Valvoline

I took my Pontiac Grand Prix in for an oil change on 2/21/I assumed everything was fine during the oil changeThe service attendant informed me on how much it was and after I paid him, he said I was doneAs I drove off I heard some noise but I assumed it will go awayI drove to 116th in Halsted to pick up my lunch that I called inWhen I returned back in my car I still hard the noise so, I returned my car back to ValvolineWhen the workers seen me turning in he stated that 'We was looking for you, turn your car off NOW'When I turned my car off, they pushed my car insideI asked him what happened and he said don't worry, we about to fix it nowSo, they did something under the car and added more oil againThe manager said next three oil changes is freeOn 3-13-returned back up there to ask them why is my oil light keep coming on to add oil, he added more oilMy last time going there to get oil added was on 3-and they tried to blame it on meSo I contacted corp

complainant: Karon B***
Date: August
respondent: Valvoline Instant Oil Change, *** * *** *** *** *** *** Derrick T*** *** *** *** *** Vehicle: Chevrolet Spark
COMPLAINT:
Aug/09/routine oil change at Valvoline Instant Oil Change, in less than two days (Aug/10/2018) vehicle displayed problems not displaying before routine oil change, customer contacted lube location immediately on August/10/and had vehicle towed to back to Valvoline Instant Oil Change located at *** *** *** Street in Chicago Illinois 60628, alleged business owner Derrick T*** informed not certain of problem nor why oil was not in reservoir nor holding in reservoirAlleged owner, Derrick T*** stated business insurance estimators will inspect the vehicle (August/13/2018) claim can be filedAlleged business owner Derrick T*** had not provided customer with business insurance information nor insurance estimators report Customer

Revdex.com:At this time, I have not been contacted by ACS, Inc regarding complaint ID ***.Sincerely,*** ***

To *** ***,My name is *** ***I am the service center manager at E 23rd St S (AX7115) Independence, MO locationI am responding to the complaint (#***)I called the customer this morning 09/01/and apoligized for the confusion on this problem and let her know that we are
going to refund her $150,as requested, for the serviceI let her know that the check would be sent by mail to her home and I confirmed her address to make sure it was sent to the correct placeShe was satisfied with this resolution to the issue and I invited her back for future service to her vehicleIf you have any questions or concerns, please feel free to email me back or call the shop number at ###-###-####. Thanks, *** *** (SCM)

I received an oil change on Sunday Oct 8th, from the Valvoline oil shop The worker who did the oil change service on my car was being assist by the only other worker in the shopHe was also doing an oil change service on some one else's car as well As we drove the car the rest of that day the car was still very loudOn Oct 9, that night the check oil light appeared on the dash boardI thought maybe I needed to drive the car a little more in order for the oil to run through the entire car before I take it back to the oil shop On Oct 12, Thursday early that morning my car stop on me coming up the street at the red lightI start it back up and tried to drive it again and I made it half way through the block where my car completely stopped on meI called the oil shop and the worker agreed to meet me where me car is once he was done taking care of some customersI got out the car to check the oil stick with a paper towel and the was absolutely no oil in my car.He aske

I took my Pontiac Grand Prix in for an oil change on 2/21/I assumed everything was fine during the oil changeThe service attendant informed me on how much it was and after I paid him, he said I was doneAs I drove off I heard some noise but I assumed it will go awayI drove to 116th in Halsted to pick up my lunch that I called inWhen I returned back in my car I still hard the noise so, I returned my car back to ValvolineWhen the workers seen me turning in he stated that 'We was looking for you, turn your car off NOW'When I turned my car off, they pushed my car insideI asked him what happened and he said don't worry, we about to fix it nowSo, they did something under the car and added more oil againThe manager said next three oil changes is freeOn 3-13-returned back up there to ask them why is my oil light keep coming on to add oil, he added more oilMy last time going there to get oil added was on 3-and they tried to blame it on meSo I contacted corp