Value Propane Inc

First, I would like to make a complaint about the contract that Value Propane supplies to their customers to sign. It's barely legible.

Next, if you would like to discontinue services with them, they can charge you whatever they want to pick up their tanks. This cost is not laid out in the contract. They are charging me $120 to pick their tanks up. This needs to be clarified in their contract! There should not be a fee for them to pick up their tank, especially when we are paying a rental fee for it already, or the fees should be laid out in their contract.

Second, we had two 420-liter tanks rented from them for a fee of $75 as signed on the contract. They are charging me $96 plus HST for both tanks. I have asked them several times to adjust this on their invoice, to no avail, and they are going to be sending us to collections. I have attached both tank rental invoices from them. One is paid, one is not paid—it needs to be adjusted.

The previous homeowners used this company and we thought we had to go with this company or else we would have gone with someone else. After reading the reviews on Value Propane, we are not the first homebuyers to experience this. I feel like homebuyers need to be educated on not having to use previous providers instead of being locked into bullies like this (maybe on a lawyer or real estate level).

Anyways, I look forward to any help to resolve these issues. Thank you.