Warning to anyone using Valley Refrigeration and AC: be very careful with their quotes. I was charged a $70 "truck fee" that was not clearly defined as a fixed minimum in my quote. Despite the job taking only 15 minutes and the travel distance being minimal, they refused to adjust the invoice to reflect the actual work performed. I offered a fair payment to settle the account, but the company chose to be hostile rather than helpful, ending the conversation by threatening collections and closing my account over a $63 difference. Extremely poor communication and an inflexible approach to customer service
The Insurance carrier is who issues the check and replacement not the Mortgage company! As clearly outlined in the previous response we've went above and beyond to negotiate additional money's with the ((carrier)) Not the home owner It's becoming very clear that the person making these accusations against us is not completely up to date about the process or what has taken placeThis is the exact reason that we do not deal with anyone other than the actual home owner without a signed/notarized authorization to do so throughout the whole processA lot of valuable time, effort and expense goes into making this happen on the contractor side of things which is the reason for the cancellation fee after the day right of recision that is also clearly outlined on the agreement signed by our customerThe Refund covers all the work we did over the last few months and the cancellation fee didn't even include the additional funds the customer receivedStill no affiliation with [redacted] and have still never received a call or written notice from the home ownerThis complaint is fraudulent on its own, holds no merit and should be considered null and void
The Insurance carrier is who issues the check and replacement not the Mortgage company! As clearly outlined in the previous response we've went above and beyond to negotiate additional money's with the ((carrier)) Not the home owner It's becoming very clear that the person making these accusations against us is not completely up to date about the process or what has taken placeThis is the exact reason that we do not deal with anyone other than the actual home owner without a signed/notarized authorization to do so throughout the whole processA lot of valuable time, effort and expense goes into making this happen on the contractor side of things which is the reason for the cancellation fee after the day right of recision that is also clearly outlined on the agreement signed by our customerThe Refund covers all the work we did over the last few months and the cancellation fee didn't even include the additional funds the customer receivedStill no affiliation with [redacted] and have still never received a call or written notice from the home ownerThis complaint is fraudulent on its own, holds no merit and should be considered null and void