Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe response the Revdex.com received from Val's Gems & Repairs was inaccurate and blatantly on a number of points, which now seems to be clouding the main issueI will not spend the time addressing each falsehood or this response could be quite lengthy I will address the important points that Val's inaccurately depicts My girlfriend most definitely questioned Val's sales person as to the significance of frequent battery replacements and was given "age" and a shoulder shrug in responseThe most pertinent fact omitted in Val's response was that the back of my watch was left loose by Val's repair person after she replaced the battery, potentially allowing moisture inside of the watch The watch was running until I took a shower Saturday morning That is when I noticed it had stopped running and the back of the watch was loose I dropped the watch off that same morning on my way to the vets, explaining to her the events just mentioned above I received a call from Val's while at the vets office, when she informed me that upon their inspection, the watch had not gotten wet and that I needed to come pick the watch up and they would refund my $battery fee Nothing was mentioned as far as sending the watch out to have it inspected or repaired To the contrary, I was told on the phone "we're not going to buy you a new watch", when I had not ever asked or said a word about replacing the watch I told her that I was tied up at the vets office and could not retrieve my watch at that time Since Val's was closed on Sunday and Monday, I returned early Tuesday afternoon (the 20th) to pick up my watch At that time I was told they had sent the watch to a watch repair service in Lyndon for their inspection and that the watch would be shipped to me I was surprised that my watch had been sent elsewhere without first notifying me I did make the comment I wished you would have called me, and events went downhill from there The last I knew on Saturday the 17th was to pick up my watch, which I was attempting to do In conclusion, I never made any demands regarding the repairs or replacement by Val's of my watch prior to the filing of this complaint What transpired was I took my watch to have a battery replaced, the watch got wet and stopped working, I discovered the back loose, and went back to Val's to find out why the back was loose and the watch was not working As of the writing of this letter, I have yet to receive my watch or the refund for the battery As to the status of my watch, the only information I've received is from reading Val's response to the Revdex.com complaint Regards, [redacted] Regards, [redacted] &nb
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Val's Gems & Repair Company Contact: [redacted] Company Phone: ###-###-#### Company Email: Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: As we have reviewed the video surveillance twice to provide factual and an accurate account of the situation, we would like to say that the customer did, in fact state, that he wanted the item repaired or replaced if it could not be fixedAs far as saying that the customer was never told that the watch would be sent to be inspected/repaired is untrue, due to the fact that he received a claim ticket which stated on the ticket in my handwriting "Water Damage? If not estimate to repair"In previous response, we are more than willing to provide the Revdex.com a copy of video surveillance and copy of all tickets & faxes received in regards to this watchIn regards to the watch back, we take the back off, of his type of watch, with a special tool, and it does screw on but that same tool is used to put the back on tightlyIt may not have been as tight as normal, but inspection by certified watchmaker has said there is no water damage to watchI am sorry that this customer thinks that we were trying to scam him, but I have not been in business for over years doing "shotty" work and watch is currently at watchmakers being repairedIf customer feels that he owes for repair then that is fine, if not that is fine alsoThe watch will be mailed directly to him, as I do not want him back in my store, due to his abrasive and argumentative natureI am going to consider this case closedSent on: 1/30/12:30:PM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe response the Revdex.com received from Val's Gems & Repairs was inaccurate and blatantly on a number of points, which now seems to be clouding the main issueI will not spend the time addressing each falsehood or this response could be quite lengthy I will address the important points that Val's inaccurately depicts My girlfriend most definitely questioned Val's sales person as to the significance of frequent battery replacements and was given "age" and a shoulder shrug in responseThe most pertinent fact omitted in Val's response was that the back of my watch was left loose by Val's repair person after she replaced the battery, potentially allowing moisture inside of the watch The watch was running until I took a shower Saturday morning That is when I noticed it had stopped running and the back of the watch was loose I dropped the watch off that same morning on my way to the vets, explaining to her the events just mentioned above I received a call from Val's while at the vets office, when she informed me that upon their inspection, the watch had not gotten wet and that I needed to come pick the watch up and they would refund my $battery fee Nothing was mentioned as far as sending the watch out to have it inspected or repaired To the contrary, I was told on the phone "we're not going to buy you a new watch", when I had not ever asked or said a word about replacing the watch I told her that I was tied up at the vets office and could not retrieve my watch at that time Since Val's was closed on Sunday and Monday, I returned early Tuesday afternoon (the 20th) to pick up my watch At that time I was told they had sent the watch to a watch repair service in Lyndon for their inspection and that the watch would be shipped to me I was surprised that my watch had been sent elsewhere without first notifying me I did make the comment I wished you would have called me, and events went downhill from there The last I knew on Saturday the 17th was to pick up my watch, which I was attempting to do In conclusion, I never made any demands regarding the repairs or replacement by Val's of my watch prior to the filing of this complaint What transpired was I took my watch to have a battery replaced, the watch got wet and stopped working, I discovered the back loose, and went back to Val's to find out why the back was loose and the watch was not working As of the writing of this letter, I have yet to receive my watch or the refund for the battery As to the status of my watch, the only information I've received is from reading Val's response to the Revdex.com complaint Regards, [redacted] Regards, [redacted] &nb
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Val's Gems & Repair Company Contact: [redacted] Company Phone: ###-###-#### Company Email: Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: As we have reviewed the video surveillance twice to provide factual and an accurate account of the situation, we would like to say that the customer did, in fact state, that he wanted the item repaired or replaced if it could not be fixedAs far as saying that the customer was never told that the watch would be sent to be inspected/repaired is untrue, due to the fact that he received a claim ticket which stated on the ticket in my handwriting "Water Damage? If not estimate to repair"In previous response, we are more than willing to provide the Revdex.com a copy of video surveillance and copy of all tickets & faxes received in regards to this watchIn regards to the watch back, we take the back off, of his type of watch, with a special tool, and it does screw on but that same tool is used to put the back on tightlyIt may not have been as tight as normal, but inspection by certified watchmaker has said there is no water damage to watchI am sorry that this customer thinks that we were trying to scam him, but I have not been in business for over years doing "shotty" work and watch is currently at watchmakers being repairedIf customer feels that he owes for repair then that is fine, if not that is fine alsoThe watch will be mailed directly to him, as I do not want him back in my store, due to his abrasive and argumentative natureI am going to consider this case closedSent on: 1/30/12:30:PM