V&R Flooring Reviews (1)
V&R Flooring Rating
Description: FURNITURE-RETAIL, FLOOR LAYING, REFINISHING & RESURFACING
Address: 8004 Shepherdsville Rd, Louisville, Kentucky, United States, 40219
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Review: I purchased a bed from V & R Flooring Nov. 2008. The mattress this year began to curl along the edges, and now the whole mattress lumps in places. I have a 10 year warranty on the mattress. I contacted the owner in July of this year, 2012. He told me he would check with the mattress company. He never got back with me. I called him back in Aug. He was still checking on it. I called back 9/26, and he said to send him pictures. I did. The mattress I ordered was to be a memory foam mattress. In order to take the pictures I had to cut off the encasement around the mattress. When I did I notice this was a regular foam mattress. I was very yellowed and coming unglued. This did not look like a 2 1/2 year old mattress. It actually looked like a used much older mattress. I feel this was the wrong mattress to begin with. However, it is falling apart. After sending pictures, he again has not returned my calls. Also, this is a motorized bed, and now the lower end of the bed has stopped working, so that the foot does not come up anymore.Desired Settlement: I would like the upper portion replaced with the correct memory foam mattress, as it does have a 10 year warranty.
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Response:
The papers work is done waiting for the replacement mattress to come in-due first of the year. I will call customer and let them know. when to pick up. thanks, v&r flooring