Sign in

Van Cleef & Arpels, Inc.

Sharing is caring! Have something to share about Van Cleef & Arpels, Inc.? Use RevDex to write a review
Reviews Van Cleef & Arpels, Inc.

Van Cleef & Arpels, Inc. Reviews (3)

Revdex.com:At this time, my complaint, ID [redacted] regarding Van Cleef & Arpels, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Review: I am living in Houston and I bought a pair of wedding bands from Van Cleef & Arpels by contacting the sales representative over phone in February 2016. Before I finish the payment, I double check with the sales representative to make sure deliver me a pair of brand new rings. But when I receive the package and open the box in around February [redacted], 2016. I found the woman's ring is fine but the man's ring has some scratches on the surface. The scratches are distributed along the ring.

Then I went to the VCA Houston store to check the rings. The Houston representative told me the rings did have some scratches. I contacted with New York representative about this issue, and he told me that he can't help me to exchange the ring because his Houston college has told him the rings had some scratches. I said those scratches are not made by me. I never wore the ring and I keep the rings in the box all the time as it was initially delivered to me. But they insisted that the men's ring was in condition when they put them in the box. I said I can deliver the ring back to New York in case different sales representative have different criteria. They said it was not necessary, even if I deliver back the ring, the only thing they can do is to polish the ring not exchange. Simply speaking, they want me to be responsible for the scratches on the rings. But I didn't wear the ring at all. The scratches were there when the first time I open the boxes.Desired Settlement: I want exchange the ring from New York VCA store with Houston VCA store because I am living in Houston. I will be in the store myself to have a check when I get the new ring. They said they can help me polish the ring but I can't accept it. Otherwise, I want to totally return the pair of rings, both the man's and the woman's rings together.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Van Cleef & Arpels, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: Purchased a necklace from Van Cleef and Arpels Boutique in las vegas by phone. The boutique offered free extension to the necklace on the phone when I made the purchase, without additional disclosure of exchange policy. I am not happy with the the necklace and would like to exchange it for something more expensive. However, the sales agent declined to honor exchange, saying after the extension the item cannot be exchanged, even though the exchange policy on the receipt says the following (which does not mentioned the extension, and my understanding is that extension and engraving are very different things):

"RETURN POLICY - Merchandise must be returned within 30 days to the boutique from which it was originally purchased. It must be presented in its

original packaging and accompanied by the appropriate sales slip. We will be pleased to arrange an exchange or issue a merchandise credit. NO CASH

OR CREDIT CARD REFUNDS will be given. We cannot accept returns of correctly engraved merchandise or items which show signs of wear."Desired Settlement: I would appreciate if the boutique store can honor the exchange policy stated on their receipt, and allow me to pay the price difference and exchange this item for a different necklace .

+1
Check fields!

Write a review of Van Cleef & Arpels, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Van Cleef & Arpels, Inc. Rating

Overall satisfaction rating

Description: JEWELERS-RETAIL

Address: 744 Fifth Avenue, New York, New York, United States, 10019


Add contact information for Van Cleef & Arpels, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated