Initial Business Response / [redacted] (1000, 11, 2014/07/29) */ Contact Name and Title: [redacted] , President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @valleyvistainc.com The tenant gave written days notice on March 28, April rent for days was due on April 1, 2014, delinquent April 2nd with a 5% late chargeThe tenant was responsible for rent and utilities until April 27, Balance owing before turning over the property just in rent, late fees and a maintenance repair charge (too many potatoes in the garbage disposal, completed December 2013) was $ State law gives Valley Vista days to process the security deposit which would start on April 28, The security deposit reconciliation was processed on May 7, That is days into the days allowed We met the tenant's wife on April 1st to discuss the move out she was told to clean the house, carpets, windows, put up the pool fence, repair or replace the screen and touch up paintTenant requested our vendors contact information which was emailed to them on 4/2/ Once a final walk thru was completed we contacted the tenant and gave them an opportunity to take care of a few items to prevent them from being chargedWe have an email from the tenant advising that his friend let him downTherefore we had to hire someone to take care of the items We did make notations on the move out report of items that needed attention for example the smudges on the fireplace glassThe tenant was NOT charged for this Tenant claims we took possession when the cleaners enteredWe didn't hire the cleaners they didWe didn't pay the cleaners they didSo we did not take possession at that timeThe vendors were doing work for them The house was free of cob webs, the exterior garage door clean at move in, and the screen door was not broken at move in and it is expected back in the same condition We had a lot of service issues reported during this tenant's occupancy that were addressedWhy if the screen door was broken did they never tell us about it Valley Vista does not make a profit on any turn over repair or maintenance itemsI know the tenant didn't call us to discuss the paint charge after receiving his deposit reconciliation, did he call the vendor to question him on the chargesMaybe he would have a good explanation The tenant is correct in saying that the fireplace was a service issueThe owner could not afford to fix it at the time so the repair was delayed until December However the tenant is failing to acknowledge the other repairs the owner did makeFor example the new thermostat to try to help the tenant with utility expenseElectrical issues and replacing the bathroom carpet with better flooring The tenant references the large deposit we requiredState law authorizes us to accept up to times the rent for a depositOur company only does this if something on the tenant's application causes us toIn this case the tenant's past rental verification showed latesTherefore this owner was willing to do a conditional acceptance with a larger depositThe tenant agreedIf they had a problem with it they should have rented a different propertyWe were up front about this during the application process, before the lease signingThank goodness we did have a large deposit or the tenant would have shorted the owner last months rent This tenant also filed a complaint with the Bureau of Real Estate Management which triggered an auditThe auditor finished up last week and we were clean and he ruled in our favor of the BRE complaint
Initial Business Response /* (1000, 11, 2014/07/29) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@valleyvistainc.com
The tenant gave written 30 days notice on March 28, 2014. April rent for 28 days was due on April 1, 2014, delinquent...
April 2nd with a 5% late charge. The tenant was responsible for rent and utilities until April 27, 2014. Balance owing before turning over the property just in rent, late fees and a maintenance repair charge (too many potatoes in the garbage disposal, completed December 2013) was $2178.25.
State law gives Valley Vista 21 days to process the security deposit which would start on April 28, 2014. The security deposit reconciliation was processed on May 7, 2014. That is 10 days into the 21 days allowed.
We met the tenant's wife on April 1st to discuss the move out she was told to clean the house, carpets, windows, put up the pool fence, repair or replace the screen and touch up paint. Tenant requested our vendors contact information which was emailed to them on 4/2/14.
Once a final walk thru was completed we contacted the tenant and gave them an opportunity to take care of a few items to prevent them from being charged. We have an email from the tenant advising that his friend let him down. Therefore we had to hire someone to take care of the items
We did make notations on the move out report of items that needed attention for example the smudges on the fireplace glass. The tenant was NOT charged for this.
Tenant claims we took possession when the cleaners entered. We didn't hire the cleaners they did. We didn't pay the cleaners they did. So we did not take possession at that time. The vendors were doing work for them.
The house was free of cob webs, the exterior garage door clean at move in, and the screen door was not broken at move in and it is expected back in the same condition We had a lot of service issues reported during this tenant's occupancy that were addressed. Why if the screen door was broken did they never tell us about it
Valley Vista does not make a profit on any turn over repair or maintenance items. I know the tenant didn't call us to discuss the paint charge after receiving his deposit reconciliation, did he call the vendor to question him on the charges. Maybe he would have a good explanation.
The tenant is correct in saying that the fireplace was a service issue. The owner could not afford to fix it at the time so the repair was delayed until December 2014. However the tenant is failing to acknowledge the other repairs the owner did make. For example the new thermostat to try to help the tenant with utility expense. Electrical issues and replacing the bathroom carpet with better flooring.
The tenant references the large deposit we required. State law authorizes us to accept up to 2 times the rent for a deposit. Our company only does this if something on the tenant's application causes us to. In this case the tenant's past rental verification showed 2 lates. Therefore this owner was willing to do a conditional acceptance with a larger deposit. The tenant agreed. If they had a problem with it they should have rented a different property. We were up front about this during the application process, before the lease signing. Thank goodness we did have a large deposit or the tenant would have shorted the owner last months rent.
This tenant also filed a complaint with the Bureau of Real Estate Management which triggered an audit. The auditor finished up last week and we were clean and he ruled in our favor of the BRE complaint.
Initial Business Response / [redacted] (1000, 11, 2014/07/29) */ Contact Name and Title: [redacted] , President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @valleyvistainc.com The tenant gave written days notice on March 28, April rent for days was due on April 1, 2014, delinquent April 2nd with a 5% late chargeThe tenant was responsible for rent and utilities until April 27, Balance owing before turning over the property just in rent, late fees and a maintenance repair charge (too many potatoes in the garbage disposal, completed December 2013) was $ State law gives Valley Vista days to process the security deposit which would start on April 28, The security deposit reconciliation was processed on May 7, That is days into the days allowed We met the tenant's wife on April 1st to discuss the move out she was told to clean the house, carpets, windows, put up the pool fence, repair or replace the screen and touch up paintTenant requested our vendors contact information which was emailed to them on 4/2/ Once a final walk thru was completed we contacted the tenant and gave them an opportunity to take care of a few items to prevent them from being chargedWe have an email from the tenant advising that his friend let him downTherefore we had to hire someone to take care of the items We did make notations on the move out report of items that needed attention for example the smudges on the fireplace glassThe tenant was NOT charged for this Tenant claims we took possession when the cleaners enteredWe didn't hire the cleaners they didWe didn't pay the cleaners they didSo we did not take possession at that timeThe vendors were doing work for them The house was free of cob webs, the exterior garage door clean at move in, and the screen door was not broken at move in and it is expected back in the same condition We had a lot of service issues reported during this tenant's occupancy that were addressedWhy if the screen door was broken did they never tell us about it Valley Vista does not make a profit on any turn over repair or maintenance itemsI know the tenant didn't call us to discuss the paint charge after receiving his deposit reconciliation, did he call the vendor to question him on the chargesMaybe he would have a good explanation The tenant is correct in saying that the fireplace was a service issueThe owner could not afford to fix it at the time so the repair was delayed until December However the tenant is failing to acknowledge the other repairs the owner did makeFor example the new thermostat to try to help the tenant with utility expenseElectrical issues and replacing the bathroom carpet with better flooring The tenant references the large deposit we requiredState law authorizes us to accept up to times the rent for a depositOur company only does this if something on the tenant's application causes us toIn this case the tenant's past rental verification showed latesTherefore this owner was willing to do a conditional acceptance with a larger depositThe tenant agreedIf they had a problem with it they should have rented a different propertyWe were up front about this during the application process, before the lease signingThank goodness we did have a large deposit or the tenant would have shorted the owner last months rent This tenant also filed a complaint with the Bureau of Real Estate Management which triggered an auditThe auditor finished up last week and we were clean and he ruled in our favor of the BRE complaint
Initial Business Response /* (1000, 11, 2014/07/29) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@valleyvistainc.com
The tenant gave written 30 days notice on March 28, 2014. April rent for 28 days was due on April 1, 2014, delinquent...
April 2nd with a 5% late charge. The tenant was responsible for rent and utilities until April 27, 2014. Balance owing before turning over the property just in rent, late fees and a maintenance repair charge (too many potatoes in the garbage disposal, completed December 2013) was $2178.25.
State law gives Valley Vista 21 days to process the security deposit which would start on April 28, 2014. The security deposit reconciliation was processed on May 7, 2014. That is 10 days into the 21 days allowed.
We met the tenant's wife on April 1st to discuss the move out she was told to clean the house, carpets, windows, put up the pool fence, repair or replace the screen and touch up paint. Tenant requested our vendors contact information which was emailed to them on 4/2/14.
Once a final walk thru was completed we contacted the tenant and gave them an opportunity to take care of a few items to prevent them from being charged. We have an email from the tenant advising that his friend let him down. Therefore we had to hire someone to take care of the items
We did make notations on the move out report of items that needed attention for example the smudges on the fireplace glass. The tenant was NOT charged for this.
Tenant claims we took possession when the cleaners entered. We didn't hire the cleaners they did. We didn't pay the cleaners they did. So we did not take possession at that time. The vendors were doing work for them.
The house was free of cob webs, the exterior garage door clean at move in, and the screen door was not broken at move in and it is expected back in the same condition We had a lot of service issues reported during this tenant's occupancy that were addressed. Why if the screen door was broken did they never tell us about it
Valley Vista does not make a profit on any turn over repair or maintenance items. I know the tenant didn't call us to discuss the paint charge after receiving his deposit reconciliation, did he call the vendor to question him on the charges. Maybe he would have a good explanation.
The tenant is correct in saying that the fireplace was a service issue. The owner could not afford to fix it at the time so the repair was delayed until December 2014. However the tenant is failing to acknowledge the other repairs the owner did make. For example the new thermostat to try to help the tenant with utility expense. Electrical issues and replacing the bathroom carpet with better flooring.
The tenant references the large deposit we required. State law authorizes us to accept up to 2 times the rent for a deposit. Our company only does this if something on the tenant's application causes us to. In this case the tenant's past rental verification showed 2 lates. Therefore this owner was willing to do a conditional acceptance with a larger deposit. The tenant agreed. If they had a problem with it they should have rented a different property. We were up front about this during the application process, before the lease signing. Thank goodness we did have a large deposit or the tenant would have shorted the owner last months rent.
This tenant also filed a complaint with the Bureau of Real Estate Management which triggered an audit. The auditor finished up last week and we were clean and he ruled in our favor of the BRE complaint.