Value Max

Initial Business Response / [redacted] (1000, 5, 2014/10/01) */ October 1, Revdex.com Attn: [redacted] N Wabash Ave, STE Chicago, IL Re: [redacted] Case Number: XXXXXXXX Dear Mrs [redacted] This is in response to your letter dated September 26, concerning a complaint filed by the above-referenced consumer Our records indicate that on November 25, 2009, [redacted] enrolled in a membership in our Value [redacted] program ("Program") when she completed an order form via the Internet at a website sponsored by google.comThe landing page through which Mrs[redacted] enrolled explained the terms of the offer included the following: 1) Value [redacted] came with a seven-day trial period, during which she could use the benefits; 2) the monthly membership fee would not be charged until after the end of the trial period; 3) the membership could be cancelled during the trial period without incurring any cost by simply calling the Program's toll-free number; 4) the monthly membership fee would be automatically charged each month to Mrs.***' account; and 5) the membership could be cancelled at any time after the expiration of the trial period and the monthly membership fee would no longer be charged In order to enroll in the Program, Mrs[redacted] was required to complete an online order form and provide her personal information, including, her name, address, and credit card numberTo confirm her enrollment, she was then required to enter her e-mail address and then click on a button labeled " [redacted] " after reviewing the terms of the ProgramBased on her acceptance of the offer, an e-mail was sent to Mrs[redacted] at [redacted] @aol.com confirming her enrollment in the Value [redacted] program and providing her with her membership ID number and a link to the Value Max site so she could access her benefits On December 3, after the trial period ended, Mrs[redacted] was charged the $monthly membership fee for the Value [redacted] programMrs[redacted] was charged a total of monthly fees of $19.95, monthly fees of $23.95, monthly fees of $27.95, monthly fees of $32.95, and monthly fees of $37.95, totaling $1,On September 22, 2014, Mrs.***'s Value Max membership was cancelled, and we issued a nine month refund in the amount of $341.55, which was credited to her account on September 22, Although Mrs[redacted] enrolled in the Program by completing and submitting an online order form, customer satisfaction is important to usAs of September 30, 2014, we have issued a refund to her for the balance of the charges in the amount of $1,333.50, which should post to Mrs.***'s account within the next three to five business daysTherefore, Mrs[redacted] will have received a full refund in the amount of $1,If you have any additional questions, please do not hesitate to contact me Sincerely, [redacted] Correspondence Specialist [redacted]

Initial Business Response /* (1000, 5, 2014/10/01) */
October 1, 2014
Revdex.com
Attn: [redacted]
330 N Wabash Ave, STE 3120
Chicago, IL 60611
Re:[redacted]
Case Number: XXXXXXXX

Dear Mrs. [redacted]
This is in response to your letter dated September 26, 2014...

concerning a complaint filed by the above-referenced consumer.
Our records indicate that on November 25, 2009,[redacted] enrolled in a membership in our Value [redacted] program ("Program") when she completed an order form via the Internet at a website sponsored by google.com. The landing page through which Mrs.[redacted] enrolled explained the terms of the offer included the following: 1) Value [redacted] came with a seven-day trial period, during which she could use the benefits; 2) the monthly membership fee would not be charged until after the end of the trial period; 3) the membership could be cancelled during the trial period without incurring any cost by simply calling the Program's toll-free number; 4) the monthly membership fee would be automatically charged each month to Mrs.[redacted]' account; and 5) the membership could be cancelled at any time after the expiration of the trial period and the monthly membership fee would no longer be charged.
In order to enroll in the Program, Mrs.[redacted] was required to complete an online order form and provide her personal information, including, her name, address, and credit card number. To confirm her enrollment, she was then required to enter her e-mail address and then click on a button labeled "[redacted]" after reviewing the terms of the Program. Based on her acceptance of the offer, an e-mail was sent to Mrs.[redacted] at [redacted]@aol.com confirming her enrollment in the Value [redacted] program and providing her with her membership ID number and a link to the Value Max site so she could access her benefits.
On December 3, 2009 after the trial period ended, Mrs.[redacted] was charged the $19.95 monthly membership fee for the Value [redacted] program. Mrs.[redacted] was charged a total of 12 monthly fees of $19.95, 12 monthly fees of $23.95, 12 monthly fees of $27.95, 12 monthly fees of $32.95, and 11 monthly fees of $37.95, totaling $1,675.05. On September 22, 2014, Mrs.[redacted]'s Value Max membership was cancelled, and we issued a nine month refund in the amount of $341.55, which was credited to her account on September 22, 2014. Although Mrs.[redacted] enrolled in the Program by completing and submitting an online order form, customer satisfaction is important to us. As of September 30, 2014, we have issued a refund to her for the balance of the charges in the amount of $1,333.50, which should post to Mrs.[redacted]'s account within the next three to five business days. Therefore, Mrs.[redacted] will have received a full refund in the amount of $1,675.05. If you have any additional questions, please do not hesitate to contact me.
Sincerely,
[redacted]
Correspondence Specialist
[redacted]