Valley Realty and Management

Office of Valley Realty Claims to have notified me by phone via "voicemail" (none received) and also e-mails to notify of dates and times. After talking to Valley Realty regarding a woman allowing her self into my home while I was preset "without" my permission after knocking on my door twice, while I was sitting in my living room NOT CLOTHED by not only a female "Leasing Agent" and also a young woman. If I had not gotten dressed in a hurry it would have been very embarrassing. They had also showed my house previously without my knowledge and left my door unlocked. The e-mails that I can assume are from Valley Realty have no identifying factors for me to determine they were in fact legitimate e-mails from Valley Realty as nothing in the e-mail told me the person contacting me was from Valley Realty. As an IT Representative I dismissed them as junk mail as the only indicator was a woman's name "[redacted]" that I do not know. With all the internet related scams I did not know that it was my Realty company contacting me.In the e-mail and I am paraphrasing "We have attempted to contact your phone but receive a fast busy signal, and are unable to reach you."I do have the original e-mails and would be happy to furnish them upon request. I can also furnish phone records to show no attempts to be contacted.I believe that my privacy has been invaded and would like this to be addressed.Product_Or_Service: Rental PropertyDesired SettlementI would like my security deposits refunded, and my last month of Rent be forgiven/ reimbursed due to the fact that I refuse to live in a place where 1) My personal effects are no longer protected, and I do have firearms in my home. 2) I feel that my privacy has been violated and at any time without notice I could have an unexpected visitor when I am unaware.Business Response As I previously advised you via email,this matter was resolved in [redacted] Justice Court on July 24, 2014. Please close this fileConsumer Response No the issue of my complaint was not resolved. The issue with the court had to do with a matter not related the issue that was filed.Final Business Response As provided in the customer's rental agreement, it is our practice to provide a tenant with at least 24 hour notice to show a property to prospective tenants, once we have received notice a tenant is vacating. We did provide notices to the customer via email and telephone calls. We are very sorry the customer did not receive those advance notices and apologize for the inconvenience. The request for forgiveness of rent is rejected as unpaid rent was the basis for eviction proceedings against the customer. The request for return of security deposit is denied as the deposit was used to cover unpaid rents, utilities, and cleaning. In accordance with NRS 118A.242, the customer was provided an accounting of the security deposit.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)According to the the lease agreement from Valley Realty & Management.Section 13 ENTRY AND INSPECTION (c) Owner and owner's agent will have the right to enter the premises: entry may be made only during normal business hours, and with at least 24 hours prior notice to tenant.Section 19 NOTICES Unless otherwise provided, any notice which either party is required to give, may be given personally or by mailing the same, postage prepaid, to Tenant at the premises or to Owner or Owner's authorized agent at the address shown in the signature block or at such other places as may be designated by the parties from time to time. Notice will be deemed effective three (3) days after mailing, or on personal delivery, or when receipt is acknowledged in writing.NRS118A.330Landlord's access to dwelling unit. 3.The landlord shall not abuse the right of access or use it to harass the tenant. Except in case of emergency, the landlord shall give the tenant at least 24 hours' notice of intent to enter and may enter only at reasonable times during normal business hours unless the tenant expressly consents to shorter notice or to entry during non business hours with respect to the particular entry[redacted]On July 11, the management company attempted to show the property I was living in with out meeting any of the conditions above. They said that they had left me voice mails to enter the property. No such agreement or authorization was made by me the tenant with Valley Realty & Management.I also have an e-mail that states "I tried to call your cell phone and got a fast busy signal and I called your office number and left a voice mail." My office line which was specific for work only had no voice mail feature. This email was disregarded as "SPAM" as it said it was from "Reception" and was only signed "[redacted]" with no markings to indicate that it was Valley Realty & Management attempting to make contact.Effective July 12, I had vacated residence at the property as the company took it upon themselves to enter the property while I was present with out notice. I vacated and filed this claim originally as it was an act of an invasion of my privacy.All the above stated occurred before the original Case No. [redacted] was filed on July 15, 2014 for a "Notice of Eviction For Non-Payment."I then had to file Case No.[redacted] on July 22, 2014 for an "Illegal Lockout." Which at the time the owner's Valley Realty Management specifically [redacted] refused to allow me access to my possessions.I retain all original documentation of said events and would be happy to provide a copy of any of them if needed.