Phone response - If something was loose as the consumer states, it would not have taken 4 months for this to happen. Everything was done to spec on his vehicle. On a side note, I have never heard of a dealer looking at brakes when trading in a vehicle. This does not warrant any refund to me.
Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.we did not trade in the vehicle, and if only one screw out of the two were done properly then 4,000 miles is plenty to have this issue happen[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]
Phone response - If something was loose as the consumer states, it would not have taken 4 months for this to happen. Everything was done to spec on his vehicle. On a side note, I have never heard of a dealer looking at brakes when trading in a vehicle. This does not warrant any refund to me.
Better...
Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.we did not trade in the vehicle, and if only one screw out of the two were done properly then 4,000 miles is plenty to have this issue happen[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]