Valleywide Generator Service, LLC

We have been unable to reach this customer by phone, even as late as 2pm, October 5th.We have left an email today, October 2nd, and will wait for a response.We are willing to have the vehicle inspected again by our staff and have the client participate in the inspection procedure.We will make the tie-rod end repair at no cost to the client if the tie rod ends have actually failed or are worn to the point where they would contribute to a steering vibration [redacted] Milwaukee Platform ManagerUmansky Auto Group

BMW of Milwaukee North (Umansky) did not sell this carIt was purchased November 16, from Concours MotorsBMW of Milwaukee North did not come into existence until February of 2016.BMW of Milwaukee North did not purchase Concours Motors, it only purchased the assets, not the corporation.We have no knowledge of whether or not Concours Motors is still in existence, but any liability in this matter is theirs.Tell us why here

To Whom It May Concern:Mr [redacted] purchased a pre-owned BMW from us at BMW of Milwaukee NorthShortly thereafter he became aware of an engine noise that he found concerningWe invited the BMW regional technical engineer to evaluate the condition at which time the engineer suggested a repair path to pursue that would be fully covered under warranty and the repairs would be performed at no charge to Mr [redacted] .Mr [redacted] refused to allow us to proceed with this factory authorized and recommended remedySince the car was a pre-owned car it was not going to be repurchased, but rather it could be exchanged for a like-in-kind modelAs one might imagine, no two pre-owned cars are exactly the same, but the dealership did pursue the exchange as a remedyMr [redacted] ’s original purchase was a BMW 320i X-Drive with 42,miles and the vehicle the dealership presented as a possible exchange was a BMW 320i X-drive with 40,milesThe exchange vehicle, in addition to being one year newer with fewer miles, had more equipment than the car originally purchasedSpecifically, the additional equipment included the BMW “Sport Package” which includes, among other things, upgraded wheels and upgraded interior seating.While the exchange offered included new finance terms which made Mr [redacted] ’s payment exactly the same as his previous contract with no additional cash at delivery, Mr [redacted] expected the three payments that he made while driving his original purchase (the ~ $to which he refers in his comments) to be subtracted from the terms of the new contractWe feel that by offering Mr [redacted] an exchange that included the benefits of a one-year newer vehicle with fewer miles and which included an equipment upgrade, that his request to essentially be also reimbursed for the use to which he put his original purchase is unreasonable and was deniedPlease remember that the repair in question was merely to remedy Mr [redacted] ’s opinion that the engine was too “noisy” and that the car was never rendered immobileMr [redacted] is now driving the vehicle we offered him at the terms described above as he has executed the appropriate documentsWe feel that we have been more than fair in resolving Mr [redacted] ’s concerns

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Regards, [redacted]

We are willing to replace the brake pads on this car, but new rotors are never necessary unless it can be demonstrated that the brake pedal is pulsating upon application.When the owner took delivery of this car, the brake pedal was definitely not pulsating and the car met the BMW standard for... Certification.

We have agreed to install this piece of seat trim at no charge to our customerThe part was ordered on October 19th and is sourced from Germany, so there will be a delay in the actual installation

We have an appointment with our customer to have him drop off his car on Tuesday eveningWe have two representatives from BMWUSA arriving on the next day, Wednesday, to thoroughly examine our customer's car.Our management staff will be present to follow through on whatever action needs to be
ta***. *** ***

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you
Regards,
[redacted]

I'm sorry for the delay, we were waiting for this:  We have now received confirmation, from all three possible sources that are used for BMW direct mail marketing, that this addressee has been eliminated from all mailing lists.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have been unable to reach this customer by phone, even as late as 2pm, October 5th.We have left an email today, October 2nd, and will wait for a response.We are willing to have the vehicle inspected again by our staff and have the client participate in the inspection procedure.We will make the...

tie-rod end repair at no cost to the client if the tie rod ends have actually failed or are worn to the point where they would contribute to a steering vibration. [redacted]
Milwaukee Platform ManagerUmansky Auto Group

To Whom It May Concern:Mr. [redacted] purchased a pre-owned BMW from us at BMW of Milwaukee North. Shortly thereafter he became aware of an engine noise that he found concerning. We invited the BMW regional technical engineer to evaluate the condition at which time the engineer suggested a repair path to pursue that would be fully covered under warranty and the repairs would be performed at no charge to Mr. [redacted].Mr [redacted] refused to allow us to proceed with this factory authorized and recommended remedy. Since the car was a pre-owned car it was not going to be repurchased, but rather it could be exchanged for a like-in-kind model. As one might imagine, no two pre-owned cars are exactly the same, but the dealership did pursue the exchange as a remedy. Mr. [redacted]’s original purchase was a 2013 BMW 320i X-Drive with 42,796 miles and the vehicle the dealership presented as a possible exchange was a 2014 BMW 320i X-drive with 40,129 miles. The exchange vehicle, in addition to being one year newer with fewer miles, had more equipment than the car originally purchased. Specifically, the additional equipment included the BMW “Sport Package” which includes, among other things, upgraded wheels and upgraded interior seating.While the exchange offered included new finance terms which made Mr [redacted]’s payment exactly the same as his previous contract with no additional cash at delivery, Mr. [redacted] expected the three payments that he made while driving his original purchase (the ~ $1000 to which he refers in his comments) to be subtracted from the terms of the new contract. We feel that by offering Mr. [redacted] an exchange that included the benefits of a one-year newer vehicle with fewer miles and which included an equipment upgrade, that his request to essentially be also reimbursed for the use to which he put his original purchase is unreasonable and was denied. Please remember that the repair in question was merely to remedy Mr. [redacted]’s opinion that the engine was too “noisy” and that the car was never rendered immobile. Mr. [redacted] is now driving the vehicle we offered him at the terms described above as he has executed the appropriate documents. We feel that we have been more than fair in resolving Mr. [redacted]’s concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I took delivery of the car, the expectation set by BMW of Milwaukee North was that the brakes (pads and rotors) were new. Regardless of BMW's certification and current state of the brakes, BMW of Milwaukee North intentionally misled me before taking delivery of the car and is continuing to backpedal despite the fact that I have clear evidence regarding the matter at hand. The brake pads and rotors need to be replaced regardless of "pulsating." There is no justification for BMW of Milwaukee North to refuse to amend the issue. I was not told the brakes were "certified." I was not told the brakes were "inspected." I was told the brakes were "re-done." Again, I set the expectation that the brake pads and rotors are to be replaced.    
Regards,
[redacted]

Rotors it is, then.Call and make an appointment, and we'll install them in July.[redacted]

BMW of Milwaukee North (Umansky) did not sell this car. It was purchased November 16, 2015 from Concours Motors. BMW of Milwaukee North did not come into existence until February of 2016.BMW of Milwaukee North did not purchase Concours Motors, it only purchased the assets, not the...

corporation.We have no knowledge of whether or not Concours Motors is still in existence, but any liability in this matter is theirs.Tell us why here...

We are willing to replace the brake pads on this car, but new rotors are never necessary unless it can be demonstrated that the brake pedal is pulsating upon application.When the owner took delivery of this car, the brake pedal was definitely not pulsating and the car met the BMW standard for...

Certification.