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Valteau Harris Koeing Mayer

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Valteau Harris Koeing Mayer Reviews (2)

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Southern Front Door failed to mention they are repairing the door after the complaint was filed with Revdex.comPrior to the complaint Southern Front Door wanted me to purchase a new door at a discounted rate or pay $to repair itI did not believe that either of those options were fair and that is why the complaint was filedPlease refer to the date of the filed complaintWe are currently waiting on the installation of the repaired door

Sent: Saturday, February 06, 9:AMSubject: RE: Houston Revdex.com Complaint #*** Responding to the complaint below from Mr*** The door that is in question does only carry a 1-year warrantyAll wood doors ( no matter who is the manufacture or seller ) carry only a 1-year
warrantyThe reason is no one can warranty a wood product that is exposed and subject to weather conditions such as heat, direct sun light, rain, humidity, and drastic temperature changes for more than one year Think about it like putting your wood dinner room table or wood dresser outside, how would it look after year in the weather? There are other alternatives, like steel and fiberglass doors out there, however they are either more expensive or do not look nice like wood doorSo if you want a nice looking wood door it has to be maintained properly year after year in order for it to maintain its appearance and not deteriorateThis varies on the amount of exposure that the door is subject toSome doors have more protection than others, like porches and over hangs *** *** chose to purchase this type of door for this house from usThey do all the time with the understanding that these doors only carry a one year warrantyThis is standard in the wood door industry, and not just to Southern Front The wood door standard warranty from any supplier or manufacture is year due to the affects to wood exposed to weather conditions As a courtesy we offered to repair the door free of charge and we are currently doing so at this time our expenseHaving said that, I may add that this person purchased the home from *** and not directly from usHe was not our direct customer Darling sent him to us as they knew the door was out of warranty as well Subsequently they have filed a complaint with the Revdex.com, even though we have bent over backward for them and offered this resolutionDenisha , please give me a call as I would like to also tell you how we were treated by these folks Jesse Salinas President Southern Front Doors

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