AGAIN, we did not tell her we would pay for her postage to send the product back to us!! We will gladly pay for the postage she had to pay for the wrong amount of postage when sent to her but that is all! Concerning the "free" product, it was mentioned that way because there was no charge for the product to replace the bad one she had purchased from the vendor. By all rights, we could have made her go back to the vendor but we did not! Wanted to help her at that time. We will keep this going for years as we are not paying for her to ship the old product back when we replaced it for no charge!! No other business would pay for this return when it wasn't purchased from us directly to begin with.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Polster/ Valley View Emus told me to return product and the original postage receipt I paid was enclosed because I was told my postage would be refunded. And the "free" lip balm as was stated is indeed "not free" but a replacement for an old, outdated product that I purchased and paid for.Thank you.[redacted]
AGAIN, we did not tell her we would pay for her postage to send the product back to us!! We will gladly pay for the postage she had to pay for the wrong amount of postage when sent to her but that is all! Concerning the "free" product, it was mentioned that way because there was no charge for the product to replace the bad one she had purchased from the vendor. By all rights, we could have made her go back to the vendor but we did not! Wanted to help her at that time. We will keep this going for years as we are not paying for her to ship the old product back when we replaced it for no charge!! No other business would pay for this return when it wasn't purchased from us directly to begin with.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Polster/ Valley View Emus told me to return product and the original postage receipt I paid was enclosed because I was told my postage would be refunded. And the "free" lip balm as was stated is indeed "not free" but a replacement for an old, outdated product that I purchased and paid for.Thank you.[redacted]