Valley West Behavioral Health Billing

Complaint: [redacted] I am rejecting this response because: Sinply denying the problem is not a solutionWe happily immediatley paid the collection agencyWe placed three calls and left two voice mailsThe time in which we finally spoke to someone we had to call over times in a row to have them andwer the phone.the forst time we called we recieved a voicemail stating theu do not have business hours but work days a week deendong on business needsThe second time we called we were told we would get a return call and did notThis does not affect is or get reported on our credit as it was paid immediatley upon going to collectionsIn fact the collections agency waived the intrest fee because of the situationIt should be a warning to consumers and businesses alike that this business needs constant follow up and does not follow up as they say they shouldWe will be happy to submit phone bills showing the many attempts theu claim did not happenThis business was very rude when we spoke woth them and we were nothing but professional and courteousThey webt as far as to say we were not being truthful while we were offering to pay them directlyVery bad business to deal with, very rude customer serviceI hope others looking to do business with them read these complaintsThe business offered no helpIn return we just want their business rating to be degraded in public so people see how theu conduct businessThat would be an acceptable resolution as we already paid the billIf theu worked as well as their collection agency there would be no complaintThey were A++ Sincerely, [redacted] ***

This is in response to the consumer's complaint that they attempted tocontact the billing office on several different occasions to attempt topay a bill.We did not receive any calls from this consumer until April 17,Atwhich time this account had been turned to collections for failure topay after statements were mailed monthly since October, Hadwe received voice mails from this consume it is our practice to alwayscall back as soon as possible in order to collect the bank cardinformation in order to process this payment.My part-time employee is very diligent about returning phone calls assoon as she arrives in the morning, and had there been voice mailsfrom this consumer, she would have returned the calls immediately.The consumer had months to either leave a voice mail, mail a checkto us, or contact the provider's office to pay them over the phone.Statements were mailed every month with our return address forpayments, which our many consumers find acceptable, plus a letter of"termination of service" by the providerreceived no mail returns,therefore, we assumed that the consumer received each of these.We always return voice mails as soon as possible since it is our duty tocollect payments for our outstanding accountsWe have been inbusiness for years and have never had a complaint

Complaint: [redacted]
I am rejecting this response because:
Sinply denying the problem is not a solution. We happily immediatley paid the collection agency. We placed three calls and left two voice mails. The time in which we finally spoke to someone we had to call over 12 times in a row to have them andwer the phone.the forst time we called we recieved a voicemail stating theu do not have business hours but work 2 days a week deendong on business needs. The second time we called we were told we would get a return call and did not. This does not affect is or get reported on our credit as it was paid immediatley upon going to collections. In fact the collections agency waived the intrest fee because of the situation. It should be a warning to consumers and businesses alike that this business needs constant follow up and does not follow up as they say they should. We will be happy to submit phone bills showing the many attempts theu claim did not happen. This business was very rude when we spoke woth them and we were nothing but professional and courteous. They webt as far as to say we were not being truthful while we were offering to pay them directly. Very bad business to deal with, very rude customer service. I hope others looking to do business with them read these complaints. The business offered no help. In return we just want their business rating to be degraded in public so people see how theu conduct business. That would be an acceptable resolution as we already paid the bill. If theu worked as well as their collection agency there would be no complaint. They were A++
Sincerely,
[redacted]

This is in response to the consumer's complaint that they attempted tocontact the billing office on several different occasions to attempt topay a bill.We did not receive any calls from this consumer until April 17,2017. Atwhich time this account had been turned to collections for failure topay...

after statements were mailed monthly since October, 2016. Hadwe received voice mails from this consume it is our practice to alwayscall back as soon as possible in order to collect the bank cardinformation in order to process this payment.My part-time employee is very diligent about returning phone calls assoon as she arrives in the morning, and had there been voice mailsfrom this consumer, she would have returned the calls immediately.The consumer had 5 months to either leave a voice mail, mail a checkto us, or contact the provider's office to pay them over the phone.Statements were mailed every month with our return address forpayments, which our many consumers find acceptable, plus a letter of"termination of service" by the provider. received no mail returns,therefore, we assumed that the consumer received each of these.We always return voice mails as soon as possible since it is our duty tocollect payments for our outstanding accounts. We have been inbusiness for 17 years and have never had a complaint.