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Van Gorder's Autobody

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Van Gorder's Autobody Reviews (1)

Review: My son-in-law let my son use his car. During the small amount of time that my son was using it, he had an accident with the car. The car rolled..landed on the roof and caught on fire. The car is a total loss. [redacted] Autobody, [redacted] towed the car with his flatbed. My son was not given the option of who would pick the car up from the scene. The State Police made that choice. Today, [redacted] took the car to the junk yard and was paid approximately $250.00 for junking it. My son-in-law who legally owns the car, never came him permission to do so. Along with this, [redacted] refused to give my son any personal items that where left unharmed from the fire without paying him $50. Now, my son-in-law was in contact with his insurance company and was told by them that [redacted] had no legal rights to junk the car without my son-in-laws signature. The State Police would do nothing about this. So, who's going to fix this????Desired Settlement: The entire dollar amount that [redacted] Autobody, [redacted] received for junking the car without permission or discussion with the titled owner, the $50 that he wanted as he held onto the personal items until he recieved it and a letter of apology.

Business

Response:

We received a call from NY state police requesting a flat

bed for a one car accident involving a older model vw which had rolled, burned

vehicle die to operator error. Upon receipt of a call from the NYC Police we are contracted to respond asap

to remove the vehicle from the roadway or general prozimity we arrived shortly after the call

to the scene to be informed we would have to sit idle for a while due to the

fact that vehicle still had “hot spots” that had not yet extinguished

themselves making it unsafe to transport. The vehicle was wedges between an

electric pole and shrub/trees on the roof. The vehicle was completely burned

and unusable/body cavitity and was barely recognizable a total loss.

We arrived back at our establishment 8:**pm The next day at

8:**am the Registered owener’s son-inlaws girlfriend called to verify out

availability for viewing the damaged vehicle and to take photos.

Around 9:**am the registered owner Son-In law drive his

girlfriend and the girlfriend of the vehicle drivers(son) from the accident to

the ship and [redacted] Went over the process of payment for the ow with the women

and showed them the vehicle. The statement was made during this time that in order

to pay the tow balance after crushing vehicle $50.00. the girl would need her

wallet which was though to be lost in the fire so they would have to come, Due

to insurance liability the girls themselves are not permitted to be crawling

and digging through the vehicle so [redacted] told them he would try to be the

vehicles license plates and the girls tattered wallet upon the Department of

the women the agreement was made that the vehicle could not be towed to their

residence due to property regulations and that they would allow [redacted] to scrap

the vehicle to cover the bulk of the monies due for the Winch/tow/cleanup. The balance

would be $50.00 which was to be paid a agreed on hr. after the women left the

shop which was about 10:**am at that time they would receive the plates and

wallet. Shortly after the conversation took place a phone calls was received

from yet another male(son) stating his claim

for the vehicle however he was not the registered owner or registrant of

the vehicle, the caller was rude and clearly did not understand the concept of

having to pay for the service that had been performed for the vehicles actual

owner. Our conversation ended by his hanging up and not taking the time to try

and understand. Then yet again we received another phone call from a [redacted]

[redacted] who at first wasn’t educated in

the situation at all yet felt the need to be rather rude upon calling, after

explaining the situation and explaining the vehicle was agreed to be disposed

of and the only thing the plethora of people involved would be responsible for

was the $50.00. And upon their paying the $50.00 then the plates and wallet

would be exchanged [redacted] then seemed to be in understanding of the

situation at the hand and stated that “well then the car should stay at the

crusher and if the didn’t want to pay the minimal $50. Then they shouldn’t get

their plates/wallet”. Around 1:** the registered owner his girlfriend and yet

another relative came to the office with the trooper to collect theire belonging

and the hopefullyoay the balance due, after kindly in the presence of a NYS

Trooper explaining to the registered owner and his entourage that he didn’t want

to surrender the vehible to us to be disposed of and pay $50.00 he would be

liable to pay the total tow out of pocket$275.00 which is what would been the charge if theyr didn’t want the vehicle

crushed, exactly what they were all aware of in the beginning of this never

ending nightmare.

Apparently the situation was discussed amongst themselves

initially then someone in this lrage group involved must have changed their minds and expected us to

be caught in limbo with them the registered ownwer knew while he was here the

second time1:**pm shwen he made himself known as the owner of the vehicle in

person and not through his girlfriend and actually came into the shop that we

had called the crusher and asked them to put the vehicle adide and wait for us

to call back to confirm yes it was released and he was totally fine with it

being crushed and that he understood the reason for this was due to the fact that

the care and all the inside was JUNK. 2. They couldn’t pay the tow they didn’t even

have the money to pay the $50.00). 3. They had nowher to take the care. We never

received the $50.00 from the registered owner of the vehicle as he and his

relative had agreed they would come back and reimburse by performing a simple

job of some yard work. The registered owner did call the next day 10/** and state

he had forgotten about coming by and would stop that day after work which has

not yet taken place. Just to be done these people we have come to the conclusion

its best to just not expect them to pay for it and that there are people out there

who clearly don’t understand they must pay for services.

So in all it is extremely unclear how [redacted] sees any Logic inrequesting she be awared the

money we received for crushing the vehicle which wasn’t even total compensation

for towing the vehicle initially, But we accepted it as such and as for

requesting back the $50.00 which we have yet to received ourselves that is

completely ludicrous, these people should take second to appreciate we have a

just chosen to write it off, and not continue to seek retribution. An apology

letter coming form this business is the last thing that is also due to any

member of this complaint due to the action and mannerisms of most all involved.

Hopefully this letter can clarify the obvious confusion set forth by [redacted]

letter.

Point black we operate a business here and we rendered a

service to them and they had/hace with paying for that service.

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Description: AUTO BODY REPAIR & PAINTING

Address: 4985 Route 209, Accord, New York, United States, 12404

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