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Van Nostran-Young Insurance Agency

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Van Nostran-Young Insurance Agency Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed:i sent sent the original request on July 11, 2015 and got a quote with a breakdown on July 20, 2015. I spoke with the adjuster right at the beginning to ask if communication via email was ok and there was no problem notes with that because my work schedule is from very early in the morning until past their closing time. 
The refund has been processed and [redacted] Van Nostran called me to apologize, which I greatly appreciated. I expressed my viewpoint of what happened and he viewed the emails that went back and forth between us. The phone call from him and the refund has satisfied me. I will not express my opinions any further as I was told there may be legal action for expressing them. Thank you you very much [redacted] Van Ostran for reassuring me and expressing concern for the customer.my family has been loyal to this company for years and we had only this one very difficult experience. Other than this, our experiences have been very customer service oriented and professional. Based on my interaction with [redacted] today and my past expletives, minus these last few weeks, Van Nostran young insurance has been a positive experience. 
Regards,
[redacted]

Client asked our [redacted] office to quote her soon to be home as well as her auto insurance.  Her auto was with another carrier, due to a driving record.  We already insured the home under her mother’s account in our [redacted] office.  She inquired on July 15th, 2015 and we sent a...

quote summary to her on July 20th, 2015.  Two days later, she advised us that she was going to move in a different direction and that she needed to cancel the Homeowners policy that her mother had in her name.  Client was not available to talk throughout the process due to a work schedule, only email.  Once we were advised that the policy needed canceled, we asked our [redacted] staff to start the cancelation process.  A cancelation request was sent to the company on July 25th.  About a week after the request, the insurance company advised us that we needed a signed form in order to cancel the policy in question.  Our [redacted] manger was out of the office for a period of time and the form was not sent in a timely fashion.  On August 17th, 2015, I was made aware that the cancelation was not complete.  Once we were made aware that the insured was still waiting on the refund of the policy, we rushed the cancelation through.  As of now the cancelation has been processed and past client has been issued a pro-rated refund.  The insurance cancelation process can take up to 30 days and in this case the process took 25 days even with our delay in the process.  We apologized to the client five different times and never resorted to name calling and accusations.  I wish I could say the same for our previous customer.  Being in business for over thirty-five years and not having a single complaint tells the true story on how we treat our customers.  Customers are the only way we are able to grow our business.  The fact that we have grown consistently over the years confirms that we have had success with our clients.     [redacted]Vice President OperationsVan Nostran Young and Associates

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Address: 3205 Bretton St NW Ste 100, North Canton, Ohio, United States, 44720-8385

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Shady, yet now dead: once upon a time this website was reported to be associated with Van Nostran-Young Insurance Agency, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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