Van Syckle Kia

We were made aware of the complaint filed with the Revdex.com several days after Mrs [redacted] came to our store to speak with me about her experience I apologized to her, and after a brief discussion we were able to arrive at a resolution that was satisfactory to the consumer

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

It is unfortunate when a consumer's purchase experience does not live up to expectationsWe strive every day to eliminate such situations When such a situation does occur communication is the key Mr [redacted] let us know his concerns at which time we started to work on alternatives for himPrior to receiving the complaint from the Revdex.com, we traded Mr [redacted] out of his Hyundai on 7/25/into another vehicle He seems to be very happy with his new vehicle Thank you for your concern

It is unfortunate when a consumer's purchase experience does not live up to expectations. We strive every day to eliminate such situations.  When such a situation does occur communication is the key.  Mr [redacted] let us know his concerns at which time we started to work on alternatives for...

him. Prior to receiving the complaint from the Revdex.com, we traded Mr [redacted] out of his Hyundai on 7/25/16 into another vehicle.  He seems to be very happy with his new vehicle.  Thank you for your concern.

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We were made aware of the complaint filed with the Revdex.com several days after Mrs. [redacted] came to our store to speak with me about her experience.  I apologized to her, and after a brief discussion we were able to arrive at a resolution that was satisfactory to the consumer.