Throughout the discussions that Mr [redacted] and I had concerning this issue, he was made very aware that resolution of this issue was not my responsibility and that any assistance on my part was a courtesyThe facts are that he choose to enter into a billing agreement for one service without cancelling his existing service as he was recommended to doHe also then allowed the prior company to bill him for years before bringing this issue to lightHe is also refusing to take responsibility for his own oversight and neglect and expecting my company to foot the billThis will not happenMr [redacted] began sending threatening emails to me as is his only apparent way to solve a disputeHis threats included: filing this Revdex.com complaint, contacting my existing customer base with the intent the slander my company name, and legal action for which I am sure any competent counsel has already advised him againstIn an act of GOOD FAITH I created and arrangement whereas I would issue monthly COURTESY credits until the total disputed amount was satisfiedIn this arrangement I once again clarified that these credits were not an obligation and were only being issued to put this issue to rest and to stop his barrage of threatsAs you can see in the email that Mr [redacted] posted, this arrangement came with conditions which he brokeHe was not to continue trying to solicit my customer baseAlmost immediately after he received the 1st credit, he once again attempted to obtain my client list by contacting another potential client of mineThis voided the arrangement, which was a courtesy to begin with, and stopped any further creditsAs you can see in the email Mr [redacted] has posted, he agreed to these terms This is not a valid complaint and I am requesting that this issue be closedThe intent behind this complaint is malicious and has no factual basisMr [redacted] can't even be truthful about the credit that he did receive and has instead chosen to claim that he has not received anythingMy company did our partHe violated an agreement he didn't deserve to begin withCase Closed
[redacted] became a client of ours on 8/9/at which time he did not cancel his current merchant service providerThis is not our responsibility as I have stated to Mr [redacted] several timesHe then allowed that provider to continue billing him for 1/years before finally bringing it to my attention in late I advised him then that he should contact and seek reimbursement from that provider as I am not the entity responsible for reimbursing himI was not the entity that billed himI have no relationship with that companyHe has instead chose to continue to insist that I reimburse him for the extreme oversight and negligence that I neither caused or was responsible for remedyingI have provided him the contact information of the company he needs to contact to resolve this matter, and instead of fixing the issue through proper channels has resorted to attempting scar the reputation of my company
Complaint: [redacted] I am rejecting this response because: "...here is a copy of the email from Valtegrity offering to reimburse us I have also attached my email response to Valtegrity accepting his terms I have additional emails from Valtegrity confirming that he attempted to reimburse us with ACH payments but he used the wrong bank He said in other emails that he was correcting the error, changing to the correct bank, but then he simply stopped corresponding and eventually we filed the complaint." On Nov 26, 2013, at 9:PM, "Valtegrity Business Solutions" < [redacted] > wrote: Mr [redacted] , This is my final correspondence in my attempt to resolve this matterAs a courtesy gesture to resolve this issue and move forward my offer is as follows: I will issue monthly credit beginning 12/1/and ending with a final payment on 5/1/in the amount of $each for a total credit of $If at any time during this period an effort is made to slander or damage the name of my company or contact my existing customer base any credits not yet issued will be cancelled and any legal that can be exhausted will be pursuedThe statements made in your previous email and the fact that you have already spoken with one of our clients have made me uncomfortable issuing you a credit in any other manner As I stated in prior emails, the company responsible for any credit you feel you may deserve is not Valtegrity Business SolutionsIf you are not willing to accept the terms of this arrangement then feel free to seek assistance from any party you chooseThe only "pattern" that has been established is that certain clients are asking me to take responsibility for negligence on an issue that could have been resolved years ago before the fees added up to where they are now I offer this only as a way to resolve this issue quickly and so that both of our companies can move forwardI am in no way taking responsibility for or accepting liability for this issue I await your response -------- Original message -------- From: [redacted] < [redacted] > Date: 11/27/6:AM (GMT-06:00) To: Valtegrity Business Solutions < [redacted] > Subject: Re: Final Notice This arrangement is fine [redacted] As long as the credit stays on my account and does not expire monthly to account for any months that I may not charge enough to offset it Also, please confirm that the credit applies to everything including monthly fees and all credit card transactions i.eAMEX etc Thank you for taking care of this problem Regards, [redacted] Regards, [redacted]
Complaint: ***
I am rejecting this response because:
I believe my initial complaint speaks for itself The processor change was initiated by Valtegrity it was their responsibility to see that the processor change was completed including the cancellation of the initial processor We were told by Valtegrity in writing that the processor change was completed and there was nothing more we needed to do The fact is, the initial processor was never canceled by Valtegrity If you saw the complexity of his invoices, you could easily understand how these small monthly charges could go unnoticed for a long period of time Additionally, I know for a fact that he had this issue with at least one other Valtegrity client After reviewing the identical situation he reimbursed that client directly, he did not require that they go to the processor for reimbursement I would be happy to provide the name of his other client if need be Another point, I did contact the processor directly for reimbursement as a courtesy I was shocked to find out that if it was canceled at the time we switched processors there would have been a hefty early termination charge or I would have had to pay for both processors for a lengthy period of time Bottom line, Valtegrity for some reason was trying to switch our processor at a time that it was not even cancelable! To me it is very simple
He agreed to reimburse me directly (in writing), he reneged, and I expect him to do what he said he would do As proof that he intended and committed to the reimbursement he even attempted to make one reimbursement payment but he set up the ACH with the wrong bank "after" we told him we switched banks and gave him the banking information He then just kept telling us he would make good and make the reimbpayments to the correct bank and then he disappeared so I filed the complaint with the Revdex.com
Regards,
*** ***
Throughout the discussions that Mr. [redacted] and I had concerning this issue, he was made very aware that resolution of this issue was not my responsibility and that any assistance on my part was a courtesy. The facts are that he choose to enter into a billing agreement for one service without cancelling his existing service as he was recommended to do. He also then allowed the prior company to bill him for 2 years before bringing this issue to light. He is also refusing to take responsibility for his own oversight and neglect and expecting my company to foot the bill. This will not happen. Mr [redacted] began sending threatening emails to me as is his only apparent way to solve a dispute. His threats included: filing this false Revdex.com complaint, contacting my existing customer base with the intent the slander my company name, and legal action for which I am sure any competent counsel has already advised him against. In an act of GOOD FAITH I created and arrangement whereas I would issue monthly COURTESY credits until the total disputed amount was satisfied. In this arrangement I once again clarified that these credits were not an obligation and were only being issued to put this issue to rest and to stop his barrage of threats. As you can see in the email that Mr [redacted] posted, this arrangement came with conditions which he broke. He was not to continue trying to solicit my customer base. Almost immediately after he received the 1st credit, he once again attempted to obtain my client list by contacting another potential client of mine. This voided the arrangement, which was a courtesy to begin with, and stopped any further credits. As you can see in the email Mr [redacted] has posted, he agreed to these terms.
This is not a valid complaint and I am requesting that this issue be closed. The intent behind this complaint is malicious and has no factual basis. Mr [redacted] can't even be truthful about the credit that he did receive and has instead chosen to claim that he has not received anything. My company did our part. He violated an agreement he didn't deserve to begin with. Case Closed.
Complaint: [redacted]
I am rejecting this response because:
First off, Valtegrity is welcome to call the agreed upon refund whatever they want. They want to call it a courtesy, I consider it an obligation. I have a few questions I would like [redacted] to respond to and when you look at the answers, maybe you will understand why I believe he should settle up with me accordingly. Some of the questions I am asking because I want you to realize that he has been less than truthful with the Revdex.com message string. It's muddying the waters and I need to straighten out the record so the Revdex.com can make a decision on the facts.Valtegrity's 4/28 message through the Revdex.com states " [redacted] became a client of ours on 8/9/11 at which time he did not cancel his current merchant service provider Is this a true statement? This statement implies that we were not doing business together prior to 8/9/11. If we were not doing business before August 2011, I would not have an issue and none of this would have ever happened. Is it true or false that [redacted] arranged for us to use Transfirst as our first merchant service provider "prior" to 8/9/11?Just to be clear, I'd like [redacted] to clearly state if he did or did not initiate and recommend the service processor change in August 2011?In Valtegrity's 4/29/13 response to the Revdex.com he states: He then allowed that provider to continue billing him for 2 1/2 years before finally bringing it to my attention in late 2013 January 25, 2013 (less than 1.5 years after we switched processors) we emailed [redacted] about the problem and he never responded. We did not know exactly what was wrong, but if you read the email we sent him, it would have been crystal clear to [redacted] what the problem was and we would have reduced the over payment amount substantially. I certainly wish I had picked up on it sooner but it certainly was not 2.5 years. FYI, it is a small bill, Valtegrity's bills are incredibly confusing, and it is easy to let time pass before correcting a problem such as this. My point is that [redacted] is not being honest when he suggest we didn't bring this to his attention for 2.5 years. (Copy of email to [redacted] available upon request)In your message dated 6/6/14 you stated "The facts are that he choose to enter into a billing agreement for one service without cancelling his existing service as he was recommended to do" Please show me the email or documentation that backs up your claim that you recommended I cancel the existing service when you initiated the service change Aug 2011. I have nothing that says that. All I have is correspondence from you indicating that you were going to make sure the change of service providers was completed. (documentation available upon request) This is important because my claim is that you initiated the service change (your statement makes it sound like it was my idea when it was yours) and I had every reason to believe that you would take care of everything that was needed to transition from the old provider to the new one. I would have absolutely taken care of it if I was aware that I needed to. This is your area of expertise, not mine. This is why we hired you. Additionally, the following is a copy of a email I sent to you on 10/16/13. It is a recap of a verbal conversation we had on 10/16/13. I wrote: "Recap of our conversation yesterday about the account that was never cancelled. You are going to resolve this issue by the end of this week by either getting the service supplier to refund me directly for the account that was cancelled in Aug/Sept. of 2011 or you will refund me directly. You told me that you sent them the paperwork to cancel the account but for some reason it was never cancelled." Here is your response to this email: From [redacted] 10/18/13: "[redacted], I will need more time to resolve the billing issue with Transfirst. That account also happens to be the account that was non-compliant with PCI so thankfully there have been no additional funds billed because of that issue. By solving the account billing issue I will actually be solving both of the issues.You do still need to complete the compliance questionaire for the account beginning in 7620 so that your current account will remain PCI compliant.Thank You" [redacted] - President/Senior Account Manager". So, Please explain once again how it was my fault? Nothing in your response denied the recap of our conversation.Your 6/6/14 email states Mr [redacted] can't even be truthful about the credit that he did receive and has instead chosen to claim that he has not received anything" I looked back at the records, and [redacted] is correct. I thought it was the first payment that was issued to the wrong bank. It was the second payment. However, my records show that we told you that we changed banks, you ignored this notice and made the "second" payment to the cancelled bank account, the funds were returned to you, you emailed us that you would make that second payment again to the correct bank and we never heard back from you. The point is the same. You made a commitment and broke it. So what if it was the second payment you defaulted on vs. the first.Why did [redacted] initiate the service provider change in the first place if there was a penalty to cancel? I researched the original contract with Transfirst (the original service provider) regarding the terms of the agreement. There was a $500 early termination fee that would have applied if either you or I cancelled the agreement to switch to the new provider in Aug of 2011. Valtegrity's 6/6/14 Revdex.com note makes some preposterous accusation that I broke our agreement. I do not know what he is talking about and I would like proof of this accusation. I'd like to know when this mystery infraction took place and when you notified me that our agreement was cancelled because of this incident. Your claim is that immediately after the Dec 1, 2013 payment I broke our agreement. If that is the case, why did I receive an email from you on Feb 13, 2014, two months later with this response to myoffice had the exact same problem with you and you reimbursed them 100%? How many other clients are paying for two processors and do not know it? There is clearly a disturbing pattern. In summary, we hired [redacted] to manage our credit card processing, we trusted him to make arrangements with the appropriate service providers, we reasonably would expect him to make sure tha6/6/14 you stated "The facts are that he choose to enter into a billing agreement for one service without cancelling his existing service as he was recommended to do Please show me the email or documentation that backs up your claim that you recommended I cancel the existing service when you initiated the service change Aug 2011. I have nothing that says that. All I have is correspondence from you indicating that you were going to make sure the change of service providers was completed. (documentation available upon request) This is important because my claim is that you initiated the service change (your statement makes it sound like it was my idea when it was yours) and I had every reason to believe that you would take care of everything that was needed to transition from the old provider to the new one. I would have absolutely taken care of it if I was aware that I needed to. This is your area of expertise, not mine. This is why we hired you. Additionally, the following is a copy of a email I sent to you on 10/16/13. It is a recap of a verbal conversation we had on 10/16/13. I wrote: "Recap of our conversation yesterday about the account that was never cancelled. You are going to resolve this issue by the end of this week by either getting the service supplier to refund me directly for the account that was cancelled in Aug/Sept. of 2011 or you will refund me directly. You told me that you sent them the paperwork to cancel the account but for some reason it was never cancelled." Here is your response to this email: From [redacted] 10/18/13: "[redacted], I will need more time to resolve the billing issue with Transfirst. That account also happens to be the account that was non-compliant with PCI so thankfully there have been no additional funds billed because of that issue. By solving the account billing issue I will actually be solving both of the issues.You do still need to complete the compliance questionaire for the account beginning in 7620 so that your current account will remain PCI compliant.Thank You" [redacted] - President/Senior Account Manager So, Please explain once again how it was my fault? Nothing in your response denied the recap of our conversation.Your 6/6/14 email states Mr [redacted] can't even be truthful about the credit that he did receive and has instead chosen to claim that he has not received anything" I looked back at the records, and [redacted] is correct. I thought it was the first payment that was issued to the wrong bank. It was the second payment. However, my records show that we told you that we changed banks, you ignored this notice and made the "second" payment to the cancelled bank account, the funds were returned to you, you emailed us that you would make that second payment again to the correct bank and we never heard back from you. The point is the same. You made a commitment and broke it. So what if it was the second payment you defaulted on vs. the first.Why did [redacted] initiate the service provider change in the first place if there was a penalty to cancel? I researched the original contract with Transfirst (the original service provider) regarding the terms of the agreement. There was a $500 early termination fee that would have applied if either you or I cancelled the agreement to switch to the new provider in Aug of 2011. Valtegrity's 6/6/14 Revdex.com note makes some preposterous accusation that I broke our agreement. I do not know what he is talking about and I would like proof of this accusation. I'd like to know when this mystery infraction took place and when you notified me that our agreement was cancelled because of this incident. Your claim is that immediately after the Dec 1, 2013 payment I broke our agreement. If that is the case, why did I receive an email from you on Feb 13, 2014, two months later with this response to my request for the status of the next payment From [redacted] 2/13/14: "You should have received credit already. Please verify non receipt on your bank statement." This message clearly indicates nothing has changed and you were going to continue with the payments. I suspect that you decided that you just weren't going to reimburse me any more because we decided to move to another merchant processor and it had NOTHING to do with your ridiculous accusation. By the way, we gave you every opportunity to keep the businesses. You told me you had nothing that could compete with the alternative merchant services broker I chose to switch to.I assume you don't provide your service for free. Every month (or whatever cycle you are on) you would be getting paid from Transfirst your "commission" on the amount we paid. Why didn't you notify us immediately when you saw you were getting paid from two different service providers when you know very well we are supposed to have only one? Additionally, you should know this because YOU were the one that initiated the change. Can [redacted] explain to me why the Fairfield Connecticut office had the exact same problem with you and you reimbursed them 100%? How many other clients are paying for two processors and do not know it? There is clearly a disturbing pattern. In summary, we hired [redacted] to manage our credit card processing, we trusted him to make arrangements with the appropriate service providers, we reasonably would expect him to make sure that there were no loose ends if we agreed to a service provider change that he initiated and recommended. This is his business and he should be fully aware of want needs to be done and should make sure they are done as a trustworthy vendor. He has done this many times before and there is no excuse for missing such a big piece of the puzzle. If you recall from my previous note, [redacted] led us to believe, in writing, that everything was done when it was NOT done.
Regards,
[redacted]
[redacted] became a client of ours on 8/9/11 at which time he did not cancel his current merchant service provider. This is not our responsibility as I have stated...
to Mr. [redacted] several times. He then allowed that provider to continue billing him for 2 1/2 years before finally bringing it to my attention in late 2013. I advised him then that he should contact and seek reimbursement from that provider as I am not the entity responsible for reimbursing him. I was not the entity that billed him. I have no relationship with that company. He has instead chose to continue to insist that I reimburse him for the extreme oversight and negligence that I neither caused or was responsible for remedying. I have provided him the contact information of the company he needs to contact to resolve this matter, and instead of fixing the issue through proper channels has resorted to attempting scar the reputation of my company.
[redacted] became a client of ours on 8/9/11 at which time he did not cancel his current merchant service provider. This is not our responsibility as I have stated to Mr. [redacted] several times. He then allowed that provider to continue billing him for 2 1/2 years before finally bringing it to my attention in late 2013. I advised him then that he should contact and seek reimbursement from that provider as I am not the entity responsible for reimbursing him. I was not the entity that billed him. I have no relationship with that company. He has instead chose to continue to insist that I reimburse him for the extreme oversight and negligence that I neither caused or was responsible for remedying. I have provided him the contact information of the company he needs to contact to resolve this matter, and instead of fixing the issue through proper channels has resorted to attempting scar the reputation of my company.
Complaint: [redacted]
I am rejecting this response because:
"...here is a copy of the email from Valtegrity offering to reimburse us. I have also attached my email response to Valtegrity accepting his terms. I have additional emails from Valtegrity confirming that he attempted to reimburse us with ACH payments but he used the wrong bank. He said in other emails that he was correcting the error, changing to the correct bank, but then he simply stopped corresponding and eventually we filed the complaint."
On Nov 26, 2013, at 9:53 PM, "Valtegrity Business Solutions" <[redacted]> wrote:
Mr [redacted],
This is my final correspondence in my attempt to resolve this matter. As a courtesy gesture to resolve this issue and move forward my offer is as follows:
I will issue monthly credit beginning 12/1/2013 and ending with a final payment on 5/1/2014 in the amount of $142.17 each for a total credit of $853.05. If at any time during this period an effort is made to slander or damage the name of my company or contact my existing customer base any credits not yet issued will be cancelled and any legal that can be exhausted will be pursued. The statements made in your previous email and the fact that you have already spoken with one of our clients have made me uncomfortable issuing you a credit in any other manner.
As I stated in prior emails, the company responsible for any credit you feel you may deserve is not Valtegrity Business Solutions. If you are not willing to accept the terms of this arrangement then feel free to seek assistance from any party you choose. The only "pattern" that has been established is that certain clients are asking me to take responsibility for negligence on an issue that could have been resolved years ago before the fees added up to where they are now.
I offer this only as a way to resolve this issue quickly and so that both of our companies can move forward. I am in no way taking responsibility for or accepting liability for this issue.
I await your response
-------- Original message --------
From: [redacted] <[redacted]>
Date: 11/27/2013 6:37 AM (GMT-06:00)
To: Valtegrity Business Solutions <[redacted]>
Subject: Re: Final Notice
This arrangement is fine [redacted]. As long as the credit stays on my account and does not expire monthly to account for any months that I may not charge enough to offset it. Also, please confirm that the credit applies to everything including monthly fees and all credit card transactions i.e. AMEX etc.
Throughout the discussions that Mr [redacted] and I had concerning this issue, he was made very aware that resolution of this issue was not my responsibility and that any assistance on my part was a courtesyThe facts are that he choose to enter into a billing agreement for one service without cancelling his existing service as he was recommended to doHe also then allowed the prior company to bill him for years before bringing this issue to lightHe is also refusing to take responsibility for his own oversight and neglect and expecting my company to foot the billThis will not happenMr [redacted] began sending threatening emails to me as is his only apparent way to solve a disputeHis threats included: filing this Revdex.com complaint, contacting my existing customer base with the intent the slander my company name, and legal action for which I am sure any competent counsel has already advised him againstIn an act of GOOD FAITH I created and arrangement whereas I would issue monthly COURTESY credits until the total disputed amount was satisfiedIn this arrangement I once again clarified that these credits were not an obligation and were only being issued to put this issue to rest and to stop his barrage of threatsAs you can see in the email that Mr [redacted] posted, this arrangement came with conditions which he brokeHe was not to continue trying to solicit my customer baseAlmost immediately after he received the 1st credit, he once again attempted to obtain my client list by contacting another potential client of mineThis voided the arrangement, which was a courtesy to begin with, and stopped any further creditsAs you can see in the email Mr [redacted] has posted, he agreed to these terms This is not a valid complaint and I am requesting that this issue be closedThe intent behind this complaint is malicious and has no factual basisMr [redacted] can't even be truthful about the credit that he did receive and has instead chosen to claim that he has not received anythingMy company did our partHe violated an agreement he didn't deserve to begin withCase Closed
[redacted] became a client of ours on 8/9/at which time he did not cancel his current merchant service providerThis is not our responsibility as I have stated to Mr [redacted] several timesHe then allowed that provider to continue billing him for 1/years before finally bringing it to my attention in late I advised him then that he should contact and seek reimbursement from that provider as I am not the entity responsible for reimbursing himI was not the entity that billed himI have no relationship with that companyHe has instead chose to continue to insist that I reimburse him for the extreme oversight and negligence that I neither caused or was responsible for remedyingI have provided him the contact information of the company he needs to contact to resolve this matter, and instead of fixing the issue through proper channels has resorted to attempting scar the reputation of my company
Complaint: [redacted] I am rejecting this response because: "...here is a copy of the email from Valtegrity offering to reimburse us I have also attached my email response to Valtegrity accepting his terms I have additional emails from Valtegrity confirming that he attempted to reimburse us with ACH payments but he used the wrong bank He said in other emails that he was correcting the error, changing to the correct bank, but then he simply stopped corresponding and eventually we filed the complaint." On Nov 26, 2013, at 9:PM, "Valtegrity Business Solutions" < [redacted] > wrote: Mr [redacted] , This is my final correspondence in my attempt to resolve this matterAs a courtesy gesture to resolve this issue and move forward my offer is as follows: I will issue monthly credit beginning 12/1/and ending with a final payment on 5/1/in the amount of $each for a total credit of $If at any time during this period an effort is made to slander or damage the name of my company or contact my existing customer base any credits not yet issued will be cancelled and any legal that can be exhausted will be pursuedThe statements made in your previous email and the fact that you have already spoken with one of our clients have made me uncomfortable issuing you a credit in any other manner As I stated in prior emails, the company responsible for any credit you feel you may deserve is not Valtegrity Business SolutionsIf you are not willing to accept the terms of this arrangement then feel free to seek assistance from any party you chooseThe only "pattern" that has been established is that certain clients are asking me to take responsibility for negligence on an issue that could have been resolved years ago before the fees added up to where they are now I offer this only as a way to resolve this issue quickly and so that both of our companies can move forwardI am in no way taking responsibility for or accepting liability for this issue I await your response -------- Original message -------- From: [redacted] < [redacted] > Date: 11/27/6:AM (GMT-06:00) To: Valtegrity Business Solutions < [redacted] > Subject: Re: Final Notice This arrangement is fine [redacted] As long as the credit stays on my account and does not expire monthly to account for any months that I may not charge enough to offset it Also, please confirm that the credit applies to everything including monthly fees and all credit card transactions i.eAMEX etc Thank you for taking care of this problem Regards, [redacted] Regards, [redacted]
Complaint: ***
I am rejecting this response because:
I believe my initial complaint speaks for itself The processor change was initiated by Valtegrity it was their responsibility to see that the processor change was completed including the cancellation of the initial processor We were told by Valtegrity in writing that the processor change was completed and there was nothing more we needed to do The fact is, the initial processor was never canceled by Valtegrity If you saw the complexity of his invoices, you could easily understand how these small monthly charges could go unnoticed for a long period of time Additionally, I know for a fact that he had this issue with at least one other Valtegrity client After reviewing the identical situation he reimbursed that client directly, he did not require that they go to the processor for reimbursement I would be happy to provide the name of his other client if need be Another point, I did contact the processor directly for reimbursement as a courtesy I was shocked to find out that if it was canceled at the time we switched processors there would have been a hefty early termination charge or I would have had to pay for both processors for a lengthy period of time Bottom line, Valtegrity for some reason was trying to switch our processor at a time that it was not even cancelable! To me it is very simple
He agreed to reimburse me directly (in writing), he reneged, and I expect him to do what he said he would do As proof that he intended and committed to the reimbursement he even attempted to make one reimbursement payment but he set up the ACH with the wrong bank "after" we told him we switched banks and gave him the banking information He then just kept telling us he would make good and make the reimbpayments to the correct bank and then he disappeared so I filed the complaint with the Revdex.com
Regards,
*** ***
Throughout the discussions that Mr. [redacted] and I had concerning this issue, he was made very aware that resolution of this issue was not my responsibility and that any assistance on my part was a courtesy. The facts are that he choose to enter into a billing agreement for one service without cancelling his existing service as he was recommended to do. He also then allowed the prior company to bill him for 2 years before bringing this issue to light. He is also refusing to take responsibility for his own oversight and neglect and expecting my company to foot the bill. This will not happen. Mr [redacted] began sending threatening emails to me as is his only apparent way to solve a dispute. His threats included: filing this false Revdex.com complaint, contacting my existing customer base with the intent the slander my company name, and legal action for which I am sure any competent counsel has already advised him against. In an act of GOOD FAITH I created and arrangement whereas I would issue monthly COURTESY credits until the total disputed amount was satisfied. In this arrangement I once again clarified that these credits were not an obligation and were only being issued to put this issue to rest and to stop his barrage of threats. As you can see in the email that Mr [redacted] posted, this arrangement came with conditions which he broke. He was not to continue trying to solicit my customer base. Almost immediately after he received the 1st credit, he once again attempted to obtain my client list by contacting another potential client of mine. This voided the arrangement, which was a courtesy to begin with, and stopped any further credits. As you can see in the email Mr [redacted] has posted, he agreed to these terms.
This is not a valid complaint and I am requesting that this issue be closed. The intent behind this complaint is malicious and has no factual basis. Mr [redacted] can't even be truthful about the credit that he did receive and has instead chosen to claim that he has not received anything. My company did our part. He violated an agreement he didn't deserve to begin with. Case Closed.
Complaint: [redacted]
I am rejecting this response because:
First off, Valtegrity is welcome to call the agreed upon refund whatever they want. They want to call it a courtesy, I consider it an obligation. I have a few questions I would like [redacted] to respond to and when you look at the answers, maybe you will understand why I believe he should settle up with me accordingly. Some of the questions I am asking because I want you to realize that he has been less than truthful with the Revdex.com message string. It's muddying the waters and I need to straighten out the record so the Revdex.com can make a decision on the facts.Valtegrity's 4/28 message through the Revdex.com states " [redacted] became a client of ours on 8/9/11 at which time he did not cancel his current merchant service provider Is this a true statement? This statement implies that we were not doing business together prior to 8/9/11. If we were not doing business before August 2011, I would not have an issue and none of this would have ever happened. Is it true or false that [redacted] arranged for us to use Transfirst as our first merchant service provider "prior" to 8/9/11?Just to be clear, I'd like [redacted] to clearly state if he did or did not initiate and recommend the service processor change in August 2011?In Valtegrity's 4/29/13 response to the Revdex.com he states: He then allowed that provider to continue billing him for 2 1/2 years before finally bringing it to my attention in late 2013 January 25, 2013 (less than 1.5 years after we switched processors) we emailed [redacted] about the problem and he never responded. We did not know exactly what was wrong, but if you read the email we sent him, it would have been crystal clear to [redacted] what the problem was and we would have reduced the over payment amount substantially. I certainly wish I had picked up on it sooner but it certainly was not 2.5 years. FYI, it is a small bill, Valtegrity's bills are incredibly confusing, and it is easy to let time pass before correcting a problem such as this. My point is that [redacted] is not being honest when he suggest we didn't bring this to his attention for 2.5 years. (Copy of email to [redacted] available upon request)In your message dated 6/6/14 you stated "The facts are that he choose to enter into a billing agreement for one service without cancelling his existing service as he was recommended to do" Please show me the email or documentation that backs up your claim that you recommended I cancel the existing service when you initiated the service change Aug 2011. I have nothing that says that. All I have is correspondence from you indicating that you were going to make sure the change of service providers was completed. (documentation available upon request) This is important because my claim is that you initiated the service change (your statement makes it sound like it was my idea when it was yours) and I had every reason to believe that you would take care of everything that was needed to transition from the old provider to the new one. I would have absolutely taken care of it if I was aware that I needed to. This is your area of expertise, not mine. This is why we hired you. Additionally, the following is a copy of a email I sent to you on 10/16/13. It is a recap of a verbal conversation we had on 10/16/13. I wrote: "Recap of our conversation yesterday about the account that was never cancelled. You are going to resolve this issue by the end of this week by either getting the service supplier to refund me directly for the account that was cancelled in Aug/Sept. of 2011 or you will refund me directly. You told me that you sent them the paperwork to cancel the account but for some reason it was never cancelled." Here is your response to this email: From [redacted] 10/18/13: "[redacted], I will need more time to resolve the billing issue with Transfirst. That account also happens to be the account that was non-compliant with PCI so thankfully there have been no additional funds billed because of that issue. By solving the account billing issue I will actually be solving both of the issues.You do still need to complete the compliance questionaire for the account beginning in 7620 so that your current account will remain PCI compliant.Thank You" [redacted] - President/Senior Account Manager". So, Please explain once again how it was my fault? Nothing in your response denied the recap of our conversation.Your 6/6/14 email states Mr [redacted] can't even be truthful about the credit that he did receive and has instead chosen to claim that he has not received anything" I looked back at the records, and [redacted] is correct. I thought it was the first payment that was issued to the wrong bank. It was the second payment. However, my records show that we told you that we changed banks, you ignored this notice and made the "second" payment to the cancelled bank account, the funds were returned to you, you emailed us that you would make that second payment again to the correct bank and we never heard back from you. The point is the same. You made a commitment and broke it. So what if it was the second payment you defaulted on vs. the first.Why did [redacted] initiate the service provider change in the first place if there was a penalty to cancel? I researched the original contract with Transfirst (the original service provider) regarding the terms of the agreement. There was a $500 early termination fee that would have applied if either you or I cancelled the agreement to switch to the new provider in Aug of 2011. Valtegrity's 6/6/14 Revdex.com note makes some preposterous accusation that I broke our agreement. I do not know what he is talking about and I would like proof of this accusation. I'd like to know when this mystery infraction took place and when you notified me that our agreement was cancelled because of this incident. Your claim is that immediately after the Dec 1, 2013 payment I broke our agreement. If that is the case, why did I receive an email from you on Feb 13, 2014, two months later with this response to myoffice had the exact same problem with you and you reimbursed them 100%? How many other clients are paying for two processors and do not know it? There is clearly a disturbing pattern. In summary, we hired [redacted] to manage our credit card processing, we trusted him to make arrangements with the appropriate service providers, we reasonably would expect him to make sure tha6/6/14 you stated "The facts are that he choose to enter into a billing agreement for one service without cancelling his existing service as he was recommended to do Please show me the email or documentation that backs up your claim that you recommended I cancel the existing service when you initiated the service change Aug 2011. I have nothing that says that. All I have is correspondence from you indicating that you were going to make sure the change of service providers was completed. (documentation available upon request) This is important because my claim is that you initiated the service change (your statement makes it sound like it was my idea when it was yours) and I had every reason to believe that you would take care of everything that was needed to transition from the old provider to the new one. I would have absolutely taken care of it if I was aware that I needed to. This is your area of expertise, not mine. This is why we hired you. Additionally, the following is a copy of a email I sent to you on 10/16/13. It is a recap of a verbal conversation we had on 10/16/13. I wrote: "Recap of our conversation yesterday about the account that was never cancelled. You are going to resolve this issue by the end of this week by either getting the service supplier to refund me directly for the account that was cancelled in Aug/Sept. of 2011 or you will refund me directly. You told me that you sent them the paperwork to cancel the account but for some reason it was never cancelled." Here is your response to this email: From [redacted] 10/18/13: "[redacted], I will need more time to resolve the billing issue with Transfirst. That account also happens to be the account that was non-compliant with PCI so thankfully there have been no additional funds billed because of that issue. By solving the account billing issue I will actually be solving both of the issues.You do still need to complete the compliance questionaire for the account beginning in 7620 so that your current account will remain PCI compliant.Thank You" [redacted] - President/Senior Account Manager So, Please explain once again how it was my fault? Nothing in your response denied the recap of our conversation.Your 6/6/14 email states Mr [redacted] can't even be truthful about the credit that he did receive and has instead chosen to claim that he has not received anything" I looked back at the records, and [redacted] is correct. I thought it was the first payment that was issued to the wrong bank. It was the second payment. However, my records show that we told you that we changed banks, you ignored this notice and made the "second" payment to the cancelled bank account, the funds were returned to you, you emailed us that you would make that second payment again to the correct bank and we never heard back from you. The point is the same. You made a commitment and broke it. So what if it was the second payment you defaulted on vs. the first.Why did [redacted] initiate the service provider change in the first place if there was a penalty to cancel? I researched the original contract with Transfirst (the original service provider) regarding the terms of the agreement. There was a $500 early termination fee that would have applied if either you or I cancelled the agreement to switch to the new provider in Aug of 2011. Valtegrity's 6/6/14 Revdex.com note makes some preposterous accusation that I broke our agreement. I do not know what he is talking about and I would like proof of this accusation. I'd like to know when this mystery infraction took place and when you notified me that our agreement was cancelled because of this incident. Your claim is that immediately after the Dec 1, 2013 payment I broke our agreement. If that is the case, why did I receive an email from you on Feb 13, 2014, two months later with this response to my request for the status of the next payment From [redacted] 2/13/14: "You should have received credit already. Please verify non receipt on your bank statement." This message clearly indicates nothing has changed and you were going to continue with the payments. I suspect that you decided that you just weren't going to reimburse me any more because we decided to move to another merchant processor and it had NOTHING to do with your ridiculous accusation. By the way, we gave you every opportunity to keep the businesses. You told me you had nothing that could compete with the alternative merchant services broker I chose to switch to.I assume you don't provide your service for free. Every month (or whatever cycle you are on) you would be getting paid from Transfirst your "commission" on the amount we paid. Why didn't you notify us immediately when you saw you were getting paid from two different service providers when you know very well we are supposed to have only one? Additionally, you should know this because YOU were the one that initiated the change. Can [redacted] explain to me why the Fairfield Connecticut office had the exact same problem with you and you reimbursed them 100%? How many other clients are paying for two processors and do not know it? There is clearly a disturbing pattern. In summary, we hired [redacted] to manage our credit card processing, we trusted him to make arrangements with the appropriate service providers, we reasonably would expect him to make sure that there were no loose ends if we agreed to a service provider change that he initiated and recommended. This is his business and he should be fully aware of want needs to be done and should make sure they are done as a trustworthy vendor. He has done this many times before and there is no excuse for missing such a big piece of the puzzle. If you recall from my previous note, [redacted] led us to believe, in writing, that everything was done when it was NOT done.
Regards,
[redacted]
[redacted] became a client of ours on 8/9/11 at which time he did not cancel his current merchant service provider. This is not our responsibility as I have stated...
to Mr. [redacted] several times. He then allowed that provider to continue billing him for 2 1/2 years before finally bringing it to my attention in late 2013. I advised him then that he should contact and seek reimbursement from that provider as I am not the entity responsible for reimbursing him. I was not the entity that billed him. I have no relationship with that company. He has instead chose to continue to insist that I reimburse him for the extreme oversight and negligence that I neither caused or was responsible for remedying. I have provided him the contact information of the company he needs to contact to resolve this matter, and instead of fixing the issue through proper channels has resorted to attempting scar the reputation of my company.
[redacted] became a client of ours on 8/9/11 at which time he did not cancel his current merchant service provider. This is not our responsibility as I have stated to Mr. [redacted] several times. He then allowed that provider to continue billing him for 2 1/2 years before finally bringing it to my attention in late 2013. I advised him then that he should contact and seek reimbursement from that provider as I am not the entity responsible for reimbursing him. I was not the entity that billed him. I have no relationship with that company. He has instead chose to continue to insist that I reimburse him for the extreme oversight and negligence that I neither caused or was responsible for remedying. I have provided him the contact information of the company he needs to contact to resolve this matter, and instead of fixing the issue through proper channels has resorted to attempting scar the reputation of my company.
Complaint: [redacted]
I am rejecting this response because:
"...here is a copy of the email from Valtegrity offering to reimburse us. I have also attached my email response to Valtegrity accepting his terms. I have additional emails from Valtegrity confirming that he attempted to reimburse us with ACH payments but he used the wrong bank. He said in other emails that he was correcting the error, changing to the correct bank, but then he simply stopped corresponding and eventually we filed the complaint."
On Nov 26, 2013, at 9:53 PM, "Valtegrity Business Solutions" <[redacted]> wrote:
Mr [redacted],
This is my final correspondence in my attempt to resolve this matter. As a courtesy gesture to resolve this issue and move forward my offer is as follows:
I will issue monthly credit beginning 12/1/2013 and ending with a final payment on 5/1/2014 in the amount of $142.17 each for a total credit of $853.05. If at any time during this period an effort is made to slander or damage the name of my company or contact my existing customer base any credits not yet issued will be cancelled and any legal that can be exhausted will be pursued. The statements made in your previous email and the fact that you have already spoken with one of our clients have made me uncomfortable issuing you a credit in any other manner.
As I stated in prior emails, the company responsible for any credit you feel you may deserve is not Valtegrity Business Solutions. If you are not willing to accept the terms of this arrangement then feel free to seek assistance from any party you choose. The only "pattern" that has been established is that certain clients are asking me to take responsibility for negligence on an issue that could have been resolved years ago before the fees added up to where they are now.
I offer this only as a way to resolve this issue quickly and so that both of our companies can move forward. I am in no way taking responsibility for or accepting liability for this issue.
I await your response
-------- Original message --------
From: [redacted] <[redacted]>
Date: 11/27/2013 6:37 AM (GMT-06:00)
To: Valtegrity Business Solutions <[redacted]>
Subject: Re: Final Notice
This arrangement is fine [redacted]. As long as the credit stays on my account and does not expire monthly to account for any months that I may not charge enough to offset it. Also, please confirm that the credit applies to everything including monthly fees and all credit card transactions i.e. AMEX etc.
Thank you for taking care of this problem.
Regards,
[redacted]
Regards,
[redacted]