Van 3 Auto Transport, Inc.

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We had a driver assigned to pick up the vehicle, but he was delayed due to mechanical issues with the truckWhen this happens we call the client and ask them to make special arrangements, as mechanical issues are very common in the car shipping businessShe told us that her brother will not
be able to leave the vehicle with anyone at the pick up location and that they will move it to another locationWe dispatched a second driver to go to the pick up location, but he was not able to reach anyoneHe told us that he tried calling over five times and even left voicemails, but he could not reach anyone, therefore, he left to pick up other vehiclesI personally spoke with Jennifer and she said she would like to get a full refund last weekWe did our best to pick up the vehicle two times, unfortunately it did not work out for the reasons given earlierHer money has been fully refunded and we hope that his complaint has been resolved

Our driver made a few phone calls in order to reach the customer to pick up her vehicleOur driver is not allowed to go to the pick up address in order to pick up a vehicle before he reaches the pick up location by phoneSince he was not able to reach anyone, he had to keep going in order to pick up the next vehicleOur driver has absolutely no reason to lie that he went to load the vehicle due to the fact that this would mean that he will loose the business, meaning he will make less money on that particular tripWe would like to offer the customer a $discount next time she wants to ship a vehicle anywhere in the United States

This auto transport company shipped my vehicle from Naples to Milwaukee. I called around to get quotes from a lot of companies. They were not the cheapest, but they were also not the most expensive. Their prices were fair, especially for the services that they provide. I have used the services of other car shippers, and this is by far the best experience. They are very easy to get in contact with, and they actually answer the phone right away (no annoying hold times) My car arrived dirty, as I used open car shipping, but that is understandable since there was a major snow storm in Chicago. This company did a great job, and I would use them again for sure.

Complaint: [redacted]
I am rejecting this response because: I still have not received my refund and I would never use this company again! Bobby knew how much we needed this vehicle transported ASAP, why would we not pick up our phones when the driver supposedly called?? The first time the driver called he even stated that he wasn't sure he could pick up the vehicle because it would be the last one on the truck and he's already running late. That tells me the driver lied to you so he could just keep going. Regardless of the driver situation, you still could not get the vehicle picked up after we gave you two weeks to get it done. You ignored our phone calls and gave us the run around every time! I shouldn't have to call you from 3 different phone numbers to get a status. I called another company, they had excellent customer service and delivered the vehicle within 4 days! I just want my $625 back!
Sincerely,
[redacted]