Van Gogh School Photographers, Inc

Dear *** ***,Van Gogh School Photographers is sorry for any inconveniences that we have caused you!We have a guaranteed satisfaction policy at Van Gogh School Photographers. If you are not happy with your photo's, we give you two optionsWe provide a retake day at your school so you can
retake your photo or you can request a full refundWith both options you must return your unwanted photos(Our secretary gave you the correct options)As far as us photo shopping your student photo's, we did not do that, sometimes with the green screen program the green screen knockout may not process correctly, which would give your student photo a funny a lookWe would be more than happy to reprint those photo's to try to correct the problem. Please feel free to contact me if you have any questions or you would like us to reprint your child's photo. Sincerely, *** ***
***

Complaint: [redacted]
I am rejecting this response because: Your receptionist and the manager promised me that I  could keep the photo as well as I would receive a refund check in the mail for the amount of the photo so why have I not received it yet?!
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