Valleyfair

Purchased tickets for ten for a family vacation. We were there a half hour and the rides went down due to inclement weather. We were told “take this time and get some food, play some games.” Food vendors were also closed, kept several small kid rides open instead of closing completely. We waited most of the day, didn’t reopen most of the rides. No refunds or vouchers for future experiences. Large waste of money!

On or about June 1st, I came in to VF as my way of getting away from the business world to have a great time bonding with my 4 yr old daughter. As a 6+ years season pass holder (now up to 4 purchased yearly), I brought in my passes from last year since I renewed all of them including my 4 yr old's PreK pass at the same time. I brought my PreK pass in when checking in that day and was told to go to Guest Services as I needed a new pass for her. When I get in there, they tell me she needs to bring proof of birthdate and proceed to tell me that every year this will be required. They gave me a 1 day pass anyways and that very night I took the picture of her birth cert. I came back on June 2nd to enjoy the day with my family, and the park was closed for a private event. Since then, I was not able to come in and weather did not cooperate on weekends as I live about 35 min away. I came in today, went to Guest Services, and they told me that the Prek pass expired YESTERDAY. They refused to honor it for me even though I renewed online in November 2018. I had no idea there was a time limit to bring this in but in any case, I certainly was surprised being only 1 day off that they would not honor it. I have referred 3 families (this includes 15 people) that all have gotten season passes the last years as they renewed this year to VF. Im extremely disappointed that this could not be honored as I was forced to spend over $100 for the value pass for my 4 yr old.

On Saturday September 22, 2018 I visited Valleyfair's ValleyScare opening. During my visit around 8:30 PM I entered a haunted house setup on the premises near an area called the Chateau. I entered with no problems, but at the end of the haunted house event, one of the workers began to yell at me and jumped in front of me blocking the exit. Apparently she was yelling for me to put my cell phone away, although my cell phone was not in use. I had it off facing down in my left hand while I had been holding on to a friend with my right arm (as I am right handed I am unable to navigate a cell phone with one hand, let alone it being my left). I calmly explained to the worker that it was not on. She continued to yell at me and block the exit until I put it in my back pocket. I left annoyed, humiliated and embarrassed. I walked around and continued my night, still upset until around 10: 20 pm, when Valleyfair decided to shut down the park early. My group and I walked towards the guest services for refunds. We were told we could receive a voucher. Apparently the voucher was good until the end of the season. I was even more shocked because I hardly visit Valleryfair (once yearly is the max). It's not exactly inexpensive to pay for entrance fees, parking and concessions. I called Valleyfair the following Monday to express my concerns and speak with a manager. I received no response. I called back another week later with no response. About a week after my second call I did receive a call/voicemail from a manager named Justine. I called her back some days later on the number she left in her voicemail to me. She did call again to ask what my availability was (as we were playing phone tag). Since her follow up call I have called back twice in October (also leaving my availability) and three times in November. It is now December and I have heard nothing back at all. I would like to know if that is part of Valleyfair's policy.

We purchased two gold season passes for 2017, one for me and one for me then 4 yr old son. They failed to tell us that my son was free (free pre-k passes). We called ValleyFair and asked them to correct the issue. They could not provide a refund we were willing to transfer his pass, but instead they said they could do nothing. How can you sell us a season pass knowing that it is free and now not correct the mistake?