ValueElectronics.Com Inc.

I bought a UPD900 4K player from ValueElectronics for $3,000.00 on Thurs Oct 19 online. I also bought a 3 year extended warranty. It was delivered on Sat. Oct 21. I set it up the same day that it was delivered (Sat, Oct 21). I tried to play 2 different new 4K movies that I bought approximately 2 weeks prior to buying my new player. The first movie played for approximately 30 to maybe 40 minutes before the picture froze. Even though the picture was frozen and wasn't moving, the numbers on the player display were moving as though the picture on my TV was moving even though it wasn't. I tried to pause the player and then I pressed play again hoping the picture on my TV would start moving and come out of the frozen state of the picture. When that didn't work, I pressed stop, hoping to stop and restart the movie again, which I did. I fast forwarded the movie to just before the part where it froze and pressed play. Once again the movie froze. So I unplugged the player and let it sit for about 5 minutes hoping it would reset. I plugged it back in and the same thing happened again. So I tried a different new movie and it also froze the picture about 30 or 40 minutes into the movie. So I ordered some new 4K movies which were delivered 2 days later on Mon Oct 23. I tried to play one of the new movies and it froze the picture too. On that same Mon, Oct 23, I called ValueElectronics and I spoke to the owner and I informed him about the problem. He said that he would take care of everything but he needed to contact another person who I assume works for the manufacturer and that he would get back to me (this took place on Mon, 10/23). I didn't hear anything back so I made follow up calls on Tues. 10/24, Wed. 10/25, and Thurs 10/26 and was told by his wife each time that he would call me back but he never has. I just want them to fix it and give me a final invoice.