Van Dyke's Restorers

Complaint: [redacted] I am rejecting this response because: Please be advised a credit did appear on my American Express bill on Friday September 30th for items returned on August 24th, It was not for the full amountI expected to be charged return postage for items returned to the above referenced firm but $seems excessiveAs explained in my original complaint I did try to handle this myself calling customer service and receiving promises that my return would be handledOn my last call to this firm I waited to talk with a supervisor that was unable to take my callI asked to be called back and to date I have not received a call or an email of explanationI will not ever do business with these people again and would advise others to be very cautious in doing so Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I didn't call but emailed Customer Service with my complaint and here is my correspondence and their response if they'd like to review it for training purposes: 6/22Good evening,I placed order # [redacted] on 6/6/via your website and paid $for day shippingConsidering that I finally received the shipment today, 6/22/17, which is days after I ordered it, I would like to be credited for shippingI certainly did not receive expedited shipping or if I did, I'm very disappointed in your order turn timeI expected to receive the items by 6/at the latest, not days laterI needed the items for a photo shoot and your website did not indicate it would take daysI also never received an email order confirmation or any communication from your company when my order shipped, so I assumed the order had not gone throughI was surprised to receive the package today.I am very happy with the items I received, but not with your order process.Thank you[redacted] [redacted] 's response:Dear Ms [redacted] , Thank you for contacting Van Dyke’s Restorers! We are committed to excellence, and we greatly appreciate that you have chosen us for your restoration project.We sincerely apologize for the delayHowever, your order was shipped on 6/20/and received 6/22/so your order was received in the correct amount of timeWe are here to serve you; please let us know if there is any way that we can make your shopping experience more enjoyableThank you for contacting Van Dyke’s Restorers and have a nice day! Warm regards, [redacted]

We apologize for any inconvenience this may have causedWe would be happy to refund the original purchase price of $with tax your total refund will be $We have previously sent your information on the condition and hazard of this product to our vendorAgain our apologies as we strive to review the reason for the default in the productIf we can be of further assistance, please let us knowWe will review all correspondence sent to our customer service department and follow up with any needs in working with our team on resolutions

Our apologies, after further research, it appears our customer did not receive an additional shipment for this same itemWe refunded the additional $todayAs soon as the transaction is closed with our financial services we will provide the customer with a transaction IDMr [redacted] will receive an email explanation of our errorThe refund will be resolved with today's dateTraining will be provided to all names involved on the complaint

Mr***,Thank you for contacting Van Dyke's Restorers! We are committed to excellence, and we greatly appreciate that you have chosen us for your restoration projectWhen processing your exchange we credited your account for the $We sincerely apologize for any inconvenience this may
have causedWe have expedited your request for a refund to our billing department to process the refund checkWe will follow up with an email as to when you can expect to receive the return credit. All calls are recorded so we can certainly review the information you were providedWe apologize for any inconvenience and confusing information that we may have provided in processing your return/exchange. Warm Regards,***@vandykes.com

Initial Business Response /* (1000, 5, 2016/02/09) */
With this item having a one year warranty and has since been discontinued, we will be asking this customer to take the faucet to her local *** Store for replacement partsThis should be considered routine maintenanceSince we no
longer carry the faucet, we would be happy to reimburse the customer by check, for the expense of replacement cartridgesAll she would need to do is scan and email us her receipt for replacement cartridgesTwo phone messages have been left for the customer to contact Van Dyke's Restorers, and we are contacing the customer by email this morning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I didn't call but emailed Customer Service with my complaint and here is my correspondence and their response if they'd like to review it for training purposes: 6/22Good evening,I placed order #*** on 6/6/via your website and paid $for day shippingConsidering that I finally received the shipment today, 6/22/17, which is days after I ordered it, I would like to be credited for shippingI certainly did not receive expedited shipping or if I did, I'm very disappointed in your order turn timeI expected to receive the items by 6/at the latest, not days laterI needed the items for a photo shoot and your website did not indicate it would take daysI also never received an email order confirmation or any communication from your company when my order shipped, so I assumed the order had not gone throughI was surprised to receive the package today.I am very happy with the items I received, but not with your order process.Thank you.*** ***. ***'s response:Dear Ms***, Thank you for contacting Van Dyke’s Restorers! We are committed to excellence, and we greatly appreciate that you have chosen us for your restoration project.We sincerely apologize for the delayHowever, your order was shipped on 6/20/and received 6/22/so your order was received in the correct amount of time. We are here to serve you; please let us know if there is any way that we can make your shopping experience more enjoyableThank you for contacting Van Dyke’s Restorers and have a nice day! Warm regards, ***

Complaint: ***
I am rejecting this response because:
Please be advised a credit did appear on my American Express bill on Friday September 30th for items returned on August 24th, It was not for the full amountI expected to be charged return postage for items returned to
the above referenced firm but $seems excessiveAs explained in my original complaint I did try to handle this myself calling customer service and receiving promises that my return would be handledOn my last call to this firm I waited to talk with a supervisor that was unable to take my callI asked to be called back and to date I have not received a call or an email of explanationI will not ever do business with these people again and would advise others to be very cautious in doing so
Sincerely,
*** ***

We apologize for any inconvenience this may have causedWe would be happy to refund the original purchase price of $with tax your total refund will be $We have previously sent your information on the condition and hazard of this product to our vendorAgain our apologies as we strive
to review the reason for the default in the productIf we can be of further assistance, please let us knowWe will review all correspondence sent to our customer service department and follow up with any needs in working with our team on resolutions

Dear Mr***, Thank you for contacting Van Dyke's Restorers! We are committed to excellence, and we greatly appreciate that you have chosen us for your restoration projectWe apologize for any inconvenience you experienced with returning product to usOur records indicate a refund
processed 6/7/for the return of order ***The amount refunded was $We made every attempt to stop the shipment with our vendorOur apologies that you did not receive the return shippingWe processed a refund in the amount of $todayWe will escalate the refund through the appropriate department to return your shipping costs timely We are here to serve you; please let us know if there is any way that we can make your shopping experience more enjoyableOur customer service department is available Monday-Friday 8am-pm and Saturdayam-pmThank you for contacting Van Dyke’s Restorers and have a nice day! Warm regards, ***Customer ServiceVan Dyke’s Restorers***@vandykes.com

Dear Ms***,A refund processed on 6/27/for the amount of $A refund transaction goes through the typical settlement process and as soon as the funds are available (3-business days) the funds are returned to your bankWe would be happy to provide you with a refund transaction ID to provide your bankWe will send this in a separate email as we will need to reach out to our financial departmentWe should have this information emailed to you by mid day. Please let us know if there is any way that we can make your shopping experience more enjoyableThank you for contacting Van Dyke's Restorers.Warm Regards,***

Our apologies, after further research, it appears our customer did not receive an additional shipment for this same itemWe refunded the additional $todayAs soon as the transaction is closed with our financial services we will provide the customer with a transaction IDMr*** will
receive an email explanation of our errorThe refund will be resolved with today's dateTraining will be provided to all names involved on the complaint

Ms***,We apologize for any inconvenienceWe will be happy to refund the day shipping on your orderAll of our calls are recorded, and we did not find a recorded phone call for the month of June for phone number listed, (***)Is there another phone number you may have called from?
We would be happy to review the callA refund will processed today, (6/27/17)Please allow 3-business days depending on the time frame of your bank to return your refund to you Please let us know if we can be of further assistance

Initial Business Response /* (1000, 5, 2015/10/15) */
We have resolved this issue with the cusotmer on 10/14/A refund has been processed in the amount of $We have apologized for the inconvenience this matter has caused to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are unable to refund credit card due to customer filing a chargeback throught the credit card companyRefund processed through the chargeback