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Valley Water Systems Inc

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Valley Water Systems Inc Reviews (1)

Review: My husband owns [redacted]. He recently took a full time job because the economy is not supporting small business. He overlooked a couple of water bills so Valley Water sent a collections agent to the business during lunch hours last month. The agent claimed he would have to shut the water off unless I paid the bill in full along with a twenty five dollar fee to cover his expense in front of all customers. I was taken back and reluctantly paid the bill in full and the twenty five dollars with a check. This was February 14, 2013. Today, March 13th 2013 this man walked into the pizzeria , at lunch time and announced the bill in front of all customers. I asked him where the check was that was given to him last month. He said he did not know he hands it off. I asked him if Valley Water thinks they are going to send him to a place of business monthly and charge a fee? I then drove to the office, they claimed no record of check. I submitted check # , amount & date.I questioned collections practices and [redacted] claimed they were approved by [redacted]? She barely researched while I was in office. Know one tried to resolve the issue while I was there. They just kept claiming no record of check. I was on my way to print check from bank, Valley Water ([redacted]) called Tonio's spoke to employee. She told her to let me know they found the check and they were sorry. I returned the phone call to ask where the check had been lost. [redacted] said "I am not sure , in a pile of shut off notices from last month" I asked her for Supervisor name. informed her I was calling Dept. of Consumer Protection. She said she was going to waive the collections fee. How can Valley send shut off tech's in a small business , disrupt it and charge $25.00 when they have no record of payments either way? How many times has this happened and the customer has not questioned it? This is a serious problem that needs to be investigated!Desired Settlement: DesiredSettlementID: No settlement requested - for

I would like the Revdex.com to inquire into Valley Water Systems collections practices. It seems as though they are not conducting a proper receivables department. A check sat for a month lost after shut off threat and collections charge. Because they misplaced receivables they have the right to send the collections, shut off tech again at a vulnerable time of business, it does not seem ethical. It seems as though they are strong arming.

Business

Response:

ur normal collections process for past due accounts is as follows, when a customer is 60 days or more past due we send out shut off notices. The shut off notices notify our customers that their water service will be terminated thirteen days after the notice is sent unless we receive payment of the past due balance. If payment is not received by the due date on the notice we begin terminating services. When our field personnel go to the address to terminate services as a final courtesy they knock on the customer's door or go into establishments to try to collect. Per our tariff schedule as approved by the CT Public Utilities Regulatory Authority, we are authorized to charge $25.00 per collection attempt.

In this particular situation on February 14, 2013 our field personnel went to Mrs. [redacted]s business to terminate service. Therefore, Mrs. [redacted] gave our worker a check to pay the past due balance. On March 13, 2013 the same field personnel went back out to Mrs. [redacted]'s establishment to collect her past due balance. Mrs. [redacted] came down to the office stating that she gave over field personnel a check the prior month. She provided us with a check number, amount and date. Ms. [redacted], one of our accountants, checked her account and advised Mrs. [redacted] that we never received the check. Ms. [redacted] then asked Mrs. [redacted] if the check ever clear the bank. She stated that she believed it did. Ms. [redacted] then said that if she can provide us with something from her bank stating that it cleared her bank account we would credit her Valley Water Systems account immediately. Mrs. [redacted] stated that she was going home to print a copy of her bank statement. After she left, we called the field personnel and asked if he remembered getting a check from the customer. He stated that if he did, it would have been handed into the office. Ms. [redacted], one of our customer service representatives, then went through the prior month's shut off notices and found the check erroneously attached to the customer's paperwork. She immediately called Mrs.[redacted] to tell her that we found her check and to apologize for the mix up. About a half an hour later Mrs. [redacted] called us and stated that she was still upset about the situation. I also advised her that we would not charge her the collection fee and in addition we would credit her account for the previous month's collection fee. I also stated to her that situations like these are extremely rare. We take pride in our customer service and try to resolve any issues that customers bring to our attention.

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Description: Water Supply Systems

Address: 2602 Avenue I, Scottsbluff, Nebraska, United States, 69361-1576

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