Absolutely horrendous customer service experience by the owner, Kirk!! Their "refund policy" (I use the term very loosely) is literally just words on paper His "policy" has no mention of tires being final sale, but when I came in the next day to return a tire that was still in its original packaging, he said "you can't return the tire because I said so" No explanation, just a bunch of excuses He has no customer service skills and can't even take the time to say hello to customers when they walk in the door He claims only customers that buy a bike from him will receive superior customer service, but how about the customers that have been around for years? No point believing a word that comes out of Kirk's mouth, as it's just another lie that he'll spit out Needless to say, Valley Yamaha will never receive another penny of my business!
Absolutely horrendous customer service experience by the owner, Kirk!! Their "refund policy" (I use the term very loosely) is literally just words on paper. His "policy" has no mention of tires being final sale, but when I came in the next day to return a tire that was still in its original packaging, he said "you can't return the tire because I said so". No explanation, just a bunch of excuses. He has no customer service skills and can't even take the time to say hello to customers when they walk in the door. He claims only customers that buy a bike from him will receive superior customer service, but how about the customers that have been around for years? No point believing a word that comes out of Kirk's mouth, as it's just another lie that he'll spit out. Needless to say, Valley Yamaha will never receive another penny of my business!
Absolutely horrendous customer service experience by the owner, Kirk!! Their "refund policy" (I use the term very loosely) is literally just words on paper His "policy" has no mention of tires being final sale, but when I came in the next day to return a tire that was still in its original packaging, he said "you can't return the tire because I said so" No explanation, just a bunch of excuses He has no customer service skills and can't even take the time to say hello to customers when they walk in the door He claims only customers that buy a bike from him will receive superior customer service, but how about the customers that have been around for years? No point believing a word that comes out of Kirk's mouth, as it's just another lie that he'll spit out Needless to say, Valley Yamaha will never receive another penny of my business!
Absolutely horrendous customer service experience by the owner, Kirk!! Their "refund policy" (I use the term very loosely) is literally just words on paper. His "policy" has no mention of tires being final sale, but when I came in the next day to return a tire that was still in its original packaging, he said "you can't return the tire because I said so". No explanation, just a bunch of excuses. He has no customer service skills and can't even take the time to say hello to customers when they walk in the door. He claims only customers that buy a bike from him will receive superior customer service, but how about the customers that have been around for years? No point believing a word that comes out of Kirk's mouth, as it's just another lie that he'll spit out. Needless to say, Valley Yamaha will never receive another penny of my business!