Valley View Condominiums

Dear [redacted] I received the above mentioned concern today and would like to address this: Mr [redacted] came to Valley View on December 29, for a tour of our community He was very clear about his rental needs, and I, along with our maintenance supervisor, escorted him on a tour He was told that we had units available, were being recarpeted and was not He wanted the one that was not getting new carpeting, because he said the smell of new carpet bothered him He asked that we take him to one of the units with the new carpet so he could check the carpet smell, and decided that he didn’t want that He wanted to move into the entry level unit that was not being recarpeted I told him that we would need him to complete and application and pay the application fee of $50, which he put on his mastercard I offered for him to take the application with him and return it but he wanted to complete it and have me process it, and asked how long it would take I I explained to him that we would put it through our online system and should have a response on the next business day He said that his credit might not look very good, but that he would be willing to pay months rent up front I told him that we would wait to see how the application came back and could talk further about it then II also explained to him that this was the only unit that was not being recarpeted and in order to hold the unit for him, once is application was accepted, we would need to get a $security deposit, and explained that most of our clients receive this back when they move out, as long as the unit is in good condition, but that it is a commitment to rent the unit and would be forfeited if he changed his mind His credit score came back as “conditional” and we agreed to rent the apartment to him and called him to advise him of the results He came in and [redacted] did give him the lease to review and indicated that he could take it home and review it and bring it back when he came to move in and complete additional paperwork She explained that he would need to get renters insurance and took the $deposit [redacted] at that time, explained to him that the security deposit and that it would be forfeited if he decided not to move in It was in ***’s observation that Mr [redacted] understood what she was telling him, and he had been told this when I was with him as well Mr [redacted] came into our office on January 8th and said that he has reviewed his financial situation and that he could no longer sign the lease on the apartment He asked for his deposit back and we explained that we had taken the apartment off the market, once he gave us his deposit, and that the deposit was not refundable for this reason [redacted] followed up his visit by sending him an email indicating that if he changed his mind, he could let us know On January 13th, Mr [redacted] came back to our office demanding the return of his deposit [redacted] explained that it is non-refundable since he changed his mind, and that the $deposit means that we take the unit off the market once it is received We turned down another renter that was interested, because our records indicated that the apartment had been rented He continued to demand his deposit back I came to the front office to speak with Mr [redacted] myself and explained to him that it was not refundable and he said he was not told that I explained to him that I told him that during our tour and [redacted] had also told him that, and all he would say is “you did not” This continued for a few minutes and I finally explained to him that I cannot refund his deposit and was there anything further I could help him with and he told me he would be reporting me to the Revdex.com I’m sorry if Mr [redacted] feels that he deserves to get his deposit back, however, we do have a business to run When a prospective tenant comes to our community, we explain in full detail how our policy works in regard to security deposits And the security deposit serves purposes It insures that the prospective tenant truly does want to rent the unit and is giving us $to confirm it We accept the $with the expectation that we will not rent the unit to anyone else prior to them moving in Should you have any further questions, please feel free to contract me I can provide copies of his visitor registration card, application, paid application fee, security deposit and the email that Mrs [redacted] sent, if necessary “ [redacted] [redacted] General Manager [redacted] [redacted] *** [redacted]

Dear [redacted]
I received the above mentioned concern today and would like to address this:
Mr. [redacted] came to Valley View on December 29, 2014 for a tour of our community. He was very clear about his rental needs, and I, along with our maintenance supervisor, escorted him on a tour. He was told that we had 3 units available, 2 were being recarpeted and 1 was not. He wanted the one that was not getting new carpeting, because he said the smell of new carpet bothered him. He asked that we take him to one of the units with the new carpet so he could check the carpet smell, and decided that he didn’t want that. He wanted to move into the entry level unit that was not being recarpeted. I told him that we would need him to complete and application and pay the application fee of $50, which he put on his mastercard. I offered for him to take the application with him and return it but he wanted to complete it and have me process it, and asked how long it would take. I I explained to him that we would put it through our online system and should have a response on the next business day. He said that his credit might not look very good, but that he would be willing to pay 6 months rent up front. I told him that we would wait to see how the application came back and could talk further about it then. II also explained to him that this was the only unit that was not being recarpeted and in order to hold the unit for him, once is application was accepted, we would need to get a $500 security deposit, and explained that most of our clients receive this back when they move out, as long as the unit is in good condition, but that it is a commitment to rent the unit and would be forfeited if he changed his mind. His credit score came back as “conditional” and we agreed to rent the apartment to him and called him to advise him of the results.
He came in and [redacted] did give him the lease to review and indicated that he could take it home and review it and bring it back when he came to move in and complete additional paperwork. She explained that he would need to get renters insurance and took the $500 deposit. [redacted] at that time, explained to him that the security deposit and that it would be forfeited if he decided not to move in. It was in [redacted]’s observation that Mr. [redacted] understood what she was telling him, and he had been told this when I was with him as well.
Mr. [redacted] came into our office on January 8th and said that he has reviewed his financial situation and that he could no longer sign the lease on the apartment. He asked for his deposit back and we explained that we had taken the apartment off the market, once he gave us his deposit, and that the deposit was not refundable for this reason. [redacted] followed up his visit by sending him an email indicating that if he changed his mind, he could let us know.
On January 13th, Mr. [redacted] came back to our office demanding the return of his deposit. [redacted] explained that it is non-refundable since he changed his mind, and that the $500 deposit means that we take the unit off the market once it is received. We turned down another renter that was interested, because our records indicated that the apartment had been rented. He continued to demand his deposit back. I came to the front office to speak with Mr. [redacted] myself and explained to him that it was not refundable and he said he was not told that. I explained to him that I told him that during our tour and [redacted] had also told him that, and all he would say is “you did not”. This continued for a few minutes and I finally explained to him that I cannot refund his deposit and was there anything further I could help him with and he told me he would be reporting me to the Revdex.com.
I’m sorry if Mr. [redacted] feels that he deserves to get his deposit back, however, we do have a business to run. When a prospective tenant comes to our community, we explain in full detail how our policy works in regard to security deposits. And the security deposit serves 2 purposes. It insures that the prospective tenant truly does want to rent the unit and is giving us $500 to confirm it. We accept the $500 with the expectation that we will not rent the unit to anyone else prior to them moving in.
Should you have any further questions, please feel free to contract me.
I can provide copies of his visitor registration card, application, paid application fee, security deposit and the email that Mrs. [redacted] sent, if necessary.
“[redacted]
[redacted]
General Manager
[redacted] [redacted] [redacted]
[redacted]