Valplast Supply Services, Inc.

Placed order for high end cleaning kit on April 10th, 2019. Received an email on May 7th, 2019, stating the order had shipped. It is now May 19th, 2019, and I have yet to receive the order; tracking states that USPS is still AWAITING receipt of the package. Some answers would be nice.
I manage a corporate dental practice and am reconsidering offering anything Valplast.

Melissa F.
724.674.6024

Revdex.com:At this time, my complaint, ID *** regarding Valplast Supply Services, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** *** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.*** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * ***
I did receive a check in the full amount as a refund. Thank you,*** ***
Sincerely,
*** ***

Thank you for your assistance. The customer had been informed that the product was on back order when she initially placed her orderWe have received our inventory and their order has been fulfilledI've pasted the tracking information below. As the customer has requested
a refund, I will credit her account as a courtesy for her inconvenience. Please let me know if I can provide you with any additional information Kindly, Christopher L*** Director, Customer Care Valplast Supply Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
3/*/Have not received or reviewed response;
however, the day after I filed my complaint, ValPlast decided to finally ship the product I paid for If they had responded to my phone calls all this extra effort would not have been necessary.
The product was shipped on February ** and received on the *** I am not pleased with their business practices but consider this issue resolved I will still not do business with them again in the future
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for bringing this matter to our attention.  We have processed a full refund for this customer.   Details are below.  [Credit] Visa: [redacted] AVS: P : AVS is not applicable for this transaction. Trans. ID: [redacted]

At this time, I have been contacted directly by Valplast Supply Services, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because: I have received half of my order on 01/**/17, stilling waiting for the remaining item to be shipped.  Other than that...

no Valpast has not try and contact me in an form. - [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Valplast Supply Services, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Valplast Supply Services, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

At this time, I have been contacted directly by Valplast Supply Services, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]Business called to let me know that item has been on back order and is due to be delivered by end of January...

2017.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 3/*/16 Have not received or reviewed response; however, the day after  I filed my...

complaint, ValPlast decided to finally ship the product I paid for.  If they had responded to my phone calls all this extra effort would not have been necessary. The product was shipped on February ** and received on the [redacted].  I am not pleased with their business practices but consider this issue resolved.  I will still not do business with them again in the future. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
[redacted] 
[redacted]...

[redacted]
[redacted]
[redacted]Received product Saturday, February **, one day shy of taking one month to ship from New York to New Hampshire, paying $7.70 for shipping.  No explanation why it took that long, but money taken out of my account immediately. I guess the issue is resolved, but don't think I'll do business with them again. Thank you for your assistance.
Sincerely,
[redacted]

We anticipate receiving inventory to fulfill [redacted]s order (#[redacted]) on July [redacted].  Shipping of her order will be before July [redacted].  Customer should receive her order by July [redacted]. Please advise if further action is necessary.

Revdex.com:At this time, my complaint, ID [redacted] regarding Valplast Supply Services, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Valplast Supply Services, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Thank you for your assistance.    The customer had been informed that the product was on back order when she initially placed her order. We have received our inventory and their order has been fulfilled. I've pasted the tracking information below.   ...

As the customer has requested a refund, I will credit her account as a courtesy for her inconvenience.    Please let me know if I can provide you with any additional information.     Kindly,   Christopher L[redacted]  Director, Customer Care Valplast Supply Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] 
[redacted]...

[redacted]Received product Saturday, February **, one day shy of taking one month to ship from New York to New Hampshire, paying $7.70 for shipping.  No explanation why it took that long, but money taken out of my account immediately. I guess the issue is resolved, but don't think I'll do business with them again. Thank you for your assistance.
Sincerely,
[redacted]