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Valley's Best Air Conditioning

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Valley's Best Air Conditioning Reviews (3)

I have dealt with SEXTON HEATING AND AIR CONDITIONING (Sexton Services) for several years and have nothing but HIGH PRAISE for their annual inspection programs, promptness, customer service, capabilities, integrity, reliability and success in trouble-shooting/repairing our air conditioning unit. Thanks to [redacted] for working the scheduling and to [redacted] for his stick-to-itiveness that has resulted in his solving more than one ticklish issue despite the intermittent nature of problems. That's professionalism at its finest!!

Review: On 7/15/2009, we had a very new, complete AC system installed in our rental property with purchasing extended warranty including labor 10 years. The company that install the AC unit was Valley's Best. They purchased the warranty through [redacted] and this warranty should cover the AC repairt or replancement for 10 years from the installation date. On July 2013 (4 years after the installation), the AC system stopped working. We called the phone number provided by Valley's Best and the company sent a service person over to fix the AC. This company is no longer Vally's Best but Sexton since Sexton has acquired Valley's Best. After they replaced the blowing motor, they charged us $146.00 for labor and advised us the part is under warranty. At that moment, we did not have the receipt available and we did not remember the term of warranty so we paid for the invoice. After we reviewed the warranty term, it appears that the warranty should include the labor. We contacted Sexton on August 6, 2013 and aked them for the reimbursement and Sexton advised us that they contracted the warranty company and they will refund the charge when they get paid from the warranty company. Sexton advised us the warranty company is Assurant. It's been over 5 weeks, we have checked with Sexton frequently and they kept telling us they have not heard anything from the warranty company. Sexton kept asking us to allow them performing the AC mantainance check up so the warranty will pay for the last repair. We refused this request since we don't think warranty and maintainance check-up is related. Recently, Sexton started ignored our phone calls. We asked Sexton to provide us the phone number of the warranty company ([redacted]) so we can contact them directly and ask them the status of the refund. Sexton tried to avoid providing us the phone number with several excuses. However, with our patience, they finally provided a phone number that was ###-###-####. We called this number and it turned out this was an invalid phone number but a fax number.

With many calls with Sexton, we feel that Sexton is not trying to help us on the warranty but trying to get work from us. We think this company practice is not ethical and we would like to ask them refund the services charge since we purchased the extended warranty.

Business

Response:

Good Morning,

I have dealt with SEXTON HEATING AND AIR CONDITIONING (Sexton Services) for several years and have nothing but HIGH PRAISE for their annual inspection programs, promptness, customer service, capabilities, integrity, reliability and success in trouble-shooting/repairing our air conditioning unit. Thanks to [redacted] for working the scheduling and to [redacted] for his stick-to-itiveness that has resulted in his solving more than one ticklish issue despite the intermittent nature of problems. That's professionalism at its finest!!

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Address: 1401 N 29th Ave, Phoenix, Arizona, United States, 85009-3507

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