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Valley Waste Service Reviews (3)

Dear [redacted] ID [redacted] Please allow me clarify the chain of events that occurred to answer Mr***’s stated problem and desired settlementMrReed P [redacted] did announce he was retiring at the end of after over years in the trash businessHe selected Valley Waste Services as his successor to continue to provide superior trash and recycling services to the fine residents of Bell Acres Borough.Valley Waste then set up a meeting with the Bell Acres Borough Council ( [redacted] and [redacted] ***)At that meeting their Council requested we provide each resident with a gallon trash cart and a gallon recycling cart, as well as increase the recycling service from once a month pick up to every other week pick upOur monthly pricing was based on these requestsWe even made arrangements to provide Seniors with two smaller size carts at a discounted rate, provided they show proof of age (65yrs).As far as our “Welcome Letter” (what Mr [redacted] refers to as instructions) making Bell Acres’ residents feel like convicts, we have used the same format for years, with every municipality we handle, without a single complaint or misunderstanding.We do not feel we need to apologize for doing our jobs and will not issue one month, free service to Mr***We plan on, and will provide, the fine residents of Bell Acres with exemplary trash and recycling services for, hopefully, many years to come.Sincerely,JosephO [redacted] General Manager Valley waste Service, Inc

Dear Ms [redacted] , ID, [redacted] We apologize for the trouble and misinformation given to Ms***We Immediately stopped service effective April 7th and removed the car., The account was closed, as Ms [redacted] requested, with no balance due.Sincerely,Joseph O***General ManagerValley Waste Services, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory but pointless to argue Regards

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