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Van Dyke Financial

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Van Dyke Financial Reviews (3)

March 29, 2016We are sorry that *** *** is unhappy with our response, but we can offer no further information due to HIPPA rules and compliance issues.We have attempted on multiple occasions to speak to *** *** regarding this matterUnfortunately, she does not agree with our office policy, as her prerogative, As I explained in my March 18th letter, we stand by our policies and will not bill a different insurance because her plan applied it toward her annual deductible.Thank you again for allowing us to respond to the situation,Sincerely,Kim H.Patient Accounts Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I disagree with Tri County Eye's response I will be sending the following letter to DrG*** at Tri County Eye today:Dear DrG***:I am writing to you because I am not making any progress with your office staff The facts are as follows: I made an appointment for December 11, for a Routine Eye Exam On December 11, I had a Routing Eye Exam Your office staff apparently billed *** *** for something other than a Routine Eye Exam *** *** applied it to my annual deductible The Billing should have gone to *** *** per your Medical vsVision Procedures Per a recent phone conversation with *** ***, they did not care if *** *** is invoiced for this exam Per a recent three way conversation with your Staff, *** ***, and myself, *** *** instructed your office to bill them and they will pay the invoice.I don't believe that it is my job to instruct your office staff to invoice the appropriate insurance company I do beliee when *** *** instructed your office to bill them and they will pay the invoice, the conversation is over.If you have any questions, please feel free to contact me.*** *** Regards,
*** ***

March 18, 2016We are in receipt of your letter dated March 15, 2016 regarding [redacted]'s complaint against our company.As this is a healthcare issue, I am limited to the information that I can supply due to HIPPA regulations.Our office has spoken to [redacted] on many occasions about this issue. We...

have attempted to explain to her the difference between a Routine examination (to which you can bill a Vision Plan) and a Medical examination.[redacted] has a pre-existing condition that would drive our examination to be of the Medical nature. If [redacted] had wished to use her vision insurance, this would have needed to be conveyed to the staff at one of two times; at the time of the appointment schedule OR at the time of check-in BEFORE the examination was started. She did not voice this at either of these two times.Our patients are given explanation as to the difference between a Routine examination and a Medical examination at the check-in process, We notify them that once the claim has been sent to the insurance, we cannot bill a different plan for more favorable outcome to the patient, as this has become a more frequent request due to the change in the healthcare industry and the increased frequency of insurance deductibles. I have enclosed a copy of the notification with her electronic signature.While we are sorry to hear [redacted] is unhappy, we stand by our policy and are not able to bill her Vision Plan because her medical insurance has applied its payment toward her annual deductible.Thank you again for allowing us to respond to an unfortunate situation. If you require any additional information, please feel free to contact me directly.Sincerely,Kim H.Patient Accounts Manager

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Address: PO Box 2264, Bakersfield, California, United States, 93303-2264

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