Valley Used Cars, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Attached you will find three different documents that conclude why we believe we were knowingly sold a car with a defective engine. The first piece of documentation is the inspection and emissions test that was performed on December 15, 2014. As you can see, it failed emissions due to a code of P2181. This DTC Code is right below the emissions results.  I have also attached a copy of the Code diagnostic I pulled from the Internet.  Our oil light never came on. When it finally did, the day before the engine blew, it literally was a flicker...went out and never came back on again. I believe that since this code (p2181) was on the inspection papers given to us by Valley, that they (Valley) knew of the faulty engine issue. Therefore, we should be entitled to get our deposit back. I also have attached a copy of the police report.  In the report it states that "[redacted] provided that they had sold a Chrysler 300M to [redacted] and [redacted].  The car had engine troubles from the beginning and had been in and out for service seven different times before the motor finally blew up.In regards to my documentation and proof, I would like for Valley to provide myself and the Revdex.com with the most recent Inspection and Emissions test. Thank you!Regards, [redacted] 
[redacted]

In response to [redacted]’s complaint I will go through her complaint line by line, because somuch of this complaint is more than a misunderstanding, It is a fabrication. After I address all of herfabrications I will fill in a few missing pieces that she failed to share in her...

complaint.[redacted] stated in her complaint, “We never got to sign or pay for a warranty because we were given arun around when it came to it.” This is a fabrication [redacted] and [redacted] were offered a service contractthe day they purchased the vehicle. They were interested in the month by month contract by [redacted]Warranty Company, but not ready to commit to the purchase. We gave them a blank contract to takehome and review on their own, A few weeks after they purchased the vehicle [redacted].stopped by with thecontract in hand. I ([redacted]) was in the middle of doing a title transfer for a private party vehicle transfer.I told [redacted] I would be with him in a few minutes as soon as I finished the title, and he stated that hewould be back, and did not return.[redacted] stated in her complaint, “We aren’t even sure that our car was legally inspected,” Valley UsedCars Inc. does not inspect vehicles. We do not do repair work. We sell used vehicles, offer specialfinancing options, and offer a complete notary service. The vehicle was inspected at [redacted] Service. 5[redacted], PA [redacted]. They are a licensed Inspection andemission service station. They have a good reputation, and would not benefit in any way by “slapping”an emissions and inspection sticker.on the vehicle.[redacted] stated in her complaint, “As of December14, 2014 (two days before purchase), our 300MFAILED state emissions test.” This is a fabrication. If you look at a calendar you can see December 14,2014 is a Sunday. [redacted] Service does not have Sunday hours. Furthermore, itnever failed state emission. Prior to the vehicle going to [redacted] Service the batterydied. The vehicle was jump started before it went in for the inspection. On December 16, 2014 whenthe repairs were done for inspection the vehicle was not ready for an emission test because of the deadbattery. I will refer you to a copy of the owner’s manual that I have included with my reply. On page296 under the title EMISSIONS INSPECTION AND MAINTENANCE PROGRAMS it describes that normallythe On Board Diagnostic (OBD) system is ready for testing, however if the vehicle recently had a deadbattery it may not be ready for testing. It explains a simple ignition key actuated test the service stationcan do to check if the vehicle’s OBD system is ready. It was determined the OBD was not ready for theemission test. If you continue onto page 297 of the owner's manual it states, “If your vehicle wasrecently serviced or had a battery failure or replacement, you may need to do nothing more than driveyour vehicle as you normally would in order for your OBD system to update. A recheck with the abovetest routine may then indicate that the system is now ready.” [redacted] and [redacted] were aware the day theypurchased the vehicle that we were unable to take the vehicle through a drive cycle to prepare it for theemissions test. They were very anxious to get into the vehicle and could not wait another day, We puton a “We Owe” that we would take.care of anything needed for the inspection and emissions, howeverthey would need to make arrangements on their own time to take the vehicle back to [redacted] Service within 10 days. I have included a copy of the “We Owe” that they received onDecember 16, 2014. This shows they were completely aware that the inspection and emissions neededfinished within 10 days of the purchase, and they were completely fine with that.[redacted] stated in her complaint, “Our car was at the same shop a total of FIVE times in three weeks totry & get it to pass Inspection.” This is a fabrication. The vehicle was not at the shop 5 times trying toget it to pass inspection. On December 16, 2014 Valley paid a bill to [redacted] Servicefor the work he had performed prior to [redacted] and [redacted] taking ownership of the vehicle. This workincluded replacing a lug nut and mounting and balancing 4 new tires. [redacted] called and spoke with [redacted] afew days after purchasing the vehicle and stated the vehicle was making a “clunking noise.” [redacted] saidValley would have the noise diagnosed when they took the vehicle back to have the emissions test done.[redacted] Service determined the “clanking noise” was due to a noise in theSuspension. As a good will gesture Valley paid for parts and labor to have the noise fixed. It neededfront control arms on both sides, both sway bars, and an inner tie rod end. This repair was done onDecember 31, 2014 at the same time the emissions test was completed. Valley Used Cars Inc paid for allparts and labor. [redacted] and [redacted] did not make any repairs to this vehicle.[redacted] states in her complaint, “However, the car was making a rough sound and never ended upgetting fixed, but inspection stickers were placed on the car anyways” This is a fabrication. The issuewas addressed and paid for on December 31, 2014. I have included a copy of the repair bill and theinvoices from the parts showing a repair was done.[redacted] states in her complaint, “Approximately two weeks after the purchase our car had started tomake a”dinging” noise, as if something was wrong.” This was because the oil light came on,and thevehicle chimes to alert you to check your oil. I have included a copy of page 149 of the owner’s manual.Under the heading “UNDERSTANDING YOUR INSTRUMENT PANEL” item #25 is the Oil Pressure WarningLight. The explanation states that a picture of an oil can will illuminate on the dash of the vehicle and asingle chime will Sound alarming you. It states “Do not operate the vehicle until the cause is corrected.”Page 298 of the owner’s manual under the MAINTAINING YOUR VEHICLE states “to assure proper enginelubrication, the engine oil must be maintained at the correct level. Check the oil level at regularintervals, such as every fuel stop.”[redacted] states in her complaint, “It also sounded as if the engine was running really hard. I took it to[redacted] to see what the issue was. But because the “service Engine Soon” light was not on, theycould not tell me what the problem was.” [redacted] only has the availability to scan your vehicle’s ?OBDif there is a check engine light. Low oil pressure is not part of the OBD system. It is an indicator thatyour oil level is below the “SAFE” range.[redacted] states in her complaint “About two weeks later, I had noticed that the dinglng sound wasrelated to our OIL LIGHT. I immediately checked the oil in our vehicle and saw that it was almost bonedry. I immediately went to [redacted] in [redacted], PA. The technician told me to put fourquarts of oil lb the car. I did just that I drove the car from [redacted] to [redacted] (about 30 milesapart) with no issues. The next day, we drove to Washington, PA from [redacted] and on the wayback, our car’s engine blew.”[redacted] admits that for several weeks she drove the vehicle when the oillevel was below the “SAFE” range. I have included a copy of page 309 of the owner’s manual. UnderMAINTAINlNG YOUR VEHICLE in outlined boxes it states “CAUTION! OPERATING THE ENGINE WITH THEOIL LEVELS BELOW THE SAFE ZONE, OR OPERATING WITH OIL LEVELS THAT EXCEED THE Top OF THESAFE ZONE MAY CAUSE ENGINE DAMAGE.” Furthermore, she states that “It was ALMOSTb0ne dry” Iam going to refer you to a copy of the owner’s manual I included. On page 299 under MAINTAININGYOUR VEHICLE there is a diagram of an engine oil dipstick. It shows the MIN OIL MARK and the MAX OILMARK. The owner’s manual states, “Adding one quart (9L) of oil when the reading is at the bottom ofthe “SAFE” range will result in an oil level at the top of the “SAFE” range on these engines.” Since shestated that it was “ALMOST bone dry” this means that some oil registered on the engine oil dipstick. Itwould have only taken ONE quart of oil to register within the “SAFE” range. NOT 4 QUARTS! This was anact done by the consumer, [redacted]. This could ultimately be what caused the engine to seize.[redacted] states in her complaint, “Once it was towed, we were told by Valley that we had put two quartstoo much of oil into it,” [redacted] and [redacted] had [redacted] tow their vehicle from thehighway the week of February 9,2014. They called Valley the day after it was towed to tell us thevehicle broke down and [redacted]’s towed it to their place of business. [redacted] told [redacted] that he wouldcontact the garage to see why the vehicle broke down. [redacted]’s said the engine had seized.[redacted] stated the reason for the failure was because the engine had 2 quarts ofoil too much. [redacted] spoke with [redacted] and told him the vehicle needed the engine replaced, and Valleywould not pay for the repair. [redacted] contacted us on February 16, 2015 becausewe are the lien holders on the vehicle. They had no room to keep the vehicle on theirproperty, becausethey had other vehicles they needed to work on. We stated told them they could bring the vehicle toValley, and we would talk with the customer, Valley Used Cars INC paid the towing and diagnostic bill.The bill totaled $200.00, have included a copy of the towing and diagnostic bill.[redacted] states in her complaint, “My dad, being a licensed inspector in the state of PA and owning hisown mechanic shop, told me that there is absolutely NO WAY that too much oil would make an engineseize. He said that vehicles are now made to distribute the extra oil in other ways than making themseize up. The car would’ve blown it out elsewhere.” A few things about this statement puzzle me. Thefirst thing is, if [redacted]’s dad is a licensed inspector why did she not consult with him when her oil lightwas chiming? Why did she take it to [redacted], a parts store? Her father’s opinion that too much oil willnot cause an engine to seize can be discredited by the vehicle’s owner’s manual. On page 299 underMAINTAINING YOUR VEHICLE there is a Caution outlined in a box. It reads, “CAUTION! OVERFILLING ORUNDERFILLING WILL CAUSE OIL AERATION OR Loss OF OIL PRESSURE. THIS COULD DAMAGE YOURENGINE.” Again on page 300 under MAINTAINING YOUR VEHICLE there are 2 more caution! Boxes. Thefirst one States “CAUTION! OVERFILLING OR UNDERFILLING WILL CAUSE OIL AERATION OR LOSS OF OILPRESSURE. THIS COULD DAMAGE YOUR ENGINE.” The second box stated, “CAUTION! OPERATING THEENGINE WITH THE OIL LEVELS BELOW THE SAFE ZONE, OR OPERATING WITH OIL LEVELS THAT EXCEEDTHE TOP OF THE SAFE ZONE MAY CAUDSE ENGINE DAMAGE.” In the matter of 2 pages in the owner’smanual it had 3 Caution ! Boxes warning a consumer to not do exactly what [redacted] did, because it couldcause engine damage. Not only did she drive the vehicle for several weeks with the oil below the “SAFE”zone. She drove it for several days above the “SAFE” zone. The vehicle’s owner’s manual is writtenbased off of the recommendation from [redacted]Chrysler. They manufactured the vehicle. Nowhere inthe owner’s manual does it state anything about “vehicles are now made to distribute the extra oil inother ways than making them seize up. The car would’ve blown It out elsewhere” Furthermore, if itd!d “blow it out elsewhere” It would have clogged up the catalytic converter, or blown out all sealswhich would have created a major oil leak.[redacted] states in her complaint, “We also requested from them this afternoon a copy of the emissionsand inspection test — if they refused to give it to us, I will get the state police involved and take it to thestate inspection board. Then, I will file a civil suit.” This is a fabrication. [redacted] nor [redacted] requested acopy of the repairs from the repairs from Valley Used Cars Inc. Furthermore, we would have been morethan happy to give them a copy. Not to mention, the vehicle was not inspected by Valley Used Cars Inc.Valley paid another business for this service. If they would take anything to the state inspection board,that complaint would be filed against [redacted] Service, Not Valley Used Cars Inc.[redacted] Services has a great reputation locally in the [redacted] area. I am sure thestate inspection board would not find anything wrong with the inspectioh or emission test done on thevehicle.[redacted]’s final statement, “After all, remember, the car DID NOT pass emissions test on 12/14/14 & fivedays later it magically passes?! I don’t think so!” This is a fabrication. It did not fail emissions on12/14/14 and I already explained how it “magically passed” when the test was run. This was becausethe driving monitors were ready for the emission’s test. They were not ready for testing on 12/16/14because of the battery failure.Now, let me fill in a few missing pieces [redacted] failed to mention:After speaking with [redacted]’s Towing about the diagnosis of the vehicle, [redacted] spoke to [redacted]. [redacted]told [redacted] that [redacted]’s determined the engine failed because it was overfilled by more than 2 quarts ofoil, Valley is not responsible for a repair that was caused by something the consumer has done, [redacted]told [redacted] that he would price out used engines but [redacted] would be responsible for paying. [redacted] told [redacted]that he had a family member that would put the engine in for $500.00. [redacted] told [redacted] that was anextremely fair price. Then a few days later, on March 12, 2015, [redacted] brought a “Loud mouth friend” tothe office. They were trying strong arm [redacted] into paying for the repair by saying, “What are you goingto ?do about this engine?” The friend interrupted [redacted] numerous times. [redacted] repeatedly told [redacted] thathe wouid be with him as soon as he finished with the customer he was already with. The friend said “Nolet’s have this conversation now in front of your customers.’ After finishing with the customer, [redacted]told the friend that his name wasn’t on any paperwork and Valley would not be speaking with him aboutanything. [redacted] admitted in the conversation that they drove the car around for a month while the carwas “beeping” (letting him know that the oil level was low and with the illuminated icon on the dash.)After [redacted] brought this up, I looked at the friend and said, “there you go, he admitted to ignoring thebeeps. The friend said he didn’t say that. Then [redacted] said yes I did, it was beeping. After about 20 minutesof arguing, [redacted] said he didn’t want the car. The account was already in default, and [redacted] stated that hewas not fixing the vehicle and no longer wanted it so Valley Used Cars sent certified repossession lettersto [redacted] and [redacted]. On March 17, 2015 [redacted] called the office. He said that he had a certified letter at thepost office from Valley Used Cars Inc. He wanted to know what it was about. [redacted] told him that it wasa repossession letter. He argued with [redacted] about how it was messed up that Valley would not repairthe vehicle for them and [redacted] told him that we would not pay for damage to a vehicle that was causedby them. That same evening [redacted] opened her claim with the Revdex.com.

Review: I recently purchased a used 2004 Honda Accord from Valley Used Cars, Inc. in Canonsburg, PA on February 28, 2014. Approximately two weeks after purchase, the check engine light came on. I contacted Valley Used Cars via phone & reported the issue. They had me bring the car to their shop to run a diagnostics code test. I needed a new catalytic converter. They purchased the part I needed, however, I was to find someone to perform the labor. On April 28, 2014, I went into make my payment and told them that another issue had occurred - the car was shaking between 50-60mph. I was told that I would get a call back from the other co-owner once he got back to the shop. I never received a call back. Then, about three days ago, on May 12th, the "Drive" light started to blink unexpectedly. It even stayed on while I put it in park. I once again called the company & left a voicemail. Here we are, three days later, and still no call. So, I took it upon myself to call from an unknown number & someone actually answered! I indicated all of the issues I've had since day one & was told that the current "blinking light" problem was a simple fix. I also asked why I was not provided with a copy of the inspection & emissions report. I then called the mechanic who performed the inspection & I explained the current issues with him as well. He told me that he would contact Valley to get the VIN # for my vehicle & call me back with the exact service that had been done. However, I have yet to receive that call. Although - the mechanic did say it's an issue with the transmission control module & that it can be quite expensive to repair. In conclusion, I feel that there were pre-existing issues with this vehicle yet Valley Used Cars sold it to me anyway. They refuse to return my calls & refuse to pay for any repairs needed. I am highly dissatisfied with this business and the way they treat their customers. I truly hope that they will learn, for future buyers, to act in a professional manner.Desired Settlement: I actually already requested to have Valley Used Cars return either my down payment or my vehicle that I had traded in. This was requested approximately two weeks after purchase, when the initial problem with the check engine light. They told me they had already sold my trade-in vehicle and would not offer me any type of refund. I would even be willing to take a replacement vehicle, if possible.

Business

Response:

I have received the above referenced complaint in the mail. Due to privacy rights I will not use any names. The customer states that the complaint involves "repair issues." Valley Used Cars Inc is not a repair facility. We do not offer repair work of any kind. We sell used vehicles, and offer special financing options to sub-prime individuals.

Review: On December 16, 2014, we purchased a 2006 Chrysler 300M from Valley Used Cars Inc. in [redacted], PA. Approximately six weeks after purchase, the engine seized. We were given the "run-around" when it came to purchasing a service contract for our vehicle. Two weeks after we bought the car, we requested to purchase a warranty. We were told to come down the next day & Valley would have it available. We went down the next day & it wasn't ready. We were told again to come back in a few days. We did. We never got to sign or pay for a warranty because we were given a run around when it came to it. We aren't even sure that our car was legally inspected. As of December 14, 2014 (two days before purchase), our 300M FAILED state emissions test. We were told by Valley we had ten days to have it re-inspected. Within six days, we took it to the shop and the emissions test sticker was slapped on with us assuming it had passed without any work done to it. Our car was at the same shop a total of FIVE times in three weeks to try & get it to pass Inspection. However, the car was making a rough sound and never ended up getting fixed, but inspection stickers were placed on the car anyway. Approximately two weeks after purchase our car had started to make a "dinging" noise, as if something was wrong. It also sounded as if the engine was running really hard. I took it to [redacted] to see what the issue was, but because the "Service Engine Soon" light was not on, they could not tell me what the problem was. About two weeks later, I had noticed that the dinging sound was related to our OIL LIGHT. I immediately checked the oil in our vehicle and saw that it was almost bone dry. I immediately went to [redacted] in [redacted], PA. The technician told me to put four quarts of oil in the car. I did just that. I drove the car from [redacted] to [redacted] (about 30 miles apart) with no issues. The next day, we drove to Washington, PA from [redacted], and on the way back, our car's engine blew. Once it was towed, we were told by Valley that we had put two quarts too much of oil into it. My dad, being a licensed inspector in the state of PA and owning his own mechanic shop, told me that there is absolutely NO WAY that too much oil would make an engine seize. He said that vehicles are now made to distribute the extra oil in other ways than making them seize up. The car would've blown it out elsewhere. We are requesting the mechanic shop give us all the records of every time it was in the shop and the repairs that were made. We also requested from them this afternoon a copy of the emissions and inspection test - if they refuse to give it to us, I will get the state police involved and take it to the state inspection board. Then, I will file a civil suit. After all, remember, the car DID NOT pass emissions test on 12/14/14 & five days later it magically passes?! I don't think so!Desired Settlement: We would like to receive a refund in the amount of our deposit. You can keep the first payment we made. Or, we will settle with a trade in for another vehicle. You can use the money we put down on our 300M and transfer it to another vehicle. We are NOT making any more payments, though, for a car we are not responsible for. It should have passed the state emissions test in the first place if you wanted us to think it was a good car.

Business

Response:

In response to [redacted]’s complaint I will go through her complaint line by line, because somuch of this complaint is more than a misunderstanding, It is a fabrication. After I address all of herfabrications I will fill in a few missing pieces that she failed to share in her complaint.[redacted] stated in her complaint, “We never got to sign or pay for a warranty because we were given arun around when it came to it.” This is a fabrication [redacted] and [redacted] were offered a service contractthe day they purchased the vehicle. They were interested in the month by month contract by [redacted]Warranty Company, but not ready to commit to the purchase. We gave them a blank contract to takehome and review on their own, A few weeks after they purchased the vehicle [redacted].stopped by with thecontract in hand. I ([redacted]) was in the middle of doing a title transfer for a private party vehicle transfer.I told [redacted] I would be with him in a few minutes as soon as I finished the title, and he stated that hewould be back, and did not return.[redacted] stated in her complaint, “We aren’t even sure that our car was legally inspected,” Valley UsedCars Inc. does not inspect vehicles. We do not do repair work. We sell used vehicles, offer specialfinancing options, and offer a complete notary service. The vehicle was inspected at [redacted] Service. 5[redacted], PA [redacted]. They are a licensed Inspection andemission service station. They have a good reputation, and would not benefit in any way by “slapping”an emissions and inspection sticker.on the vehicle.[redacted] stated in her complaint, “As of December14, 2014 (two days before purchase), our 300MFAILED state emissions test.” This is a fabrication. If you look at a calendar you can see December 14,2014 is a Sunday. [redacted] Service does not have Sunday hours. Furthermore, itnever failed state emission. Prior to the vehicle going to [redacted] Service the batterydied. The vehicle was jump started before it went in for the inspection. On December 16, 2014 whenthe repairs were done for inspection the vehicle was not ready for an emission test because of the deadbattery. I will refer you to a copy of the owner’s manual that I have included with my reply. On page296 under the title EMISSIONS INSPECTION AND MAINTENANCE PROGRAMS it describes that normallythe On Board Diagnostic (OBD) system is ready for testing, however if the vehicle recently had a deadbattery it may not be ready for testing. It explains a simple ignition key actuated test the service stationcan do to check if the vehicle’s OBD system is ready. It was determined the OBD was not ready for theemission test. If you continue onto page 297 of the owner's manual it states, “If your vehicle wasrecently serviced or had a battery failure or replacement, you may need to do nothing more than driveyour vehicle as you normally would in order for your OBD system to update. A recheck with the abovetest routine may then indicate that the system is now ready.” [redacted] and [redacted] were aware the day theypurchased the vehicle that we were unable to take the vehicle through a drive cycle to prepare it for theemissions test. They were very anxious to get into the vehicle and could not wait another day, We puton a “We Owe” that we would take.care of anything needed for the inspection and emissions, howeverthey would need to make arrangements on their own time to take the vehicle back to [redacted] Service within 10 days. I have included a copy of the “We Owe” that they received onDecember 16, 2014. This shows they were completely aware that the inspection and emissions neededfinished within 10 days of the purchase, and they were completely fine with that.[redacted] stated in her complaint, “Our car was at the same shop a total of FIVE times in three weeks totry & get it to pass Inspection.” This is a fabrication. The vehicle was not at the shop 5 times trying toget it to pass inspection. On December 16, 2014 Valley paid a bill to [redacted] Servicefor the work he had performed prior to [redacted] and [redacted] taking ownership of the vehicle. This workincluded replacing a lug nut and mounting and balancing 4 new tires. [redacted] called and spoke with [redacted] afew days after purchasing the vehicle and stated the vehicle was making a “clunking noise.” [redacted] saidValley would have the noise diagnosed when they took the vehicle back to have the emissions test done.[redacted] Service determined the “clanking noise” was due to a noise in theSuspension. As a good will gesture Valley paid for parts and labor to have the noise fixed. It neededfront control arms on both sides, both sway bars, and an inner tie rod end. This repair was done onDecember 31, 2014 at the same time the emissions test was completed. Valley Used Cars Inc paid for allparts and labor. [redacted] and [redacted] did not make any repairs to this vehicle.[redacted] states in her complaint, “However, the car was making a rough sound and never ended upgetting fixed, but inspection stickers were placed on the car anyways” This is a fabrication. The issuewas addressed and paid for on December 31, 2014. I have included a copy of the repair bill and theinvoices from the parts showing a repair was done.[redacted] states in her complaint, “Approximately two weeks after the purchase our car had started tomake a”dinging” noise, as if something was wrong.” This was because the oil light came on,and thevehicle chimes to alert you to check your oil. I have included a copy of page 149 of the owner’s manual.Under the heading “UNDERSTANDING YOUR INSTRUMENT PANEL” item #25 is the Oil Pressure WarningLight. The explanation states that a picture of an oil can will illuminate on the dash of the vehicle and asingle chime will Sound alarming you. It states “Do not operate the vehicle until the cause is corrected.”Page 298 of the owner’s manual under the MAINTAINING YOUR VEHICLE states “to assure proper enginelubrication, the engine oil must be maintained at the correct level. Check the oil level at regularintervals, such as every fuel stop.”[redacted] states in her complaint, “It also sounded as if the engine was running really hard. I took it to[redacted] to see what the issue was. But because the “service Engine Soon” light was not on, theycould not tell me what the problem was.” [redacted] only has the availability to scan your vehicle’s ?OBDif there is a check engine light. Low oil pressure is not part of the OBD system. It is an indicator thatyour oil level is below the “SAFE” range.[redacted] states in her complaint “About two weeks later, I had noticed that the dinglng sound wasrelated to our OIL LIGHT. I immediately checked the oil in our vehicle and saw that it was almost bonedry. I immediately went to [redacted] in [redacted], PA. The technician told me to put fourquarts of oil lb the car. I did just that I drove the car from [redacted] to [redacted] (about 30 milesapart) with no issues. The next day, we drove to Washington, PA from [redacted] and on the wayback, our car’s engine blew.”[redacted] admits that for several weeks she drove the vehicle when the oillevel was below the “SAFE” range. I have included a copy of page 309 of the owner’s manual. UnderMAINTAINlNG YOUR VEHICLE in outlined boxes it states “CAUTION! OPERATING THE ENGINE WITH THEOIL LEVELS BELOW THE SAFE ZONE, OR OPERATING WITH OIL LEVELS THAT EXCEED THE Top OF THESAFE ZONE MAY CAUSE ENGINE DAMAGE.” Furthermore, she states that “It was ALMOSTb0ne dry” Iam going to refer you to a copy of the owner’s manual I included. On page 299 under MAINTAININGYOUR VEHICLE there is a diagram of an engine oil dipstick. It shows the MIN OIL MARK and the MAX OILMARK. The owner’s manual states, “Adding one quart (9L) of oil when the reading is at the bottom ofthe “SAFE” range will result in an oil level at the top of the “SAFE” range on these engines.” Since shestated that it was “ALMOST bone dry” this means that some oil registered on the engine oil dipstick. Itwould have only taken ONE quart of oil to register within the “SAFE” range. NOT 4 QUARTS! This was anact done by the consumer, [redacted]. This could ultimately be what caused the engine to seize.[redacted] states in her complaint, “Once it was towed, we were told by Valley that we had put two quartstoo much of oil into it,” [redacted] and [redacted] had [redacted] tow their vehicle from thehighway the week of February 9,2014. They called Valley the day after it was towed to tell us thevehicle broke down and [redacted]’s towed it to their place of business. [redacted] told [redacted] that he wouldcontact the garage to see why the vehicle broke down. [redacted]’s said the engine had seized.[redacted] stated the reason for the failure was because the engine had 2 quarts ofoil too much. [redacted] spoke with [redacted] and told him the vehicle needed the engine replaced, and Valleywould not pay for the repair. [redacted] contacted us on February 16, 2015 becausewe are the lien holders on the vehicle. They had no room to keep the vehicle on theirproperty, becausethey had other vehicles they needed to work on. We stated told them they could bring the vehicle toValley, and we would talk with the customer, Valley Used Cars INC paid the towing and diagnostic bill.The bill totaled $200.00, have included a copy of the towing and diagnostic bill.[redacted] states in her complaint, “My dad, being a licensed inspector in the state of PA and owning hisown mechanic shop, told me that there is absolutely NO WAY that too much oil would make an engineseize. He said that vehicles are now made to distribute the extra oil in other ways than making themseize up. The car would’ve blown it out elsewhere.” A few things about this statement puzzle me. Thefirst thing is, if [redacted]’s dad is a licensed inspector why did she not consult with him when her oil lightwas chiming? Why did she take it to [redacted], a parts store? Her father’s opinion that too much oil willnot cause an engine to seize can be discredited by the vehicle’s owner’s manual. On page 299 underMAINTAINING YOUR VEHICLE there is a Caution outlined in a box. It reads, “CAUTION! OVERFILLING ORUNDERFILLING WILL CAUSE OIL AERATION OR Loss OF OIL PRESSURE. THIS COULD DAMAGE YOURENGINE.” Again on page 300 under MAINTAINING YOUR VEHICLE there are 2 more caution! Boxes. Thefirst one States “CAUTION! OVERFILLING OR UNDERFILLING WILL CAUSE OIL AERATION OR LOSS OF OILPRESSURE. THIS COULD DAMAGE YOUR ENGINE.” The second box stated, “CAUTION! OPERATING THEENGINE WITH THE OIL LEVELS BELOW THE SAFE ZONE, OR OPERATING WITH OIL LEVELS THAT EXCEEDTHE TOP OF THE SAFE ZONE MAY CAUDSE ENGINE DAMAGE.” In the matter of 2 pages in the owner’smanual it had 3 Caution ! Boxes warning a consumer to not do exactly what [redacted] did, because it couldcause engine damage. Not only did she drive the vehicle for several weeks with the oil below the “SAFE”zone. She drove it for several days above the “SAFE” zone. The vehicle’s owner’s manual is writtenbased off of the recommendation from [redacted]Chrysler. They manufactured the vehicle. Nowhere inthe owner’s manual does it state anything about “vehicles are now made to distribute the extra oil inother ways than making them seize up. The car would’ve blown It out elsewhere” Furthermore, if itd!d “blow it out elsewhere” It would have clogged up the catalytic converter, or blown out all sealswhich would have created a major oil leak.[redacted] states in her complaint, “We also requested from them this afternoon a copy of the emissionsand inspection test — if they refused to give it to us, I will get the state police involved and take it to thestate inspection board. Then, I will file a civil suit.” This is a fabrication. [redacted] nor [redacted] requested acopy of the repairs from the repairs from Valley Used Cars Inc. Furthermore, we would have been morethan happy to give them a copy. Not to mention, the vehicle was not inspected by Valley Used Cars Inc.Valley paid another business for this service. If they would take anything to the state inspection board,that complaint would be filed against [redacted] Service, Not Valley Used Cars Inc.[redacted] Services has a great reputation locally in the [redacted] area. I am sure thestate inspection board would not find anything wrong with the inspectioh or emission test done on thevehicle.[redacted]’s final statement, “After all, remember, the car DID NOT pass emissions test on 12/14/14 & fivedays later it magically passes?! I don’t think so!” This is a fabrication. It did not fail emissions on12/14/14 and I already explained how it “magically passed” when the test was run. This was becausethe driving monitors were ready for the emission’s test. They were not ready for testing on 12/16/14because of the battery failure.Now, let me fill in a few missing pieces [redacted] failed to mention:After speaking with [redacted]’s Towing about the diagnosis of the vehicle, [redacted] spoke to [redacted]. [redacted]told [redacted] that [redacted]’s determined the engine failed because it was overfilled by more than 2 quarts ofoil, Valley is not responsible for a repair that was caused by something the consumer has done, [redacted]told [redacted] that he would price out used engines but [redacted] would be responsible for paying. [redacted] told [redacted]that he had a family member that would put the engine in for $500.00. [redacted] told [redacted] that was anextremely fair price. Then a few days later, on March 12, 2015, [redacted] brought a “Loud mouth friend” tothe office. They were trying strong arm [redacted] into paying for the repair by saying, “What are you goingto ?do about this engine?” The friend interrupted [redacted] numerous times. [redacted] repeatedly told [redacted] thathe wouid be with him as soon as he finished with the customer he was already with. The friend said “Nolet’s have this conversation now in front of your customers.’ After finishing with the customer, [redacted]told the friend that his name wasn’t on any paperwork and Valley would not be speaking with him aboutanything. [redacted] admitted in the conversation that they drove the car around for a month while the carwas “beeping” (letting him know that the oil level was low and with the illuminated icon on the dash.)After [redacted] brought this up, I looked at the friend and said, “there you go, he admitted to ignoring thebeeps. The friend said he didn’t say that. Then [redacted] said yes I did, it was beeping. After about 20 minutesof arguing, [redacted] said he didn’t want the car. The account was already in default, and [redacted] stated that hewas not fixing the vehicle and no longer wanted it so Valley Used Cars sent certified repossession lettersto [redacted] and [redacted]. On March 17, 2015 [redacted] called the office. He said that he had a certified letter at thepost office from Valley Used Cars Inc. He wanted to know what it was about. [redacted] told him that it wasa repossession letter. He argued with [redacted] about how it was messed up that Valley would not repairthe vehicle for them and [redacted] told him that we would not pay for damage to a vehicle that was causedby them. That same evening [redacted] opened her claim with the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Attached you will find three different documents that conclude why we believe we were knowingly sold a car with a defective engine. The first piece of documentation is the inspection and emissions test that was performed on December 15, 2014. As you can see, it failed emissions due to a code of P2181. This DTC Code is right below the emissions results. I have also attached a copy of the Code diagnostic I pulled from the Internet. Our oil light never came on. When it finally did, the day before the engine blew, it literally was a flicker...went out and never came back on again. I believe that since this code (p2181) was on the inspection papers given to us by Valley, that they (Valley) knew of the faulty engine issue. Therefore, we should be entitled to get our deposit back. I also have attached a copy of the police report. In the report it states that "[redacted] provided that they had sold a Chrysler 300M to [redacted] and [redacted]. The car had engine troubles from the beginning and had been in and out for service seven different times before the motor finally blew up.In regards to my documentation and proof, I would like for Valley to provide myself and the Revdex.com with the most recent Inspection and Emissions test. Thank you!Regards, [redacted]