I was down in Grand Rapids for the Horticultural and Vegetable convention the week of December 8th. A customer of mine bought a group of tickets for the Bob Seger concert and gave me one as a birthday present. When we went to go in I was stopped by the security guard who stated that my ticket had already been scanned, I watched as the rest of our group went through. All our tickets wee in the same row. I asked the guard what I could do to remedy the situation and he sent me to the ticket office booth. I explained the situation to a young lady who showed my ticket to a man in the office with her. Her answer to me was sorry the ticket had been scanned and I was not getting in to the concert. I asked her if the seat was not used were they going to refund my friends money? Her answer was no, they did not do that. The seat went vacant that night. It is painfully apparent that to me that your organization has no plan for customer service issues.
I was down in Grand Rapids for the Horticultural and Vegetable convention the week of December 8th. A customer of mine bought a group of tickets for the Bob Seger concert and gave me one as a birthday present. When we went to go in I was stopped by the security guard who stated that my ticket had already been scanned, I watched as the rest of our group went through. All our tickets wee in the same row. I asked the guard what I could do to remedy the situation and he sent me to the ticket office booth. I explained the situation to a young lady who showed my ticket to a man in the office with her. Her answer to me was sorry the ticket had been scanned and I was not getting in to the concert. I asked her if the seat was not used were they going to refund my friends money? Her answer was no, they did not do that. The seat went vacant that night. It is painfully apparent that to me that your organization has no plan for customer service issues.