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V&L Appliance Repair

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V&L Appliance Repair Reviews (3)

On December 2, I received a call from my valued customer [redacted] *at 4:pm to fix her friends washing machineAt 4:pm I arrived to her friends house at [redacted] Rang doorbell, [redacted] *answered the door and I said “hello, my name is [redacted] from V&L Appliance and I asked her what is the problem with your washing machineShe told me that it is stuck and doesn’t want to do anything at around 5:pm [redacted] *arrived to the same addressI drained the water from the washing machine and removed a sick from the drain pump and showed to [redacted] *after all the work I did I checked to make sure the washing machine is working and checked for leaks too [redacted] *asked me how much [redacted] would have to pay, and I told her the regular labor charge is $60, but I will be charging $today because I worked on the same machine in August 14, after another company tried to fix and caused machine to break down and flood the houseAnd my warranty on all labor and parts is days, but only on the work that I did, not on the whole unit, and I wrote an invoice for the amount of $and gave her it, and she paid me cash $60, and I did write on invoice paid cash $after getting paidAt 6:pm I left the house to go to the next customerAt 7:pm [redacted] *called me again and told me that the washing machine stopped working, and I asked her if it’s okay to stop by in minutes or so, and she said yes come byAt 8:pm I arrived to the same address and [redacted] ’s girlfriend answered the door, [redacted] stood close to her and I said hello to both of themI checked out the washer machineWhile I was checking out washing machine her girlfriend asked me why the dryer was working, but the washing machine was not working, and I told her that dryer’s power outlet is volts which is separate line from washing machine because the washing machine is only voltsWashing machine is fine but all found breaker for laundry room have no power, and I checked in garage breaker panel, and found breaker for laundry room switched to the off position (not tripped) someone physically turned off on purposeI turned on the breaker and tested the washing machine and it started workingI told them that their breaker in the garage was off, and I told them have a good night, and left the house at 8:pm and didn’t charge anything because of the warranty on any of my labor is daysAt8:pm [redacted] *called me and told me that you are unprofessional and rude, when you came to the door you didn’t even say help to me, I told her that I did say helloI don’t want to argue with people because any arguments with anyone are not good for any reasonWhile I was at [redacted] ’s house everything seemed perfectly fine from her side and mineI never knew it could be a problemI was tired of working whole day, and my family was tired of waiting for me at that late timeI’ve had an Appliance Repair business for a little more than years, and I never had any complaintsMy answer to Desired Settlement: My business is not a scam and I have all my licenses up to dateI do not support Meals on WheelsI do support Loaves and Fishes with their repairs of all appliances.Sincerely [redacted]

On December 2, 2015 I received a call from my valued customer [redacted]. at 4:31 pm to fix her friends washing machine. At 4:58 pm I arrived to her friends house at [redacted] Rang doorbell, [redacted]. answered the door and I said “hello, my name is [redacted] from V&L Appliance...

and I asked her what is the problem with your washing machine. She told me that it is stuck and doesn’t want to do anything at around 5:10 pm [redacted]. arrived to the same address. I drained the water from the washing machine and removed a sick from the drain pump and showed to [redacted]. after all the work I did I checked to make sure the washing machine is working and checked for leaks too. [redacted]. asked me how much [redacted] would have to pay, and I told her the regular labor charge is $60, but I will be charging $50 today because I worked on the same machine in August 14, 2015 after another company tried to fix and caused machine to break down and flood the house. And my warranty on all labor and parts is 90 days, but only on the work that I did, not on the whole unit, and I wrote an invoice for the amount of $50 and gave her it, and she paid me cash $60, and I did write on invoice paid cash $60 after getting paid. At 6:05 pm I left the house to go to the next customer. At 7:47 pm [redacted]. called me again and told me that the washing machine stopped working, and I asked her if it’s okay to stop by in 20 minutes or so, and she said yes come by. At 8:20 pm I arrived to the same address and [redacted]’s girlfriend answered the door, [redacted] stood close to her and I said hello to both of them. I checked out the washer machine. While I was checking out washing machine her girlfriend asked me why the dryer was working, but the washing machine was not working, and I told her that dryer’s power outlet is 240 volts which is separate line from washing machine because the washing machine is only 120 volts. Washing machine is fine but all found breaker for laundry room have no power, and I checked in garage breaker panel, and found breaker for laundry room switched to the off position (not tripped) someone physically turned off on purpose. I turned on the breaker and tested the washing machine and it started working. I told them that their breaker in the garage was off, and I told them have a good night, and left the house at 8:27 pm and didn’t charge anything because of the warranty on any of my labor is 90 days. At8:30 pm [redacted]. called me and told me that you are unprofessional and rude, when you came to the door you didn’t even say help to me, I told her that I did say hello. I don’t want to argue with people because any arguments with anyone are not good for any reason. While I was at [redacted]’s house everything seemed perfectly fine from her side and mine. I never knew it could be a problem. I was tired of working whole day, and my family was tired of waiting for me at that late time. I’ve had an Appliance Repair business for a little more than 10 years, and I never had any complaints. My answer to Desired Settlement: My business is not a scam and I have all my licenses up to date. I do not support Meals on Wheels. I do support Loaves and Fishes with their repairs of all appliances.Sincerely [redacted]

Review: On Dec 4 2012 I was referred by a friend because my washing machine was not working when I asked the gentleman that came into my house to do the repair what his name was he did not tell me he seem to have an accent when speaking with him so I didn't want to be rude I trusted my girlfriend's referral. When I asked how much the service would cost he was not give me a clear price! he said how much do you have? I would like the most that you can spend ?I just feel like this was not legal. I was telling him that I had some problems with my air-conditioning as well and if he had a referral please let me know he went into my garage after the washer is fixed. I saw him. A few hours later I want to throw in a load of laundry and the laundry machine was still broken so I called him and asked him to come back. He said it had some thing to do with the power switches in my garage and he could possibly fix my washer again for more money. When I refused because I cannot afford to spend more money he said that I should call someone else. When I called him he just hung up on me because I asked him why the machine was working and then all of a sudden it stopped I wasn't trying to be rude a just hung up on me I feel that is unprofessional As well. I paid him 50$ and a 10$ tip. I don't want him to do this to other people and I feel that you need to know that he's not conducting business in a professional or legal manner. My [redacted] had no service order numbers and none of the boxes were checked early service requested date promised under the prescription description in the receipt there's just a scribble an underage it says test Pump. under labor and services says $50 and the person signed his name but with [redacted]Desired Settlement: I would like the business to know that what they're doing is not legal I would like you to let them know that this business is a scam. Can you verbally reprimand him? I would like a refund to be donated to Meals on Wheels.

Business

Response:

On December 2, 2015 I received a call from my valued customer [redacted]. at 4:31 pm to fix her friends washing machine. At 4:58 pm I arrived to her friends house at [redacted] Rang doorbell, [redacted]. answered the door and I said “hello, my name is [redacted] from V&L Appliance and I asked her what is the problem with your washing machine. She told me that it is stuck and doesn’t want to do anything at around 5:10 pm [redacted]. arrived to the same address. I drained the water from the washing machine and removed a sick from the drain pump and showed to [redacted]. after all the work I did I checked to make sure the washing machine is working and checked for leaks too. [redacted]. asked me how much [redacted] would have to pay, and I told her the regular labor charge is $60, but I will be charging $50 today because I worked on the same machine in August 14, 2015 after another company tried to fix and caused machine to break down and flood the house. And my warranty on all labor and parts is 90 days, but only on the work that I did, not on the whole unit, and I wrote an invoice for the amount of $50 and gave her it, and she paid me cash $60, and I did write on invoice paid cash $60 after getting paid. At 6:05 pm I left the house to go to the next customer. At 7:47 pm [redacted]. called me again and told me that the washing machine stopped working, and I asked her if it’s okay to stop by in 20 minutes or so, and she said yes come by. At 8:20 pm I arrived to the same address and [redacted]’s girlfriend answered the door, [redacted] stood close to her and I said hello to both of them. I checked out the washer machine. While I was checking out washing machine her girlfriend asked me why the dryer was working, but the washing machine was not working, and I told her that dryer’s power outlet is 240 volts which is separate line from washing machine because the washing machine is only 120 volts. Washing machine is fine but all found breaker for laundry room have no power, and I checked in garage breaker panel, and found breaker for laundry room switched to the off position (not tripped) someone physically turned off on purpose. I turned on the breaker and tested the washing machine and it started working. I told them that their breaker in the garage was off, and I told them have a good night, and left the house at 8:27 pm and didn’t charge anything because of the warranty on any of my labor is 90 days. At8:30 pm [redacted]. called me and told me that you are unprofessional and rude, when you came to the door you didn’t even say help to me, I told her that I did say hello. I don’t want to argue with people because any arguments with anyone are not good for any reason. While I was at [redacted]’s house everything seemed perfectly fine from her side and mine. I never knew it could be a problem. I was tired of working whole day, and my family was tired of waiting for me at that late time. I’ve had an Appliance Repair business for a little more than 10 years, and I never had any complaints. My answer to Desired Settlement: My business is not a scam and I have all my licenses up to date. I do not support Meals on Wheels. I do support Loaves and Fishes with their repairs of all appliances.Sincerely [redacted]

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Description: Appliances - Major - Dealers

Address: 6450 Linn Way, Rio Linda, California, United States, 95673-3219

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