Value It

RE; CUSTOMER COMPLAINT ID#[redacted].
TO WHOM IT MAY CONCERN,
THIS LETTER IS IN REFERENCE TO A COMPLAINT BY...

ONE OF OUR CUSTOMERS ABOUT NOT BEING ABLE TO RETURN AN ITEM. VALUE-IT IS A CONSIGNMENT STORE THAT SELLS THE ITEMS FOR OTHER VENDERS. OUR POLICY IS THAT ALL SALES ARE FINAL ON COLLECTABLES AND USED ITEMS, BUT WE ABSOLUTELY TAKE RETURN5 ON NEW ITEMS IF THE CUSTOMER IS NOT SATISFIED. I HAVE TALKED WITH ALL THE EMPLOYEES WHO WORKED ON THE DAY IN QUESTION AND NOBODY REMEMBERS DENYING A RETURN. I AM WRITING A CHECK TO THE CUSTOMER AND PUTTING IT IN THE MAIL FOR THEIR REFUND. SORRY FOR THE CUSTOMERS INCONVIENANCES.
[redacted]. OWNER

Review: This business is selling fake products. The brand Beats by Dr. Dre is a well known company when it comes to headphones. The store I bought them from sold them as if they were real, and when I took them back the next day after finding out they were fake, they wouldn't accept the return.Desired Settlement: I would like my money back.

Business

Response:

RE; CUSTOMER COMPLAINT ID#[redacted].