Valvoline Instant Oil Change Reviews (%countItem)
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Valvoline Instant Oil Change Rating
Description: AUTO OIL CHANGE & LUBRICATION SERVICE
Address: 2734 Ridge Pike, Norristown, Pennsylvania, United States, 19403-1612
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I visited a Valvoline a few weeks ago to get an oil change. It was my 1st time ever using this company. The 1st thing that I did not like is they don't tell you how much everything will cost. I know now, if I ever go there in the future, to ask them the total cost of my oil change. I was thinking it would only be about $40. It ended up being about $70.
My main issue is that as soon as I pulled out of there, I heard a strange noise coming from the back of my car. I didn't know what it was. I was on my way to work, which is not far from there. When I parked, I noticed a bolt or something similar in my tire. I called them right away and asked to speak to the manager. I do not recall the name of the gentlemen I spoke with, but he basically told me that there is nothing he could do.
It definitely came from their parking lot. I feel they should have paid for me to get a new tire.
The bolt was in a spot where it was unable to be repaired, so I had to get a whole new tire.
So not only did I just pay the $70 for an oil change, which is a lot to me, I had to turn around and pay about $130 for a new tire.
I do not have that kind of money to even pay an oil change that expensive. But the guys there seemed knowledgeable and were friendly, so I didn't complain about the cost of the oil change. I just would have expected more assistance with my tire issue.
ComplaintID: ***
Response: I spoke with the customer on 12/22/2019. I was not made aware of this situation until I received the Revdex.com complaint. We have no way to investigate what happened because This happened back in June and the Manager she dealt with is no longer with us. With that being said we are reimbursing *** the $103.91 for the tire.
Thank You
Thomas M
Area Manager 40D
110 Carriage Ln Delran NJ 08075
Henley Enterprises DBA Valvoline Instant oil change
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID. I spoke to *** regarding my complaint. He listened to my issue and was more than helpful in resolving it. I am very happy with the outcome! It was so refreshing that I was actually able to speak with a live person at the corporate level. I really appreciate everything that *** was able to do for me. I will definitely be using them again in the near future.
Regards