Van Dyke's Restorers

We are unable to refund credit card due to customer filing a chargeback throught the credit card company. Refund processed through the chargeback.

Initial Business Response /* (1000, 5, 2015/10/15) */
We have resolved this issue with the cusotmer on 10/14/15. A refund has been processed in the amount of $25.59. We have apologized for the inconvenience this matter has caused to the customer.

Complaint: [redacted]
I am rejecting this response because:
Please be advised  a credit did appear on my American Express bill on Friday September 30th 2016 for items returned on August 24th, 2016. It was not for the full amount. I expected to be charged return postage for items returned to...

the above referenced firm but $45.39 seems excessive. As explained in my original complaint I did try to handle this myself calling customer service and receiving promises that my return would be handled. On my last call to this firm I waited to talk with a supervisor that was unable to take my call. I asked to be called back and to date I have not received a call or an email of explanation. I will not ever do business with these people again and would advise others to be very cautious in doing so.
Sincerely,
[redacted]

Dear Mr. [redacted], Thank you for contacting Van Dyke's Restorers! We are committed to excellence, and we greatly appreciate that you have chosen us for your restoration project. We apologize for any inconvenience you experienced with returning product to us. Our records indicate a refund...

processed 6/7/16 for the return of order [redacted]. The amount refunded was $165.29. We made every attempt to stop the shipment with our vendor. Our apologies that you did not receive the return shipping. We processed a refund in the amount of $18.95 today. We will escalate the refund through the appropriate department to return your shipping costs timely.  We are here to serve you; please let us know if there is any way that we can make your shopping experience more enjoyable. Our customer service department is available Monday-Friday 8am-8 pm and Saturday8 am-4 pm. Thank you for contacting Van Dyke’s Restorers and have a nice day! Warm regards, [redacted]Customer ServiceVan Dyke’s Restorers[redacted]@vandykes.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I didn't call but emailed Customer Service with my complaint and here is my correspondence and their response if they'd like to review it for training purposes: 6/22Good evening,I placed order #[redacted] on 6/6/17 via your website and paid $35.00 for 2 day shipping. Considering that I finally received the shipment today, 6/22/17, which is 16 days after I ordered it, I would like to be credited for shipping. I certainly did not receive expedited shipping or if I did, I'm very disappointed in your order turn time. I expected to receive the items by 6/10 at the latest, not 12 days later. I needed the items for a photo shoot and your website did not indicate it would take 12 days. I also never received an email order confirmation or any communication from your company when my order shipped, so I assumed the order had not gone through. I was surprised to receive the package today.I am very happy with the items I received, but not with your order process.Thank you.[redacted]. [redacted]'s response:Dear Ms. [redacted],  Thank you for contacting Van Dyke’s Restorers! We are committed to excellence, and we greatly appreciate that you have chosen us for your restoration project.We sincerely apologize for the delay. However, your order was shipped on 6/20/17 and received 6/22/17 so your order was received in the correct amount of time. We are here to serve you; please let us know if there is any way that we can make your shopping experience more enjoyable. Thank you for contacting Van Dyke’s Restorers and have a nice day! Warm regards, [redacted]

We apologize for any inconvenience this may have caused. We would be happy to refund the original purchase price of $32.49 with tax your total refund will be $37.50. We have previously sent your information on the condition and hazard of this product to our vendor. Again our apologies as we strive...

to review the reason for the default in the product. If we can be of further assistance, please let us know. We will review all correspondence sent to our customer service department and follow up with any needs in working with our team on resolutions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our apologies, after further research, it appears our customer did not receive an additional shipment for this same item. We refunded the additional $120.07 today. As soon as the transaction is closed with our financial services we will provide the customer with a transaction ID. Mr. [redacted] will...

receive an email explanation of our error. The refund will be resolved with today's date. Training will be provided to all names involved on the complaint.