Valuable Onset, LLC

Complaint: I am rejecting this response because: The bank is unable to resolve because the business told them we did not cancel on time and the business will not help because they say it is in the banks hands There is no resolution from the bank or the business Regards, C [redacted]

Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experienceI am sorry to hear that you were not satisfiedI have reviewed the account and see we were able to issue a refund in the amount of $on December 07, You placed a chargeback on the other charge of $Once a chargeback is filed with your bank we are unable to provide any type of refund as a resolution to the accountThe outcome will be between you and your bank.I am sorry I am not able to help more I hope you have a great day!Sincerely,RenuvaGenix

Complaint: 12664262
I am rejecting this response because:  The bank is unable to resolve because the business told them we did not cancel on time and the business will not help because they say it is in the banks hands.  There is no resolution from the bank or the business.
Regards,
C[redacted]

Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. I am sorry to hear that you were not satisfied. I have reviewed the account and see we were able to issue a refund in the amount of  $84.71 on December...

07, 2017. You placed a chargeback on the other charge of $80.71. Once a chargeback is filed with your bank we are unable to provide any type of refund as a resolution to the account. The outcome will be between you and your bank.I am sorry I am not able to help more I hope you have a great day!Sincerely,RenuvaGenix