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Valley Oak SPCA Spay Clinic

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Valley Oak SPCA Spay Clinic Reviews (1)

Initial Business Response /* (1000, 8, 2016/02/17) */
*** owner contacted us the afternoon of January to let us know that *** had vomited and was concerned it was from the vaccinationWe did have her speak with someone from our veterinary staff however there was no mention of swelling
on the dog, just that Pika had vomitedSwelling is normally what we see in a vaccine reaction which normally happens within minutes to an hour of receiving the vaccineIf we had been infomed of the swelling we would have had her bring Pika back inVomiting can occur for many reasons and since it had been a few hours since she received the vaccine we did not feel it was from the vaccineHowever, with that being said, staff has been informed that if any one calls after receiving a vaccination and are vomiting or having any other issues, they will be instructed to bring them back inAll animals will react differently and we need to be mindful of thatPika's owner should have been provided a vacciantion certificate on the 7th which gave all the vaccination informationIt is possible that was not done and we would be happy to provide another to herI did speak with the vaccination comapny and provided the serial/lot # and expiration dates of the vaccines which is also included in the vaccination certificateAfter I spoke with the vaccination company on January I did place a call to Pika's owner and left a voice mailI let her know that I had spoken to DrSorensen regarding the vaccinations Pika had receivedI also let her know if she had any other questions or concerns to give me a callI did not hear anything elseIf she called again she did not ask for me and spoke with another staff memberI am happy to discuss the incurred costs if that could be provided to meWe do not want any customer to have a bad experience with our organization and work to handle issues in a timely mannerI do appoligize if our staff was anything other than professional.I would like the opportunity to speak with her about resolving this matter

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Address: 9405 W Goshen Ave, Visalia, California, United States, 93291-9456

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