Valu Publishing

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

*** *** accused the magazine of lying to her about the digital issue of the magazineWe provide three digital versions of the magazine: an e-reader (included in the price of the digital subscription which is readable from any device and has a downloadable PDF option); an iOS ap (sold
separately through Apple) and an Android ap(sold separately through the Play Store)*** didn't like viewing the issue in the digital reader and opted to purchase the digital subscription through iOSSince we have no record of subsequent emails from her, today we authorized the cancelation of her subscription and a pro-rated refund based on the delivery of the magazine and access to the digital issue