Mrs. [redacted] came in and paid for an eye exam and a contact lens evaluation. Those exams give you a prescription for eye glasses and a prescription for one brand of contact lenses. In previous years she was in contacts that were included in a coupon we offered. This year she wanted color contacts...
that were not offered in a coupon which was explained at visit. The doctor gave her a prescription for clear contacts in one brand and an addition brand for color contacts as requested at no additional charge. The doctor documented the patient also wanted to try an addition one day contact lens and she would try them for one week and return for a recheck . At that visit if she liked them and wanted an additional prescription it would cost 35.00 additional. She was very upset and I did give her the option to just keep the prescriptions she liked and she voiced her dissatisfaction which I apologized and told her in previous years she had only had one prescription for the charges. I feel we went over and beyond to satisfy Mrs. [redacted] and she did leave with two contact prescriptions and her eye glass prescription . The contacts that she paid for came in the next day and we have documentation that states she was notified. I regret she felt we misrepresented our coupons however she requested color contact lens that we don't offer through a coupon. Respectfully,[redacted]
Mrs. [redacted] came in and paid for an eye exam and a contact lens evaluation. Those exams give you a prescription for eye glasses and a prescription for one brand of contact lenses. In previous years she was in contacts that were included in a coupon we offered. This year she wanted color contacts...
that were not offered in a coupon which was explained at visit. The doctor gave her a prescription for clear contacts in one brand and an addition brand for color contacts as requested at no additional charge. The doctor documented the patient also wanted to try an addition one day contact lens and she would try them for one week and return for a recheck . At that visit if she liked them and wanted an additional prescription it would cost 35.00 additional. She was very upset and I did give her the option to just keep the prescriptions she liked and she voiced her dissatisfaction which I apologized and told her in previous years she had only had one prescription for the charges. I feel we went over and beyond to satisfy Mrs. [redacted] and she did leave with two contact prescriptions and her eye glass prescription . The contacts that she paid for came in the next day and we have documentation that states she was notified. I regret she felt we misrepresented our coupons however she requested color contact lens that we don't offer through a coupon. Respectfully,[redacted]