Van Horn Hyundai of Fond Du Lac, Inc.

To Whom It May Concern,
I have attached an invoice of the vehicle Mr*** purchased which clearly indicates that there were "NO" floor mats were included in the price of the vehicleThere are many vehicles in the market that DO NOT come with standard floor mats and hardly
any ever include a "cargo' matMr*** also stated in his complaint that there was "no adjustment in price"? Mr*** purchased a $31,MSRP Tuscon and received a $1,"dealer" discount which was $UNDER INVOICE plus he received a $rebate so I take exception to his implied statement that he had paid "full" priceFurthermore, my reason for personally replying to this complaint is that I had approached Mr*** in the store regarding his complaint and he went on a rant about how he would never buy here again and kept interrupting me when I tried to ask him what happened and why he thought these items were included and in fact, he was so rude and disrespectful I walked away from him
In closing, a complete set of Hyundai ALL-WEATHER mats (top of the line) for his vehicle through the manufacturer cost $239.00, when standard mats are included on some vehicles they are $I have no idea where you could possibly pay $for mats on this vehicle.??? If Mr.*** contacts me in a respectful manner I would be more then happy to find some common ground on solving his complaint
Sincerely,
*** * *** Sr
General Manager
Van Horn Hyundai of Fond du Lac

The problem has already been repaired at a shop that was local to my residence considering I wouldn't have been able to get it to Fond Du Lac (an hour and half away from where I live)Again, the vehicle was not drive able for that distanceI'm warning any future customers that may want to buy a vehicle that Van Horn of Fond Du Lac does not care about the vehicles they purchase or the safety of their customers or retaining businessTheir unethical and make unsubstantial promisesI've already put over $in repairs for this vehicle that I owned for monthsI will continue to complain unless the company will reimburse me for these repairs

Hello Mr ***
I wanted to take the time to respond to your complaint We would like to apologize again for what
happened to your vehicle. Your vehicle
was repaired and we paid for all of the damage as would be expected for
something that was our fault.
Your
transmission was repaired and covered under the warranty at not out of pocket
expense to you.
We do not agree with your assessment that the tires were
unsafe when sold to you. The remaining
tread life was well above the legal minimum.
As tires are a wear item, they will need to be replaced as they are
used. As you have mentioned, we did
offer to pay for two tires for your car which you have called an insult
offer.
We have tried to work with you but you have not been willing
to work with us up to this point only saying that we need to pay for tires or
give you a refund. We have made it clear
to you and will make it clear again that we are not able to do that. Our
offer for two tires still stands.
Should you choose to do so, service and protection plans may
be canceled and you will receive a pro-rated refund for the unused term. You can come to the dealership to complete
this. Sincerely, *** ***Van Horn Hyundai of Fond du Lac

Hello ***,Thank you for taking to time to provide feedback Please keep in mind the Motor Vehicle Purchase Contract you signed which is a legally binding contract, where you agreed to pay a penalty of up to 5% if you didn't take delivery of the vehicle as authorized by Section
Wisconsin Statutes - you can review this yourself by reading the box right above your signature You made a legal commitment to purchase the vehicle at the time you signed the contract As you said, you changed your mind and decided not to complete the purchase the vehicle At that time you were in breach of contract and the penalty was assessed in accordance to the contract you signed

Hi Mrs. [redacted],We're sorry to hear that you had a negative experience with our dealership.    We pride ourselves on offering excellent customer service so it's disappointing to see a complaint like this.  Can you please call us at [redacted] and ask to speak to [redacted] or...

[redacted] so we can get to the bottom of what happened?

RevDex.com:
I have reviewed the response made by the business in reference to
complaint ID 10349834, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below.
Please forward to Van Horn Hyundai.
Parts
of [redacted]'s response were accurate.
Regarding
the accident their driver caused while he was 3 hours late stopping to run an
errand while on his cell phone backing up into another car causing damage and a
police report on both cars, the damage is not 100% fixed and can never be due
to the type and location of the impact. Not to mention the accident and police
report severely decreases the value of the car and I needed to miss valuable
meeting time with my bosses to meet with police. Not once did my salesman,
manager or ownership from Van Horn call or send a letter of apology. Initially
when I bought the car, I was never acknowledged or appreciated by the manager,
even though he walked past multiple times. Both incidents are just a few that I
have experienced that prove the management simply does not care about the
lifetime relationship I was seeking.
In
addition, the transmission is still having problems. The car struggles
shifting, and getting up small hills. The dealership also had my car for nearly
a month, giving me a old smoke-soiled Impala. I was completely ignored for two
weeks. No one would return my phone calls, and I was even blocked sending Facebook
messages. My dad had to call to speak with my salesman, my salesman agreed to
set up a trade. He guaranteed a comparable car for the same cost. Instead, [redacted]
emailed me trying to upsell me! That added to the anger, I wanted to be done
with this dealership, not increase the life of my loan! Moving forward, [redacted]
please instruct your staff, an upsell is the worst possible option you can
offer a disgruntled client. [redacted] said on 12-20 that he would contact me on
12-22, still have not received contact. This is one of countless examples of
promising and then failing to follow up at a later time. Regarding
the tread life on the tires: I do understand I was not purchasing a new car,
however "well above the legal minimum" is not close to correct. The
General Manager, Tim admitted that it was sold at the bare minimum. The
salesman [redacted] said the technician told him I only had 10-20,000 miles left.
Personally, I understand I will have to replace multiple parts on any used car.
What I do not understand is why I would have to replace those weeks after
purchasing the car, driving the car for less than 3,000 miles. At time of
purchase I asked [redacted] about the tire tread he reassured me that I would be fine
for a few years. Obviously there is a bit of disconnect here, considering the
fact that 3 separate non-dealership related car guys were amazed a dealership
would sell a $17,000 car with severely worn and unsafe tires.  As for
the "We have tried to work with you but you have not been willing to work
with us.. " comment; ignoring and blocking Facebook messages prove that to
be false. I was told on Facebook from Van Horn this is not Wal-Mart, insulting
my intelligence. Again, this added more fuel to the fire. Despite Wal-Mart
having better service; I understand the difference. Every contact that I have
had with management has made it worse. The last time I spoke to my salesman
[redacted] on the phone, he said 3 times in a stern voice I should take the deal of 2
free tires, while forcing me to pay for the other tires and remove all negative
comments. When I said no, he said he would call me back because he was busy,
still waiting for the call back.  I want
out of my car and relationship with Van Horn because of trust and service. I am
shocked and appalled that considering the circumstances they would not be happy
to replace all 4 tires for free. This is simple math, I could have pressed
charges when the driver technically stole my car and caused damage at an
unauthorized destination. I choose to give the dealership the benefit of the doubt;
understanding accidents happen. The delay in repair, transmission problems,
being without my car for almost a month, having damage and an accident report
on my car made me upset enough to complain. I have never submitted a formal
complaint or bad review. I am a man of principal, and truly thought it was a
no-brainer for the dealership to at least replace the clearly unsafe tires for
free. The cost of the tires to the dealership is only $2-300; the cost they
have caused me is in thousands, with the accident report decreasing the cars
value, the damage that cannot be fixed, and loss of crucial work time. Even
after my online comments have led to at least 6 in the market car buyers with
VanHorn on their short list to drop all consideration and purchase their
vehicles elsewhere.
If Van
Horn still refuses to stand behind their car and buy it back from me
considering all circumstances, I would at least want a trade. I feel as though
I need to keep the protection plans because I have no trust in this dealership
and this legally obligates them to service my car correctly and efficiently.
The
ideal trade for me would be a down-grade, I only bought the Hybrid because [redacted]
said I would easily get 38-40 MPG, I have been lucky to get 30 and have had
problems with the transmission consistently.
Before
I was blocked on Facebook, I offered to trade for a 2012 Hyundai Sonata GLS
listed for $13,479  on their website. If Van Horn wrote out a check for
the difference, and allowed me to get this car checked out by an independent
shop owner before trading, I would give them a second chance and remove all
negative posts.
Regards,
[redacted]

Hello [redacted]Thank you for your response. We understand that you changed your mind on the vehicle - you were easy to work with when you were here so it was definitely a surprise to see this complaint on the Revdex.com.  However, you signed the motor vehicle purchase contract where you agreed take delivery of the vehicle and if you didn't you agreed you would be subject to a penalty not to exceed 5% as authorized by Section 218.0141 Wisconsin Statutes.   We consider this to be a completed transaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The dealer response is not acceptable as it does not address the fact that we were showed a vehicle which included the floor mats, discussed pricing and choose a different color which the dealer had to exchange for with another dealer.  The lack of floor mats was never identified by the dealer nor was price adjusted.As for a "rant", I take exception to that as we had a terse business conversation from which I walked away as I was getting nowhere and the salesman showed up to join the conversation.The dealer "GM" has my contact information and he can contact me should he choose to discuss resolution in a professional business manner.As for buying more vehicles there, that is my sole decision and this buying experience was not satisfactory.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I know what a binding contract is.  However the signed contract in question was not completed as the said property never exchanged hands.  Either the dealership should have had me sign the contract and hand me the keys on spot, this would then have been a binding contract.  Since they did not ,it was a contingent contract that was not complete and therefore could be voided by either party of the contract.  If it is considered a binding contract, then the dealership committed a crime of grand theft auto.  I never took the keys after the contract was signed as the dealership required additional underwriting information and refused to give me the keys.  The Jeep in question never left the lot and was never in my position.  They held the Jeep that they did not own. I paid the 5% restocking fee to walk away from the crazy deal they were offering.  23% interest is higher then most credit card rates.  I feel I should be reimbursed the 5% restocking fee, which I feel is nuts, as the Jeep never left their lot and I never has possession. .   
Regards,
[redacted]

Nothing can happen with this customers problem UNTIL they get the vehicle to our service department. We are being asked to pay for something we have not even diagnosed yet!!!!! Please schedule an appointment to have the vehicle brought into to our Service Department so we may BE ABLE TO HELP YOU!!!!!!!!!!!!

I have now received my refund, so everything is complete now. Thank you for your help.

Hello [redacted] I apologize for the inconvenience with your vehice.  I believe you already spoke with [redacted], the general sales manager, about this issue last night.  We are willing to address and repair the issue with your engine sensor.  All you need to do is set up a...

time to come to our service department so we can fix it.  Please contact our service department at [redacted] to schedule your appointment.  Thank you, [redacted]Van Horn Hyundai of Fond du Lac

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Why did you not release the keys to me on the Monday that I signed the papers?   It is either completed the date I signed the papers, or it was contingent on more information that you were asking for.  You can not have it both ways.  I feel that you are running a scam, praying on the nice guy!!  There was nothing in the paper work where I agreed to take the Jeep at a later date.  Why would I sign over my title to my trade in truck and wait to get my new car days later??  This does not make sense.  I guess as a unethical dealer you have any person sign to purchase an auto and never hand over the keys until they jump thru hoops to provide you further documentation.  Like I stated before, it was not a complete contract.  I offered to purchase the auto by signing the apps, and you never excepted the offer as you never handed me the keys.  This was a contingent contract and therefore not a completed transaction!
Regards,
[redacted]

Because my vehicle was not drive able I could not take it an hour and half away from my residence. I feel they should pay for the $600.00 repairs that I had to make and my inconvenience speaking with them. Their response is just to save face. They told me over the phone that they would look at my vehicle, but couldn't promise that it was going to be free of charge. And they weren't to concerned about the fact that I wouldn't even be able to get it there to begin with.

Review: I went to the dealership on Monday Jan 12th, 2015. I went down to van horn to test drive a 2001 jeep wrangler and if it worked out also trade in my truck. When I got there I meet with [redacted] we talk for a miniute and I wanted to test drive the jeep and he did but I told him to drive it first so he did we went around the block and came back and he said know you can drive it. So I drove the jeep by my self and liked it. So we sat down and he started to talk about what they will give me for .trade in for truck. They quoted 1200 for my 1997 Ford F150. I then said ok and then we started to talk about the payment plans. They showed me a list of options with 0 money down and it showed 323 to 350 plan. He came back a payment of 430 a month at 23% interest. This seemed really high. But you really wanted the Jeep. Then they asked me for 6 references. I told them that I did not have the names, addresses and phone numbers off the top of my head. [redacted] to me to make up the address as no one really looks into this stuff. So I made up the addresses and signed the paperwork. After signing the paperwork. [redacted] gave n me a list of items that I would need to provide them in order to get the keys to the Jeep on Friday. After sleeping on it - and looking into my money issues, I decided that I could not afford this new Jeep. I called [redacted] and [redacted] to tell them that I wanted out of the contract as I did not give them all of the needed paperwork and they would not give me the keys until I did. To me this was not a competed transaction and it was a contingent contract. I asked a friend to call on my behalf to see if she could get anywhere. They threatened that if I did not go in with all of the needed paperwork that day that they would file a grand theft auto report. I did not understand that reason as I never had the keys for the Jeep as it was on their lot. After my friend argued them for several moments, they told her that the only recourse I had was to pay the 5% restocking fee. Which I did not understand as they still had the Jeep in their possession. I ended up driving down to Fond du Lac and did a debit card transaction for $687.85. I do not feel that I should have owed any money, but I knew that I could not afford the Jeep at this time. Please be advised that this company is unethical and does not care about anything but the final sale. Thank you!Desired Settlement: $687.85 Refund

Business

Response:

Hello [redacted],

Review: This is a copy of the complaint I sent to the dealership. It was sent 4/15/16 and I have still received no response after reaching out to [redacted] for the 2nd time on 4/20/16.

I had first contact March 18 with [redacted]. I spoke with him about test driving a 2007 F-150. I was extremely interested, but wanted to take it for a test drive overnight. He assured me over the phone that this was no problem. I wanted to verify this before taking the trip from Neenah to Fond Du Lac. I got to the dealership and [redacted] brought the truck around. We took it for a short drive. Upon arriving back to the dealership, I inquired about taking it for a longer drive. [redacted] kept pressuring me to sign a purchase agreement before being able to drive it overnight. I told him the whole reason for coming down was to test drive overnight, as I would not be buying anything after 5 minutes of driving. He gave me the runaround about the longer test drive, something we had already agreed upon, until he finally gave in and let me take it provided I had it back by 10 the following morning.

I got to the dealership shortly before 10 on Saturday and eventually agreed that I would like to purchase the truck provided that 3 small issues were addressed: the driver side window switch was only working 50% of the time, the backup sensor was not functioning, and the truck idled rough at times. [redacted] assured me that all of this could and would be fixed, no problem. I agreed to give $500 down to hold the truck until I could return with the remainder of the money Monday. The finance (Manager?) gave me a hard time about this, saying that even if I signed a contract and made the down payment, the truck would not be held for me. I did not appreciate the way I was treated, and it should have given me a red flag. I eventually caved under his pressure and ended up financing through your dealership with Wells Fargo. Before signing any paperwork, I again asked [redacted] about the 3 issues previously stated. He assured me that they would be fixed when I picked the truck up on Monday March 21.

[redacted] was not present when I picked the truck up on the 21st. Upon looking into the above mentioned issues, none of them had been addressed. The truck had been cleaned and that was all. It didn’t even have a full tank of gas. The customer service that I had received to this point was lacking at best. I emailed [redacted] of this as soon as I got home. We agreed to meet on Thursday March 24 as I would be passing through Fond Du Lac. On the 24th I stopped at the dealership and was able to show [redacted] the malfunctioning window mechanism as well as the backup sensor. He figured that switch was a loose connection. I was told the backup sensor might be a short or loose wire as well, but if it wasn’t that, they would probably need to order a replacement part. He also acknowledged that the truck was indeed idling very rough and that he would be able to get the service department to look into it and get it fixed. We arranged to have me drop it off Tuesday April 5th and that [redacted] would have a loaner car lined up for me.

I arrived on the 5th and no one at the dealership had any clue that I was coming, or that I needed a car to drive while my truck was being looked at. One of the salesmen (I think) was able to get a car off the lot for me to drive. I emailed [redacted] the following day looking for an update on what was being done with the truck and when it would be ready since no one even knew I was dropping it off. I was never given an answer as to what was done. As far as I can tell, nothing was done whatsoever.

That evening I spoke with [redacted] and he said the truck would be ready Thursday April 6th. I wanted to ensure that all issues were addressed. [redacted] said that they fixed the window switch and it was a loose wire. He wasn’t sure on the backup sensor but would check for me. He said that the service guys had replaced a spark plug from what he understood and the idle issue was also fixed. I double checked the following morning to ensure that the truck was indeed ready to be picked up. I have attached screen shots of the conversation to this email to make sure that I don’t miss anything. As you will see, the entire conversation I had with [redacted] was untrue.

When I picked the truck up, the guy whole gave me the keys told me that the window worked 90% of the time so it was fine and that the backup sensor couldn’t be fixed and that I “am smart enough not to need it anyway.” He also stated the idle wasn’t a big deal. If it wasn’t a big deal, why did [redacted] assure me it could and would be fixed? I can only assume that it was merely to get the sale and that he had no intentions of actually getting it taken care of for me, his customer. To top everything off after the stress of being given the run around, the check engine light came on the day after I picked the truck back up. I let [redacted] know about this, but never got a response back.

I have used my fuel and time to try to get these issues addressed only to be in the same place I started. It is super inconvenient to bring the vehicle to your dealership since I live almost an hour away. As you can probably tell, I am beyond disappointed with the way I have been treated as a customer and the experience has not been a “ten.” I have a coworker who bought a vehicle from your dealership recently and he warned me about buying a vehicle there as it sounds like he had similar issues and hoops to jump through to get anything done. I wrote off his experience as a fluke, but from what I see, this is how Van Horn Hyundai does business. I don’t appreciate being told one thing and then having another thing happen. Being lied to does not make me want to do business there again and definitely makes me want to tell everyone I know about the poor experience I have had.Desired Settlement: First I would like the dealership to actually contact me regarding these issues. I would like the initial problems fixed, as well as the check engine light that came on after the last time it was at the dealership. I would also like reimbursement for my time and money wasted driving back and forth to Fond Du Lac to have nothing actually accomplished. Lastly, I would like a warranty extended beyond the 90 days currently in progress.

Business

Response:

In order to rectify his first concern, it is required that the consumer brings the vehicle to our Service Center to confirm the consumer's initial concerns. The direct number to our Service Center is [redacted]. Thank you for your cooperation.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I don't think that anything needs to be verified as the truck has supposedly been in the service center to be looked at twice. This response also does not address my other concerns. I will call and set up a time to bring the truck back down AGAIN.

Regards,

Review: There are several functional problems with the car I purchased from Van Horn and during the sales process I was told anything that happens within 30 days would be covered. The front tires are the incorrect speed rating for the car, the rear tires are very low on tread, the serpentine belt is glazed and needs to be replaced, the front brake pads are extremely noisy and the Idle surges.Desired Settlement: I would either like a partial refund of the purchase price or to have the repairs performed that bring the car to a more stable operating condition.

Business

Response:

When we obtained the 2004 Ford Mustang to our inventory, we sent the vehicle through a 150-point Service inspection to ensure it met all safety requirements to be driven down the road. All aspects of the inspection met the requirements at that time. Several of the said concerns by the consumer are maintenance-related as opposed to safety-related. The front tires are the incorrect speed rating for the car because it is equipped with aftermarket rims. The rear tires met the requirement of the safety inspection. Any safety-related concerns would have been repaired during said inspection. We are more than happy to work with the consumer to ensure the maintenance issues are repaired by our Service Department, however, they will not be covered by the dealership.

Consumer

Response:

Review: I leased a 2013 Hyundai Genesis 5.0 R-Spec. Shortly after the roof was damaged in a automatic car wash. Insurance is covering the accident. The problem I have is that I went to Van Horn Hyundai since the vehicle was leased at their dealership. I followed the orders for having it repaired at the place they requested me to go to. The auto body shop that is repairing the vehicle is Wendt's Auto Body (also in Fond Du Lac,Wi) They have worked with Van Horn Hyundai to obtain the parts. The vehicle was damaged on May 24th 2013. Wendt's through Van Horn Hyundai had a hard time to obtain a roof and several other parts to fix the repair. I was told to bring the car in on June 17th 2013. It would be done in 7-10 days. It is now September 9th 2013 and my vehicle is still not done. Wendt's Auto Body said they have tried everything to try and get the remaining parts. I have several times went to Van Horn Hyundai and EVERYTIME have been lied to. After several complaints they told me they would reimburse me $525 and $35 a day starting July 25th. The business manager at his desk said "That is a start, I will try for more". I requested to him that same day that I wanted a new vehicle or refund me my downpayment and all but one of my lease payments. However, I have yet to receive any money or anything in writing saying they will reimburse me for lost lease payments (4) or the $35 a day. The parts manager that I also spoke with told me that he was able to obtain the parts and it would FINALLY be available on 8/11. He then left a voicemail with me on 08/13 that I still have recorded that he was wrong and there is no parts and he has no idea when they will again be able to obtain them. Wendt's Auto Body has been in contact with me almost weekly apologizing for how long this is taking them, but they cant do anything since the dealership is not able to get them the proper parts. Also, the reason some of this has taken so long to get repaired is because the roof(s) that were ordered to replace the one on my vehicle were so badly damaged that the first 3 could not be used. The 4th roof brought in I was told by Wendt's was "workable". I don't like how that sounds when it comes to my safety on a brand new vehicle. Of course the business manager and the part manager at Van Horn Hyundai said "it looked perfect" but also "they are not sheet metal experts". After I made several visits and complained they also offered me a rental vehicle. I asked if it was the same model as mine, to which they said no. I leased a car that costs more than $46k, I am not trying to sound like a snob, but they could not offer me anything as a rental even close to something that nice. It has been very poor service and several lies to a point where even [redacted] of Milwaukee is trying to help me resolve this issue by investigating. Van Horn Hyundai told me several times they are trying their best BUT also that this is not their problem. They can not manufacture parts for the car and it is a Hyundai Corporate problem. They will not however give me any telephone numbers to people above them in helping resolve the issue from Hyundai Corporate. I have contacted several times Hyundai Corporate over this issue to which all I get is the same answer. " A part will be available soon" That obviously has yet to happen after 3+ months. This will likely take several more months as no one from Hyundai Corporate or Van Horn Hyundai are able to help Wendt's Auto Body insecuring the parts. One of the stories that I think will amuse you is- To get the parts they called several other dealerships and also Hyundai Corporate in Chicago. They could not get the part from a warehouse so Hyundai Chicago called Hyundai Korea to obtain the parts only to find out no one spoke English. They had to obtain a Korean interpreter and after were able to find our that the parts had to be hand made in Korea and then sent over. HAHAHAHAHAHA What?!?!? That's is ridiculous. Regardless, THEY HAVE STILL BE UNABLE to obtain the parts and my leased vehicle is still sitting in a repair bay at Wendt's Auto Body who said they call everyday to try and get the parts. This has gone on long enough, I need help! PLEASE!Desired Settlement: Option 1- Expire the lease contract and refund me $3,000(down payment) and $2,360.92 (4 lease payments) and $1400 ($35 a day since July 25th)

Option 2- Refund me $2,360.92 (4 lease payments) and $1400 ($35 a day since July 25th) and my vehicle done in the next 5 days.

Option 3- Refund me $2,360.92 (4 lease payments) and $1400 ($35 a day since July 25th) and give me a new vehicle exactly like mine immediately.

Business

Response:

Thank you for the

opportunity to respond to the above complaint. We would like to fill in a

couple key pieces that were not included in [redacted] complaint. [redacted] did lease a 2013 Hyundai Genesis from Hyundai Motor Corporation thru

our dealership, Van Horn Hyundai of Fond du Lac. A few days after delivery [redacted] took

his vehicle to [redacted] in Fond du Lac and according to him the car

wash malfunctioned and severely damaged the roof area of his car. In his complaint he describes this as “no big

deal” but that was not how he initially described the event to us at all. He was extremely upset by what had happened

and described to us how [redacted] attempted to shift the blame on him.

Review: I had purchased a 2011 Chevy Impala from Van Horn and was pleased with the purchase price, so decided to trade my current vehicle in 6 months ago. When I brought the Impala home, someone had showed me the outside driver mirror was a different color then the car. When I purchased the vehicle they did not disclose information regarding any accidents that were involved with the vehicle that I had purchased. But why would the color of the outside mirror not match? Upon looking at the vehicle the frame on the whole drivers side is off and not lining up. I believe this vehicle has been in an accident and they are not disclosing this information. They did however, repaint the mirror for free, but now I'm having other issues with this vehicle regarding an engine sensor that comes up saying reduce engine power. Because of this issue my car reduces speed down, starts shaking and I'm worried that I'm going to get in an accident, with two children's lives at stake I don't feel safe. With this information I did contact the dealership numerous times and they asked me if I purchased the extended warranty, at this point I'm not sure, but I told them I want every copy of everything that was signed with my signature because at this point I feel that I was not disclosed proper information regarding this vehicle. I really wish to have my old vehicle back because at least I felt safe.Desired Settlement: I would like the vehicle completely repaired or my money back.

Business

Response:

Hello [redacted]

Review: I purchased my 07 Chevy avalanche on 12/29/15 from Van Horn Hyundai of Fon Du Lac. I noted that the left front low tire pressure light was on to the lady who was explaining stone paper work to urs about the truck. She told my sales person Beau Brown about it. Instead of filling the tire to proper pressure and checking the rest of them before I left to drive over an hour back home heeee just fills enough to turn the light off and doesn't check the rest. I get over 3/4 ways home and I start to have tire monitoring system service lights coming on my dash. Then I start having tire pressure lights coming on. I checked my tire pressure and all 4 tires were way under tire pressure and my left rear had 2 nails in it that had Bern in there for a time not just ran over. I still have the tire monitoring system service light coming on. I also had day time running lights burnt out that should of been fixed during inspection and floor mats I was promised missing and my right front wheel hub makes noises when my four wheel drive is engaged. My sales rep Beau was extremely pushy and very all about the sale and money and had no respect for what I told him when I called about the issues he said he look into it and call me back. I never received any phone call from anyone. A few days latter I talked to a lady named Deidre told her my issues said she would forward my message to her manager and he call me to discuss it. Never heard any thing from him either twice I've talked to the financial gentleman named Josh and told him each time I want this fixed or some kind of resolution or he just says he'll pass my information on and they will contact me. 3 weeks later and not a phone call back from anyone to discuss my problems w my truck. They ignore the problem now they made the sale I'm a no body to them the u got their money and don't care to fix the issue.Desired Settlement: I paid full price cause your salesman would not even try to talk price now I have issues and you won't fix them I want a $2500.00 money back for fixing my truck and your lack of customer support and returning calls to make right of the issue. I live over an hour away and just can't take off work to drive there to fix issues that were failed to have been taken care of by your company during vehicle safety inspection!!

Business

Response:

In response to the complaint filed by the consumer, the Management team has been in attempt to contact with no return response from the consumer. In order to come to a solution, please contact [redacted] and ask for the General Sales Manager, [redacted]

Consumer

Response: