Valley Realty

RE: ID # [redacted] To Whom it May Concern:I am responding to the complaint which you had received about our business.Valley Realty Company has managed the property which the complaintant rented for three yearsWhen the complaintent rented the home there were various rooms that did have some nails in the wall and some small nail holesThe colors of the rooms on the main floor were of neutral colorOne of the bedrooms on the upper level did have some decorative child stickers on the wall.The tenants did ask if they could paint in the home and we did get permission from the owner for the tenants to paintThe owner agreed to cover the cost of the paint As you can see from the photo's the before and after damageThe the walls did not have patch marks all over them in the before picturesThe complaintant wallpapered the dining room walls without permission and the wallpaper is coming off in various placesThe livingroom wall had some sticky gooey substance smeared on the wall along with smudge marksThe wall in the master bedroom had a numerous holes all along the doorway woodwork and patch work on wallsThe small bedroom next to the bathroom also has patchwork on the wallsThe hallway on main level has various patchesThere are various scuff marks on walls throughout the homeThe livingroom, dining room, hallway and two of the bedrooms all need paintedIf the complaintant was credited for painting in the home why did he not paint after patching the walls? It appears that the complaintant just started to do the work and stoppedBy not completing what he had started made the appearance of the home look worseThe complaintant removed bulbs from ceiling fan fixture and never replacedAll appliances were clean when the complaintant moved into the homeThe stove and refrigerator were not cleaned prior to the complaintant vacating the homePhoto's show the condition the appliances were left in when they movedIn addition, the side door was damaged by the complaintant’s dog and the complaintant removed rails from the split rail fence to lay along the chain link fence in the rear to keep his dog inside the fenced yardIn closing, Valley Realty Company does not own the propertyWe are a property management companyPer the instructions of the property owner, the security deposit will be retained and turned over to the property owner.If you should have any additional questions, please contact me at ###-###-####Sincerely, [redacted] Broker/Property Manager

RE: ID #[redacted]To Whom it May Concern:I am responding to the complaint which you had received about our business.Valley Realty Company has managed the property which the complaintant rented for three years. When the complaintent rented the home there were various rooms...

that did have some nails in the wall and some small nail holes. The colors of the rooms on the main floor were of neutral color. One of the bedrooms on the upper level did have some decorative child stickers on the wall.The tenants did ask if they could paint in the home and we did get permission from the owner for the tenants to paint. The owner agreed to cover the cost of the paint As you can see from the photo's the before and after damage. The the walls did not have patch marks all over them in the before pictures. The complaintant wallpapered the dining room walls without permission and the wallpaper is coming off in various places. The livingroom wall had some sticky gooey substance smeared on the wall along with smudge marks. The wall in the master bedroom had a numerous holes all along the doorway woodwork and patch work on walls. The small bedroom next to the bathroom also has patchwork on the walls. The hallway on main level has various patches. There are various scuff marks on walls throughout the home. The livingroom, dining room, hallway and two of the bedrooms all need painted. If the complaintant was credited for painting in the home why did he not paint after patching the walls? It appears that the complaintant just started to do the work and stopped. By not completing what he had started made the appearance of the home look worse. The complaintant removed bulbs from ceiling fan fixture and never replaced.. All appliances were clean when the complaintant moved into the home. The stove and refrigerator were not cleaned prior to the complaintant vacating the home. Photo's show the condition the appliances were left in when they moved. In addition, the side door was damaged by the complaintant’s dog and the complaintant removed rails from the split rail fence to lay along the chain link fence in the rear to keep his dog inside the fenced yard. In closing, Valley Realty Company does not own the property. We are a property management company. Per the instructions of the property owner, the security deposit will be retained and turned over to the property owner.If you should have any additional questions, please contact me at ###-###-####. Sincerely,[redacted] Broker/Property Manager

Review: Rented a house to us for 3 years. The owners did not want to pay to have the place painted before we moved in. The walls were odd colored and filled with nail holes and small cracks. We were told we could paint and valley realty would cover the cost of paint. We painted the living room, dining room, bathroom, and one bedroom. We also patched holes and cracks in the hallway/stairway and other 2 bedrooms. We did not get to paint those rooms before being relocated for work. Valley realty kept our full security deposit because "the entire house needed to be painted" after we moved out. They basically kept our security deposit to pay for what they were too cheap to pay for before we moved in.Desired Settlement: At the very least a partial return of security deposit.

Business

Response:

RE: ID #[redacted]To Whom it May Concern:I am responding to the complaint which you had received about our business.Valley Realty Company has managed the property which the complaintant rented for three years. When the complaintent rented the home there were various rooms that did have some nails in the wall and some small nail holes. The colors of the rooms on the main floor were of neutral color. One of the bedrooms on the upper level did have some decorative child stickers on the wall.The tenants did ask if they could paint in the home and we did get permission from the owner for the tenants to paint. The owner agreed to cover the cost of the paint As you can see from the photo's the before and after damage. The the walls did not have patch marks all over them in the before pictures. The complaintant wallpapered the dining room walls without permission and the wallpaper is coming off in various places. The livingroom wall had some sticky gooey substance smeared on the wall along with smudge marks. The wall in the master bedroom had a numerous holes all along the doorway woodwork and patch work on walls. The small bedroom next to the bathroom also has patchwork on the walls. The hallway on main level has various patches. There are various scuff marks on walls throughout the home. The livingroom, dining room, hallway and two of the bedrooms all need painted. If the complaintant was credited for painting in the home why did he not paint after patching the walls? It appears that the complaintant just started to do the work and stopped. By not completing what he had started made the appearance of the home look worse. The complaintant removed bulbs from ceiling fan fixture and never replaced.. All appliances were clean when the complaintant moved into the home. The stove and refrigerator were not cleaned prior to the complaintant vacating the home. Photo's show the condition the appliances were left in when they moved. In addition, the side door was damaged by the complaintant’s dog and the complaintant removed rails from the split rail fence to lay along the chain link fence in the rear to keep his dog inside the fenced yard. In closing, Valley Realty Company does not own the property. We are a property management company. Per the instructions of the property owner, the security deposit will be retained and turned over to the property owner.If you should have any additional questions, please contact me at ###-###-####. Sincerely,[redacted] Broker/Property Manager