included the front brakes, oil pan reseal, transmission pan reseal, valve cover gasket work, replacement of the transmission line, replacement of the passenger side tail light lens, and the vehicle getting detailed. Attached is the repair order for the completion of this work, as well as the Invoice from the detail company we use showing the detail being complete. After the work was completed the sales associate drove the vehicle down to [redacted] as promised to deliver the vehicle. At this time [redacted] contacted us letting us know he was unhappy with the detail and the Manager at the time gave [redacted] the option to return the vehicle if he was unhappy or we would re-detail the vehicle. It was agreed that we would re-detail the vehicle. The sales associate got the vehicle back to Valley so we could get it re-detailed, in the mean time we provided [redacted] with a loaner vehicle to try to assist with any inconvenience there might be with us having his vehicle. Attached is a copy of the Invoice for the second detail to resolve the issue. Upon picking the vehicle up there was nothing said in regards to being unhappy until reviews went up about the dealership. At that point [redacted] and the dealership exchanged communication in which it resulted in the dealership offering to issue [redacted] $150.00 so that he could take the vehicle to a facility he would be happy with in getting the [redacted] detailed. The mutual release was brought up to get all in writing as well as make sure there are no miss understandings with issuing the money back to [redacted] as we would not have a relationship with the detail company that he would choose at that point. Our offer still stands to provide [redacted] the $150.00 to get the vehicle detailed at a business of his choice. In regards to the tune up, it was not something that was agreed upon at the time of purchase with the vehicle and if [redacted] deems a tune up in necessary it is on him at that point. We completed all the work that was promised at the time of sale. If a tune up is something that [redacted] wants to have done we would be happy to offer him employee cost on getting the tune up done. Please reach out with any further questions on the matter as it has been our goal to provide all that was promised as well as take the best possible care of [redacted]. Sincerely, [redacted]
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[redacted], My name is [redacted] and I am the General Manager at Valley Nissan. I apologize about the situation that you are going through  and I appreciate you bringing to my attention the issue you are having and I am going to be looking into this to try to see what is going on and get...

some answers so that we can work towards getting this issue resolved. Again, I apologize about the issues and I look forward to working with you in order to getting you all squared away. Thank you for reaching out and I will be in touch. Sincerely, [redacted]Valley Nissan [redacted]###-###-####

Thank you for bringing the issue to our attention and thank you for the time on the phone today. We have looked into this and through our discussion with [redacted] we have agreed that there was a high payoff and there was a promise to reimbursement for floor mats. We have agreed that the amount for...

the floor mats was $189 and the high payoff was for the amount of $125. We have agreed to issue the difference which would be $64 back to [redacted] and [redacted] for this amount. This will be processed in the payment will be sent out. If there is any questions or something that needs to change you can reach me at [redacted] and ask for [redacted]. Sorry about the miscommunication and glad that we could work this out. [redacted]Valley Nissan General Manager[redacted]

Service manager will reach out to customer on 12/16 and work on a resolution for a loaner while the vehicle is in for diagnostic and possible warranty repair/claim.  Service manager will also address ordering the correct [redacted] license plate screws and make sure the rear plate holder is...

secure.Warren S[redacted]-----General Manager Valley Nissan303-776-0443