RE: ID # [redacted] To Whom It May Concern: We cleaned Mr [redacted] car on 6-25-He had called us on 6-28-stating that he wasmissing a flash drive with music on it and wanted to know if we had found itWe asked our interiorworkers and they said they did find one but it was the wrongWe continued to look but without any lucktold Mr [redacted] that we did not find it Please keep in mind that we have a large sign that is posted in our front lobby store that clearly states"we are not responsible for lost or stolen items"But to keep in good standing with our customers wedecided to make him an offer as he seemed to be very upset about losing his musicWe told him that wewould give him $to buy a new flash drive and there was a deal that gives you in fact the capability ofdownloading 20,songs and he refused this offer We never received any complaints from him about the detailing that was done, so therefore we believethat giving a full refund for the detail that was done would not apply in this situationAs far as we areconcerned there is nothing else that we can offerFor the record we must mention that this service thatwas performed on Mr [redacted] vehicle was already pre-paid from a gift certificate that was given as agift for for Father's DayIt is our company policy that states we do not give refunds on gift certificates Sincerely,Alison V [redacted]
RE: ID # [redacted] To Whom It May Concern: We cleaned Mr [redacted] car on 6-25-He had called us on 6-28-stating that he wasmissing a flash drive with music on it and wanted to know if we had found itWe asked our interiorworkers and they said they did find one but it was the wrongWe continued to look but without any lucktold Mr [redacted] that we did not find it Please keep in mind that we have a large sign that is posted in our front lobby store that clearly states"we are not responsible for lost or stolen items"But to keep in good standing with our customers wedecided to make him an offer as he seemed to be very upset about losing his musicWe told him that wewould give him $to buy a new flash drive and there was a deal that gives you in fact the capability ofdownloading 20,songs and he refused this offer We never received any complaints from him about the detailing that was done, so therefore we believethat giving a full refund for the detail that was done would not apply in this situationAs far as we areconcerned there is nothing else that we can offerFor the record we must mention that this service thatwas performed on Mr [redacted] vehicle was already pre-paid from a gift certificate that was given as agift for for Father's DayIt is our company policy that states we do not give refunds on gift certificates Sincerely,Alison V [redacted]